kyliecosmetics.com Reviews
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2.3 / 5
Average user rating
4684
Total reviews
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kyliecosmetics.com Reviews
Read real experiences from customers of kyliecosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Lisa
April 2, 2026
Had an issue with something
Had an issue with something , britanie was amazing, sorted it out quick 🫶🏻Love kylie’s products too ❤️Lisa
Heather Hopkins
March 9, 2026
I love these products but . . . keep the great stuff!
I love these products, but I am so sad they did away withthe precision eyebrow color. When I was a redhead - it was the best auburn eyebrow pencil on the market!
Ruby Burdich
February 18, 2026
I only write honest reviews and this is THE WORST BRAND I HAVE EVER USED
I’ve been in the makeup industry for over 14 years and I’m very sorry to say that I had the worst experience EVER with Kylie cosmetics.I bought the Candy lip kit about a month ago and the color was horrible.A really dull shade of pink( Not to mention how ugly the packaging was)(especially the logo) and left my lips feeling as dry as rocks.After about an hour my lips also experienced SEVERE irritation and flakiness, something I have NEVER had with any other products.I also bought the vanilla body lotion before that and I hated it.I don’t know what smell it was but it was definitely not Vanilla.It also left my skin burning as well and smell was so overwhelming.Kylie cosmetics is also tested on animals something I wasn’t aware of before .The Kylie line completely doesn’t care about their customers.Seriously disappointed.Complete waste of money.Ive tried Kylie Cosmetics on my customers before and they came back complaining about the ugly result and experienced redness and irritation from the Kylie foundation
Julie Emerson
February 5, 2026
Lipstick
Bought a lipstick from this company advertising it as warm nudes colour.The photo of the colour on the lips they advertise on their site looks lovely.When I received tge lipstick it was nothing like tge colour but more a wine red,something I would never wear.I reached out to the company via email asking how to return product as it was not how described or photographed and their response was that the sale is final no refunds or exchanges.I am appalled that they are allowed to falsely advertise a colour and get away with it.Obviously would not recommend shopping on this site unless you want dissapointment!!
BellKey
January 30, 2026
Dreadful service- no delivery updates
Dreadful service- no delivery updates. They take the money and then leave you hanging. Would not recommend- better to find stockists locally. Disappointed as spent £50 and goods not arrived for daughters birthday. Wish I had looked at reviews before purchasing.
Kristen
January 29, 2026
Should of read the reviews first.
Should of read the reviews first.Considering she is a Millionaire, you would think she would be able to pay for better people to work for her business. I am very disappointed, due to the fact I had ordered over a week ago now and have been told it is due to a high volume of orders.Which if that is the case, most places still wouldn't take that long to even ship and order.I have spent a decent amount of money of my order, and still haven't received anything (shipping notification wise).Just order from another website if you want her products.Absolute waste of time and money.
Marty
January 27, 2026
love the eyeshadow palette very much
love the eyeshadow palette very much! perfect colors, shiny!
Анна
December 25, 2025
The sent my order 1 week later by wrong address!!!!
Plased an order on Dec 19th, they sent it only on Dec 26th, 1 week later by wrong address, so my package was lost! The don’t reply on email, I’m so disappointed.
Rosie
December 24, 2025
Awful customer service
Awful customer service. Ordered make up for Xmas for my daughter - in good time 11 Dec and paid an astonishing £6.75 postage. I was to track delivery on Shopify app. Anyhow received message that item delivered 18 Dec- I was home all day received nothing, nothing outside or with neighbours. Contacted UPS - delivered - end of. Contacted Kylie Cosmetics to be told yesterday in a response that the item was undeliverable as it was damaged I. Transit. When was anyone going to advise me this or bc attempt to rectify this. Asked if I wanted to reorder or get refund. Said refund with full postage back - not ordering from them again. Had I not contacted them, would they ever have gotten in touch with me. Rubbish service - can’t comment on product as I never got it
Athi ZZ
December 23, 2025
My order came empty TWICE !!!
I made an order from Kylie Cosmetics on black friday, the order came after a few days and the box was completely empty!! I contacted Kylie Cosmetics and they resend my order. Today I received the second package which guess what... is again EMPTY! How is that even possible? Who should I blame ? The label on the package says 500g but when it arrived it Denmark was only 125g which means that someone opened it and stole my products. Also the boxes came like this, OPENED!I cant believe that this happened twice, this is not coincidence!!
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