Lack of Color is an Australian retailer specializing in handmade hats with a focus on quality craftsmanship and design. This page aggregates customer reviews and ratings for Lack of Color, helping shoppers learn about product quality, fit, packaging, and the company's customer service experience before making a purchase.
lackofcolor.com.au Reviews
5.0
5 reviews
What Shoppers Say About lackofcolor.com.au
Created with AI, based on recent reviews
Lack of Color customers consistently praise the quality and aesthetic appeal of the handmade hats, with reviewers noting that the craftsmanship and durability justify the higher price point. Shoppers highlight excellent fit, beautiful presentation in packaging, and the ability of hats to stay securely in place. The standout element across reviews is the company's customer service: multiple shoppers commend fast responses to inquiries, professional handling of order corrections and sizing swaps, and proactive support even for urgent situations like pre-vacation orders and customs delays.
With all five reviews rating the store five stars, there are no recurring complaints evident in the feedback. The only potential consideration shoppers mention is the premium pricing, though reviewers frame this as appropriate given the quality and handmade nature of the products rather than as a drawback.
Customer Reviews (5)
Sorted by: Most recentJennifer M.Feb 10, 2026
I'm absolutely obsessed with these hats, so much that I've now bought three pairs! Lack of Color makes some seriously beautiful hats that are exactly what they describe. The quality is outstanding, the sizing is spot on, and they're just stunning to look at. What really stands out though is how they package everything. Those hat boxes are so nice that you'll definitely want to keep them for storage instead of throwing them away.
Michelle R.Nov 28, 2025
I grabbed two hats and they both turned out fantastic, really impressed with the quality and how they look. Super happy with my purchase! I ended up ordering the wrong sizes by accident, but when I reached out about swapping them, Lack of Color got back to me right away and handled it professionally. They were just as quick responding to my other questions too. Really appreciate the solid support!
Sophie B.Jul 11, 2025
These handmade hats are absolutely stunning! The price tag is a bit higher than you might expect, but honestly it's totally justified because the craftsmanship and durability are incredible. The fit is perfect and the hat stays right in place where it should be. My first order shipped out within days, and when my second one got held up at customs, I let them know and they sorted it out super fast. Just a heads up if you're ordering internationally that there might be some import charges involved, but the logistics company handles everything smoothly and efficiently. I'm going to get tons of use out of these beautiful hats!
Ryan T.Jul 10, 2025
The customer service here is truly exceptional. I had an urgent situation where I needed a hat right before heading out on vacation and the folks at Lack of Color really stepped up for me. They made sure my order got to me as fast as possible and honestly went way beyond what I expected. My hat showed up just in time and it's honestly amazing. These guys deserve major props for both their customer care and the quality of their products.
Angela K.Jan 3, 2023
This company has outstanding customer service. I messed up on my order details and reached out to them about it. While they couldn't change the order that was already placed, they came up with a solution that took care of the problem. When my items finally shipped out, they arrived quickly and everything was packaged really well to stay safe during transit.
lackofcolor.com.au Review FAQ
How is the store's rating calculated?
The rating shown is based on all verified customer reviews submitted to RetailCoupons.com. It reflects the average score shoppers give based on their experience with products, shipping, customer service, and overall satisfaction.
What do customers like most about Lack of Color?
Shoppers consistently highlight the exceptional quality and craftsmanship of the handmade hats, accurate sizing and fit, and premium packaging. Equally important is the company's customer service, with multiple reviewers noting fast responses, professional handling of order issues, and willingness to go beyond expectations, even for urgent situations.
Are the hats worth the price?
According to customer reviews, yes. While the hats are priced at a premium, shoppers consistently state that the handmade quality, durability, and aesthetic appeal fully justify the cost. Reviewers emphasize that the craftsmanship and materials deliver real value.
How does Lack of Color handle customer issues?
Based on reviews, the company responds quickly to customer inquiries and works professionally to resolve problems. Customers report that even when orders cannot be modified after placement, staff provide alternative solutions and handle matters with care and efficiency.
Do customers recommend Lack of Color?
Yes. All reviewers express strong satisfaction, with several mentioning repeat purchases or the desire to order again. Customers describe themselves as impressed, happy, and obsessed with their purchases, indicating clear recommendation and loyalty.