lazarusnaturals.com Reviews
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2.9 / 5
Average user rating
40
Total reviews
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lazarusnaturals.com Reviews
Read real experiences from customers of lazarusnaturals.com.
Brands may not incentivize or pay to hide reviews.
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David Vogles
April 9, 2026
I want to share an updated and honest…
I want to share an updated and honest review based on my full experience with Lazarus Labs, so others can make an informed decision before purchasing.I purchased a Retatrutide 10mg vial and, despite following a consistent dosing approach, I initially experienced no noticeable effect. This stood out to me because I’ve used similar compounds before and understand how they typically feel in terms of appetite suppression and overall response.When I raised my concerns, the initial response I received appeared to be automated and didn’t directly address my specific situation. I was then asked to provide batch details and wait for further review, despite there being no clearly identifiable batch number on the vial or packaging I received. That lack of traceability is a concern in itself when you’re dealing with product effectiveness.During this process, there was also mention of a possible goodwill replacement while the matter was under review. Based on that, I continued engaging with support in good faith and waited for their outcome.After their internal review, they declined both a replacement and a refund. The explanation leaned heavily on their Terms of Service, stating that Certificates of Analysis (COAs) are not always available at the time of purchase and that customers are responsible for reviewing any publicly available COAs beforehand. They also stated that the absence of a COA does not constitute a defect or misrepresentation.They further claimed there were no verified issues with the batch and no broader complaints, but did not provide batch-specific verification tied directly to the vial I received.What I found most frustrating was the overall handling of the situation. The initial suggestion of a goodwill replacement created an expectation that the issue was being taken seriously, only for that option to be withdrawn after the review was completed. From a customer perspective, that felt like being led along rather than genuinely supported.To add to that, I also received an automated request to leave a review while the issue was still unresolved, which felt disconnected from the situation.Since then, I’ve moved to another vendor who actually communicates directly (not through AI-style responses) and demonstrates far better business morals and customer support. That contrast alone highlights what was lacking here.At this stage, the matter has been closed by them with no resolution. While their process may be structured internally, it did not feel particularly responsive or reassuring when it came to addressing a specific product concern.Because of this experience, I won’t be returning as a customer, and I would strongly recommend others do thorough due diligence, especially around batch traceability and verification, before purchasing.This is simply my experience so others can make a more informed decision.
Max Collins
February 17, 2026
Poor customer support
I placed an order two business days ago, and paid for expedited shipping to get it by end of the week. There website clearly says if order is placed before 11:45am, they ship it same day. It's now been over 48 hours since I placed my order on Monday and they don't even have it confirmed yet. I emailed customer support, no response. I called their customer support and got in touch and all the guy said he could do was hope it gets done today. I asked if there was anything else he could do to ensure it gets done, and he's like "nope, thats handled by our warehouse." I asked, "you can't call your warehouse and ensure this is done?" he replied, "no." Need to be clear, this review is not about the product itself, because I never received it. This is solely about customer support, lack of upholding the policy they state on their website, and in ability to get me the product I paid an extra $30 in shipping for by the time I needed it.
NM
January 21, 2026
Good products from a good company
Good products from a good company. Use the unscented balm, oil and mints. Customer service is top notch, as is everything I have tried from them.
Alan Wohlman
January 13, 2026
Very poor customer service
I used the rub-on stick product and it broke apart. I wrote to Lazarus for a replacement and they refused saying I should fix the product myself. They said it had been used....of course it was used, that's how it broke. I would recommend using a different brand.
Jacqueline Peters
January 6, 2026
Excellent product and company
Excellent customer service, they go above and beyond, and excellent product - I can feel the difference in my joints when I stop taking it. I especially appreciate the disability discount program and how easy they make it to apply.
JM
September 13, 2025
Did they even send it yet?
Placed my order on 9/6. It's 9/13 and I haven't received it yet. Lazarus claims it's shipped but USPS keeps reporting that it's awaiting the shipment. I'm geographically close to Lazarus and should have received the order by now. Won't use them again.
Eliana
August 26, 2025
This used to be my favorite CBD tincture…
I have been ordering several different kinds of CBD tincture from this company for around eight years. I have loved it all along until I got the most recent bottle. It was absolutely awful. Smelled like rancid fish. Made me want to vomit. I contacted the company and they told me that they have completely changed their formulation. I guess they're now going to lose most of their customers over this. Why would you change something that was perfect? Do something that was absolutely frightening!
Russell Mock
August 16, 2025
Just got my cbd tincture full spectrum
Just got my cbd tincture strawberry lemonade full spectrum from Lazarus naturals and the taste is terrible, never again. Chocolate mint is the one I like, this one is wicked and leaves a very bad taste in your mouth.
Marisol Reyes
August 14, 2025
Wonderful effective products
Wonderful effective products! The customer service is top notch. Also the assistance program was a wonderful surprise that they offer to veterans, disabled and low income households. Im very happy and will continue to purchase products
ROGER DAUGHERTY
June 23, 2025
Very Good
HI. -I receive the disabled discount from them, which is much appreciated and a very professional business addition on their part. The product(s) are of a very good quality. I am impressed by their quick shipping habits. I believe I will continue with this business from now on. Thank you.
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