lionbrand.com Reviews
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Join 178+ users reviewing Lion Brand Yarn. Read verified ratings and real customer experiences on lionbrand.com before you order.
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2.8 / 5
Average user rating
178
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lionbrand.com.
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lionbrand.com Reviews
Read real experiences from customers of lionbrand.com.
Brands may not incentivize or pay to hide reviews.
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Tj
April 10, 2026
Reasoning cannot override my experience
I absolutely hate this yarn company. I have wasted so much money, time and energy. This brand is always knotted. Tangled, splitting and just plain old annoying. There have been cheaper brands and way more expensive brands that I have loved to work with. I literally just threw away 8 skeins of lion brand yarn. Not because it was old in-fact they were brand new. I am livid about tha decision to throw away, but my peace of mind is more valuable. Never EVER will I purchase anything from this company.
Jmulaev
April 6, 2026
Starlit shawl kit.
My crochet kit came within time stated. Pattern was easy to follow for the Starlit shawl.The yarn was vibrant and soft making a perfect project. I've gotten compliments on the shawl already.
Maria Ramos
March 30, 2026
Love the colors and 24/7 cotton yarn is…
Love the colors and 24/7 cotton yarn is my favorite yarn to use.💗💗💗
Jen
March 27, 2026
Don’t buy from the website
Don’t buy from the website. I ordered a kit, knowing one color wasn’t available. When the package arrived, I didn’t get 3 skeins of red and 2 of beige. They sent me 3 skeins of beige AND overcharged me. I’ll never buy from the company website again.
kathleen ford
March 25, 2026
Great Service!
The selection is great, the site is easy to use and the deliveries are quick!
Mary
March 24, 2026
The website was easy to navigate
The website was easy to navigate. There is a great choice of yarns. I like the way the yarns lined up on the order screen so I could see what I had. It was simple to remove the yarn I didn't want and replace the skein with one that worked better.
Olive Blevins
March 22, 2026
NON-EXISTENT CUSTOMER SERVICE
1/25/26 ordered & paid for 5 skeins, but only received 4 after a considerable wait. Could never speak to a human. Voice mail malfunctions & does not include an applicable scenario. Completed online return/refund forms which did not include an applicable choice. I was only refunded for 4 skeins. (I could not return what I did not receive!) I also paid $6 shipping for mdse that ended up being returned due to Lionbrand's error. This was not refunded either. I sent 2 letters explaining the situation & got NO reply except a refund for only 4 skeins to my method of payment. Their shippers can't count to 5. Voicemail is useless. Customer Service is non-existent. If I could give Lionbrand 0 Stars I would, but that's not an option either. I will NEVER order from Lionbrand again.
Kari Scott
March 15, 2026
I paid for shipping insurance that…
I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes after delivery (I have it on video). More than 2 weeks after filing the claim, I have not heard from Lion Brand, nor have they responded to my emails. As a fiber artist and teacher, I have been a customer for at least 15 years, and being treated this way is an extreme disappointment. I will no longer be buying anything from them. This customer service is AWFUL. There is no phone number to call, and dealing with them online means you are working with a AI bot. The bot created a “help ticket” but I’ve heard nothing form 2 weeks. Completely unacceptable.
Nancy Warren
March 9, 2026
Lion Brand Wool-Ease Yarn is my Number 1
Lion Brand Wool-Ease thick and quick yarn is my number 1 yarn for several years. It's easy to work with and easy machine washable and dryable.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
DV
March 9, 2026
I placed an order 2weeks ago and still…
I placed an order 2weeks ago and still hasn’t been shipped yet. The problem is when I go to their return page they are charging me $42.00 to ship back but I only paid $13.00 shipping originally.
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