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Join 2,661+ users reviewing Liquid Web Inc.. Read verified ratings and real customer experiences on liquidweb.com before you order.
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4.2 / 5
Average user rating
2661
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for liquidweb.com.
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Read real experiences from customers of liquidweb.com.
Brands may not incentivize or pay to hide reviews.
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Ryan Smith
March 28, 2026
I kept trying to get their ‘performance shield’ service working but each time they charged me. I was charged $67 in total, they credited me for $36 meaning I was charged $31 for something that should have cost $20.I wanted to start my site over. Normally with other managed hosts you could just start a new site and delete the original. With Nexcess you can’t delete the original site so you can’t self serve restarting your primary site over.
Randy
March 26, 2026
You guys are great! I could not run my business without the support you provide! You're stuck with me as a client. Sorry... lol... ;)
Robert Peter
March 23, 2026
Everyday is a new issue with liquid web - it's what happens when you save money and get people in developing countries to do the work of someone in America.Constant issues - where you can't even chat with someone, doesn't welcome you, just loads up and when you type something in there - nothing worksyou then have to send an email which can take hours to do.Well done Liquid web - for ruining absolutely everything you can ruin. I hope your greedy corporate executive team looses all their moneyThank you for contacting Liquid Web! Connecting you now…That's the error and it sits on there. They must be trying to save even more money
Gary
March 18, 2026
Support solved my problem quickly. Thank you so much.
customer
March 17, 2026
Thanks Rithesh and Bhavishya for helping us resolved our website issue.
Andras Mohacsi
February 28, 2026
Double charge for same serviceI paid the invoice manually but their system made an automatic charge with the same amount. I sent the screenshot about it from my payment system but they even didn't do anything in the last 2 weeks.
mr.Ayoub
February 27, 2026
After using Liquid Web cloud vps, I can confidently say it's one of the better hosting providers I've worked with. Performance has been consistently strong, fast load times, reliable uptime, and no unexpected outages that disrupted my workflow.What really sets Liquid Web apart is their support team. Every time I've reached out, the response has been quick and the staff actually knows what they're talking about.
Danny Clark
February 27, 2026
As a Linux Admin I understand about hardware failure better than most. When the OPS team were called they handled the situation. I did not even need to do a restore.
n sandhu
February 26, 2026
Deteriorating Service- Stay Away!I am currently experiencing a total service failure with Nexcess. Their server configuration is blocking Googlebot, causing 28+ 'Other Errors' in Search Console and killing my business. Their 'Managed' support ignored my emergency for 7 days because the ticket was 'routed to a credit queue.' A supervisor just offered a 1-month credit while the site is STILL broken. If you value your SEO and your revenue, stay away from Nexcess. They admit to 'poor implementation' of firewall rules but refuse to fix the damage. Endless circle of different agents unaware of the issues and therefore unable to fix them. Emails not replied to; endless waits on phone lines; Supervisors useless- 3 weeks of misery and ongoing.
Manuel Hernandez
February 24, 2026
The support received was fast and very effective every time. Allways a friendly and smooth treatment.
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