llbean.com Reviews
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2.1 / 5
Average user rating
532
Total reviews
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llbean.com Reviews
Read real experiences from customers of llbean.com.
Brands may not incentivize or pay to hide reviews.
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kelly kerr
January 31, 2026
Really do stand by there products.
Really do stand by there products.
Jeannette Faber
January 25, 2026
I am 58
I am 58. Been buying/wearing LL Bean since I was a teenager. I returned two pair of pants as they were small. Even though I ordered my usual size. It was almost a $200 order. I received a "credit card" so I could buy something else. WHAT?! Is this legal? Being forced to buy things with a credit even though I do not want anything else. A TERRIBLE policy. Shame on you. Your founder is rolling in his grave. We will cancel our LL Bean credit card.
Greg Carlson
January 18, 2026
Consistent sizing
I have recently received a flannel shirt XL Tall. I have purchased a ton of products over these many years. I have been very impressed with the consistency of your sizing. No matter what I purchase, it fits me spot on. Thank you!
Michael Andrews
January 15, 2026
The plucked chicken parka experience
I received a Baxter State Parka as a Christmas gift a few years ago, and it constantly leaked down and feathers all over my shirts and sweaters —front, back and sleeves, so I never wore it much… I usually just wear stuff from Columbia that is just as well made. This year, I decided to try to get the parka repaired through LL Bean, and while all my interactions with their employees were good, after sending it back to them, I received word that they couldn’t find any repairable issue outside of normal down leakage, so they are just sending it back to me… I still love the Bean boots, but this company is definitely NOT what it once was which, honestly, is why I ever did business with them in the first place. Aside from the boots, I won’t be buying anything from this brand any more… I’m even getting rid of my LL Bean credit card, which I had just applied for, because what’s the point, really? I wouldn’t tell anyone not to shop LL Bean, but I WOULD advise people not to buy from them if you’re expecting the former level of customer care… I can walk around looking like a half plucked chicken whenever I wear their parka because they don’t create products or care about their customers like they used to, so be aware of that when you purchase.
Decline
January 15, 2026
Excellent Service
I shopped at your Mechanicsburg, PA store today, looking for a pair of jeans appropriate for my age and style. A young lady named Maio listened to my preferences, then checked both the floor and the storeroom. Maio found three possibilities, one of which I purchased. It is unusual to receive this level of service and I wish to recognize and thank Maio.
Matt Sauer
January 14, 2026
Worst customer service ever!!!!!!!!!!!!!!
Even supervisors hang up over and over if you start recording them. Ask to file a complaint against other customer service reps and you'll be calling back because they'll hang up for that also. This company used to pride itself on customer service and now they're the absolute worst of the worst. Shame on them and I look forward to hearing of their offshoring or customer service soon!
Birmingham Billy
January 13, 2026
Ordered a Flannel robe
Ordered a Flannel robe. Overpriced Pacific Rim goods. Took forever to get here then returned immediately after Xmas. Charged to ship to me and charged to return. Small print ( free returns for exchanges) Kept my money for over a month, Still have it. charges went through in about 3 minutes returns take 8-10 business days
Nancy Higgins
January 9, 2026
I ordered a way overpriced "boyfriend…
I ordered a way overpriced "boyfriend Denim shirt", I wanted a good quality that would last. I am now soaking it in distilled vinegar and water, the stench of formaldehyde is so overpowering. I will no longer purchase ANYTHING from this "used to be good" company...most certainly NOT worth the money and the loooong wait for it to be delivered.
Shari McGee
January 6, 2026
I wanted to say thank you to Saalah who…
I wanted to say thank you to Saalah who made my tote bag and stitched the monogram. Hopefully she will get this appreciation. I have always liked everything I have ordered from LL Bean. I purchase most of my coats from them, and have been buying clothes from them since the late 90s.
Anthony Ficca
January 4, 2026
Make good on your shipping that people pay for
Long story short. Placed an order on December 31. Paid Extra shipping to get it two days later on 2 January for gifts on the weekend. Now expected the following Monday. Which remind you was normal shipping. Had to call customer service to fix the problem of getting reimbursed. I will never order from you people again. Why don’t you give me a gift card and I’ll think about it but you probably won’t.
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