loccitane.com Reviews
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Join 1,103+ users reviewing L'OCCITANE en Provence UK. Read verified ratings and real customer experiences on loccitane.com before you order.
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4.5 / 5
Average user rating
1103
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for loccitane.com.
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loccitane.com Reviews
Read real experiences from customers of loccitane.com.
Brands may not incentivize or pay to hide reviews.
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John Doyle
March 27, 2026
Fantastic customer care
Fantastic customer care. I received my order slightly damaged; this was resolved very efficiently and professionally by Betty in customer services.
Alex Hobson
March 24, 2026
I asked a question
I asked a question. Betty answered it. I goy ythe result I wanted. Confabulations and Thank You Betty.
Helen Barrie
March 20, 2026
I love this company and the products
I love this company and the products, they are beautiful and make great gifts. I had a recent issue in that I had forgotten to add a free gift to an order but I emailed and got a response from Renata so quickly. She sent the item out separately and was so kind in her response. It makes me feel like I’m appreciated as a buyer. Thanks as always.
Jacqueline Conway
March 20, 2026
Very efficient service
Very efficient service . Excellent customer service … very fair quick and easy to communicate with Renata . Well done thank you
BIT GAMES
March 19, 2026
The new look packaging
I have been buying from L'occitane for the last 20 years. Recently I went into the Covent Garden store, and was flabbergasted. The " new look" packaging is ghastly, looks and feels cheap, has zero personality, doesn"t convey the L'occitane values and branding. What are you doing L'occitane, cheapening your trademark visuals. I am not saying this just here, I have actually taken the time to write an email directly to the customer services, under my full name. Because I do care about how one of my favourite brands over the years is ruining the experience for it's loyal customers.
S W
March 16, 2026
replacing item ordered by mistake
I was able to speak with a real person more or less straight away. The contact details were easy to find and clear. The incorrect item was replaced , no questions asked, even though it was my fault for not checking the order confirmation proberly
Mrs P Bassett
March 1, 2026
After over 10 years of buying…
After over 10 years of buying L'Occitane products Im regretfully going elsewhere. I bought some perfume on line and the bottle it came in looked cheap, nasty and had shrunk! Shame as their perfume bottles used to be so pretty. Also the scent doent last as long as used to..End of an area for me!
Athena
February 25, 2026
Very fast delivery
Very fast delivery, packed with care, an excellent five star plus company, thank you so much.
CL
February 15, 2026
As a product line it has some good…
As a product line it has some good benefits if you choose what is suitable for your needs skin etc plus the products seems to have done well internationally.This is going back years. I worked for this company in the early 2000s in one of their shops in central London. Us floor workers were all on minimum wage.I after 1 month of working there, had a high selling portfolio going, so doing very well. We had a great team (outside of CEOs and the big money bosses) Really lovely people worked here it was a great team which made the job fun exciting and easy to integrate into. The big boss, lets call him, at this company is not seemingly a diplomatic or pleasant person . This is the only job I've EVER had, where I did great ,yet was fired for no reason other than this person had decided he didn't like me. In fact its the only job I've ever had that I have gotten fired from..I asked this person in a meeting we all attended with this big boss,(us workers on the floor & the manager) What benefits in the future would the company provide for us? The whole meeting fixated on what us workers could do to greatly benefit the company. No one else seemed to want to ask. Seems like that set him off apparently. I was fired not by him mind, oh no, he spoke to the manager the same day after the meeting to do the dirty work. My manager was upset to tell me and didn't quite understand either so I was just told in nicer words ,he didn't like you, basally in a nutshell. The whole team and I, were baffled. Our team was doing great! Great figures and also as a team together. Today I would have taken this further for unfair dismissal but at the time I just left feeling confused. I felt the company's higher ups had shown their true colours to me. Clearly this guy was a person who was used to people bowing down to him. He was clearly used to having intimidated people on minimum wage while they got next to nothing in return. I hope this person has been replaced !
Nicola
February 5, 2026
L'Occitane in Nice and Blackrock in Dublin poor
L'Occitane in Nice and Dublin have very poor customer service. The L'Occitane 20% shea butter is very very hard plus the outer tube split when using the metal "easy to use" tube squeezer. In response to this had lovely first email. They sent a replacement but was alot of hassle. I wouldn't buy there again.
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