loragal.com Reviews
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1.6 / 5
Average user rating
1380
Total reviews
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loragal.com Reviews
Read real experiences from customers of loragal.com.
Brands may not incentivize or pay to hide reviews.
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Mommy x
February 10, 2026
Stay away from Loragal
Hey, I wanted to tell you about my experience with this company. I'd strongly recommend staying away from them. Seriously!My experience has been super disappointing. I bought stuff in January, and it took about 4 weeks to arrive which wasn't terrible. However, upon receiving my items I realized I should have done my research prior to ordering. I ordered 3 outfits and none of them were as pictured on the site. Which was totally disappointing considering the prices are not cheap.Returns are a total pain. They initially sent erroneous return address, (which I attempted to verify with USPS prior to shipping the items back to them as required to get refunded.)The return fees are high, which I feel is meant to deter customers from requesting refunds. The return process also requires you take a pictures of items, including labels and packaging. Even after doing all that, they really tried to push store credit instead of just letting me return items for a refund. Refunds are supposed to happen in 3 to 5 business days, I purchased thru PayPal and they do provide some buyer protections. I also used a credit card. I am currently in the return process, but if this process is further subject to delays by Loragal, I will start the process of dispute via my credit card company.Honestly, I really think you should steer clear of this company; it's been a frustrating and exhausting experience which causes the customer to lose out in the end.
Jaycam
February 7, 2026
I would like to share my experience…
I would like to share my experience with this company. Honestly, I strongly advise you not to do business with them.My experience has been extremely disappointing. I made purchases back in November, and now, in February, I still have not received my refund. This alone should make anyone think twice before engaging with a company like this.Returns are very complicated and time-consuming. The return fees are high, and some of the products are not accurately represented. When you try to return an item, you are required to take multiple photos (labels, packaging, products) before even getting authorization. They often try to push a store credit instead of allowing a return.Even when you do return the product, refunds are supposedly processed within 3 to 5 business days, yet I have been waiting almost a month with no reimbursement.At this point, I am forced to initiate a dispute through my credit card company.I truly recommend that you think carefully before dealing with this company, the process is frustrating and exhausting.
Kristal Denise
February 5, 2026
Great Customer Service
Great customer service, I really appreciate the help and will purchase again in the future.
SABRINA Monteiro
February 5, 2026
If I could give this company a negative…
If I could give this company a negative one review I would if I can add photos to this post I will. I ordered a dress for $80 and waited almost 2 months to receive it after messaging back-and-forth to customer service I received the address the quality of the dress is terrible does not look anything like the photo and it is way overpriced. It looks like they rushed it because they wanted to hurry up and send it out. I have never experienced such a negative experience from a company I would never recommend this company to anybody instead of giving me my money back. They wanted to offer me 10% off of my next order. There will never be another order from me and I will make sure I pass to every single person I know to never buy from this company. They need to go back to the drawing board and really understand what women are looking for this is not it I hope they are completely shut down for providing false interpretation of what the pictures are.
AT
February 5, 2026
Horrible
Horrible, horrible, horrible!!! Not only did they send me the wrong dress, they told me i would have to pay to ship it back and pay for it. I haven’t received my refund. I’ve sent several emails and no response.
DIANE MCGEE
February 3, 2026
the price was unreal for those items I selected the quality of the material is perfect.I love them both.
I have a GALA coming up and was really pressed for something that is going to pop.I saw 4 items and narrowed them down to 2,Everyone loves the item that has been selected.I was concerned about it arriving on time.It did arrive on time.I can hardly wait to wear it.3/7/26 I shall be receiving an award by Gods grace.They both fits well.
Valerie B
February 3, 2026
I wish I looked at the reviews before…
I wish I looked at the reviews before ordering. Found what I thought was the perfect dress for my 65th in March. Took about two months and when received was nothing like this dress. Poor quality and cheap. Back on the search. Thanks for nothing Loragal. Your pictures on website is so deceiving and falsified.
yvonne mutepfa
January 30, 2026
Good customer support.
I did not like the product of my last purchase. The quality was not the same as the picture. Though l appreciated the quick response of the support team and l was happy at the end of the day with the assistance, it was quick.
kimberly bassett
January 29, 2026
They have quality and unique products
They have quality and unique products. Although I had a mishap with my delivery, customer service handled it professionally and was very polite. They Prompt responses to emails.
Michelle Moore
January 28, 2026
The worst experience I've ever had
The worst experience I've ever had. I will never order from this website. They said I got a refund it never showed in my account. Never will I ever order again.
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