lorextechnology.com Reviews
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2.6 / 5
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10493
Total reviews
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lorextechnology.com Reviews
Read real experiences from customers of lorextechnology.com.
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Waleed Alfakeh
March 30, 2026
Unreliable System and Unacceptable Support
We are a large business, and our experience with Lorex has been extremely disappointing.Their support is not professional and does not meet basic expectations for a company selling security systems. There is no proper follow-up process, no accountability, and no clear communication. Support tickets are not handled in a timely manner, and in many cases, there is no follow-up at all — even after multiple attempts to get assistance.For a company in this industry, the lack of a structured support team is unacceptable. When issues arise, especially with security equipment, businesses need reliable and responsive support. Unfortunately, that is not what Lorex provides.Based on our experience, I cannot recommend Lorex for any business use.
RT patel
March 23, 2026
Absolutely terrible product
Absolutely terrible product. I purchased this NVR system in December 2020, and within less than 5 years, it completely stopped working. This is unacceptable for something that is supposed to protect your home and provide reliable security.This system is a complete waste of money. The quality is poor, the durability is a joke, and clearly, it’s not built to last. When you invest in a security system, you expect it to perform when it matters most—not fail and leave you frustrated.Save yourself the headache, stress, and regret. Do NOT buy this system. It might work for a short time, but sooner or later, it will let you down—and you’ll end up wasting your hard-earned money just like I did.
Russell Stevens
March 21, 2026
DO NOT BUY THE SUPPORT IS UTTER S**T
So after trying for several months now to get hold of customer support when I finally did the line was really bad glitchy and very delayed. Apparently this was my fault it was my phone nothing to do with the fact the uk support number goes to the other side of the world. Very unhelpful and still haven’t got the problem sorted.
Jonathon Sweeney
March 10, 2026
Previously
Previously, password reset attempts failed due to a character limit mismatch. This time, Lorex's technician was great—walked me through everything and resolved it perfectly. Thank you!
customer
March 9, 2026
I have a new Lorex camera
I have a new Lorex camera. It was up 6 months. The nigh vision stop working. After removing the camera. I found out it was full of water. I pulled the camera apart and it was full of water. Also noticed it had 3 moister packs in the camera. I could not believe it. So I guess Lorex antisap that the camera would leak. Hum!
Bernard Zertuche
February 27, 2026
I purchased a 8 camera and 3TB NVR from…
I purchased a 8 camera and 3TB NVR from Lorex along with a 2 year Extended warranty in May 2022.I called Lorex because one of my 8 camera’s failed and technical support stated I needed a new camera. They told me that I had to pay 100 US dollars for a replacement.I told sales that the failed camera was less than 4 years old and I needed Lorex to give me a better price than 100 dollars , they quoted me a cheaper camera for 89 dollars , but it would be lower quality .I was upset with Lorex because I was expecting a longer life on the cameras.Sales stayed that their price was firm and if I wasn’t happy I could post my review.I told I would definitely post my review , along with pulling out their system and going with a company that takes care of their customers who buy their products
Simon Pro
February 11, 2026
Stopped working because of the firmware…
Stopped working because of the firmware wont update anymore after i buyed it 2 years ago . Called lorex , told me to buy another one...
Simon Underwood UK
February 4, 2026
Please don't by this product
Please don't by this product, technically supportingi s Absolutely rubbish they blamed my my internet provider .lol
Patty J
January 23, 2026
Don't buy. App is complete SHITE
Had i reviewed this shite product ahead of time i would've never purchased. Half the time when i go to open app and see live view it says 'uh oh somethings wrong' Yeah...app is shit. I click on HD and it reverts back to SD. I tried reloading app, useless. This equipment is barely 3 months old.
Shane Sartini
January 20, 2026
Camera failed just after 18 months
Camera failed just after 18 months. Called customer service tech support. Rep had me go through several steps to ensure it was connected and powered just tell me that it was out of warranty. Why all the steps? I am very displeased that 1 of my 4 cameras has failed just after 18 months. Does this mean that the other 3 will fail soon as well? I have =RING cameras at another property for nearly 10 years now and they all still function well. I figured Lorex was supposed to be better RING and gave it a try. Well, Lorex is apparently not better.I hope that Lorex can provide better support and replace my 18 month old camera. Please train your tech support reps better.
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