lulu.com Reviews
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February 10, 2026
by: Jennifer Hunter
4.2 / 5
Average user rating
5871
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lulu.com.
Brands may not incentivize or pay to hide reviews.
lulu.com Reviews
Read real experiences from customers of lulu.com.
Brands may not incentivize or pay to hide reviews.
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Mike Brennan
February 3, 2026
I love all my printing from Lulu great…
I love all my printing from Lulu great clean shape printing. Getting ready to joint the Lulu book store.
Melanie Robertson-King Author
February 2, 2026
Great service
I've used Lulu for a number of years now, and the quality of the printed product has been excellent! I'm very pleased with the service.
Stephen House
February 1, 2026
Lulu.com is the best site for Self Publishing
You‘ve set the steps up to self publishing in a logical sequence. Follow it and you can’t go wrong.
Louis
February 1, 2026
Great option for beginners like me
A fairly simple process with great results and delivery.
Jim B
February 1, 2026
You workmanship is excellent
You workmanship is excellent. I love the quality of your printing.
Terrence P
January 31, 2026
Responsive and thorough
Responsive and thorough, substantive answers.
Justacustomer
January 31, 2026
Generally a very positive experience
PROS: Love their website as the platform is a lot easier to use than Amazon and less buggy too. The cover designer is a breeze and extremely user friendly for amateurs like me. Printing houses I contacted always found big problems with adapting my cover for some reason, but not Lulu. I basically just slipped in the images for front back and spine and hey presto, it was done! CONS: 1) The lack of any communication to provide an indication of progress on the printing and delivery of orders is something that this company could improve on. It appears they might be using Third Party printing houses located in the country or state of the customer, which is okay, but the emailing of updates on progress as a courtesy would be appreciated. 2) Their AI robot is hopeless. It often provides entirely the wrong information, then it automatically closes the case, which some customers might consider rude. If you want to chat with a real human you have to email back, which does at least happen within 24 hours. I am not complaining about the human contact aspect. I am complaining about the apparent stupidity and rudeness of the AI chatbot.
Maureen
January 31, 2026
Worried
My order placed 10 days ago has not been shipped yet and I have no tracking number. On all previous occasions (and I have been dealing with Lulu for many years) within a few days of the order being placed I have been notified that it has been shipped and I have a tracking number. This time I have not recieved anything but an Order Confirmation which came instantly. All attempt to make contact with Lulu to see if there is a problem with the order have ended with an AI generated message which has been useless.
Ahron Gluck
January 30, 2026
Best of the best
They are very very good in all thinks but specifically in customer service 
Lorna
January 30, 2026
Excellent publisher
Helping many author get their story shared with the world. Thanks to Lulu for the honour and opportunity.
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