Lume Cube manufactures premium lighting products for content creators, photographers, and videographers. This page aggregates RetailCoupons.com user ratings and reviews to help shoppers understand real customer experiences with Lume Cube's products and service.
Lume Cube Reviews
1.9
17 reviews
What Shoppers Say About Lume Cube
Created with AI, based on recent reviews
Lume Cube products receive a 1.9 out of 5 rating from 17 shoppers, with significant durability concerns dominating feedback. Reviewers report that lights frequently fail within months to a couple of years, often shortly after or before warranty expiration. Multiple shoppers note that replacement options are limited or unavailable, and the company declines to assist with out-of-warranty failures. For premium-priced products (often cited as $150 and up), shoppers expect better longevity and compare the durability unfavorably to budget alternatives like IKEA.
Customer support emerges as a secondary but serious complaint. Reviewers report difficulty reaching the company through conventional channels, with website support requests going unanswered and chat support offering little help. Those who received responses say the company's warranty-based refusal to help creates frustration given the price point. A smaller subset of customers report their products work reliably over years, particularly for photography applications, but even satisfied long-term users express frustration with support accessibility when issues arise. One reviewer also raised concerns about the company's advertising content.
Customer Reviews (17)
Sorted by: Most recentJennifer R.Aug 3, 2021
Their customer service is absolutely awful. The website messaging system is broken, nobody answers the chat, and you can't reach anyone by phone. I'm really let down by how they handle customer interactions and I wouldn't tell anyone to buy from them based on that alone. It's a shame.
Marcus T.Jun 8, 2021
Honestly disappointed with my purchase of two LC-V2 lights from Lume Cube. After sitting on the shelf for a couple weeks without use, the batteries are completely drained. It's common knowledge that batteries shouldn't be stored lying flat, so I'm guessing these won't hold up much longer before they end up in the recycling bin. When I reached out to customer support, they basically said the problem isn't real and refused to help.
Walter F.Apr 15, 2021
I use their products when I need them and they're pretty functional overall. However, a couple items didn't meet the standard I expected, so I posted two reviews with lower ratings. What bothers me is that those reviews don't appear on their website. They're clearly filtering out negative feedback, which is dishonest to people trying to make informed buying decisions.
David L.Dec 28, 2020
The actual Lume products seem solid, but their customer service is absolutely terrible. Phone calls go unreturned, emails disappear into the void, and nobody bothers to follow up. The chat feature isn't any better since there's never anyone there to help with your issues.
Brandon K.Aug 8, 2020
The product itself is fine, nothing to complain about there. Getting in touch with anyone at the company is a nightmare though.
Derek M.Feb 17, 2020
Got the LubeCube 2.0 with USB-C and I'm really happy with it. The lighting is perfectly even with zero hotspots, and it gets plenty bright. I can dial in the brightness either on the device itself or through the app without any issues. The included filters like the diffuser and warm light filter work exactly as they should. This was my first time using a light with flash-slave capability, and I was skeptical, but it triggered consistently every single time. The app is well-designed and packed with features, and I haven't run into any glitches. My only minor complaints are that it would be nice to have a protective cap for the light surface to prevent scratches, and I wish it had a magnet mount like an older model so I could stick it on a wall. Still giving it five stars though.
Lume Cube Review FAQ
How is Lume Cube's rating calculated?
Lume Cube is rated 1.9 out of 5 based on 17 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted experiences, from one-star to five-star reviews.
What do customers praise about Lume Cube?
Shoppers who rate positively note that products look attractive when functioning and can perform reliably for extended periods, particularly for professional photography and videography work. Some customers report owning multiple Lume Cube products and relying on them regularly over years.
What are the main complaints about Lume Cube?
The most frequent complaints involve premature product failure, with multiple reviewers reporting lights stopping working within months to a couple of years. Customers cite poor durability relative to the premium price (often $150 or more) and unfavorable comparisons to budget alternatives. Many report difficulty obtaining replacements or repairs, especially after warranty expiration. Customer support accessibility is another major concern, with reviewers describing slow or unresponsive website support and limited phone options.
Do customers recommend Lume Cube?
With an average rating of 1.9 out of 5, the majority of reviewers do not recommend Lume Cube based on durability and support issues. The small percentage of five-star reviews suggest some customers have positive long-term experiences, but they appear to be the exception.
How can I write a review of Lume Cube for RetailCoupons.com?
Share your honest experience with Lume Cube products and service on RetailCoupons.com. Include details about product performance, durability, customer support interactions, and overall value. Your review helps other shoppers make informed purchasing decisions.