lyft.com Reviews
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1.2 / 5
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8385
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lyft.com Reviews
Read real experiences from customers of lyft.com.
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Leo Carranza
February 6, 2026
This company is crooked im lyft driver…
This company is crooked im lyft driver and they riped of their drivers with cancelation fees and when you try to dispute they delete the ride from the history and try to tell you that you imagine the ride and erase all records that way they keep your money their customer service is the worst never experiment any worst customer service them lyft if you thinking!about being lyft driver please reconsideration unless you like getting ripped of they are scun bags thiefts
Dr. Marsha Mouton
February 6, 2026
If I could give them a zero I would I…
If I could give them a zero I would I was picked up on January 4, 2026 by a Lyft driver who is taking me to the airport drop me off at United Airlines at the terminal on which they instructed me on my ticket. For some reason this driver went off and he said that he was gonna drop me where at United but not at the drop off that United Airlines specified. When I disagreed the driver pulled his car over in the middle of LAX and told me to get out of his car and when I refused, he called 911 and reported me as seen I was being unreasonable. I never raised my voice at him at all. This was all supposed to be recorded. I reported it to Lyft and they did nothing. I offered the Lyft driver $20 because I said I was not getting out of the car. He claims he doesn’t do this for the money but apparently he does. He did drop me off at the terminal, but the trauma had already been installed in Me on my vacation trip for my birthday to Cancun and Lyft did nothing. The trip cost $44 to have me harassed. Verbally abused, and traumatized right before I was to get on a plane to celebrate my 65th birthday. This is deplorable.
NGHIEM QUANG
February 4, 2026
The fares are very low
The fares are very low. Customers pay a high price for the ride, but the drivers receive very little. Drivers only receive 45% of the total amount paid by the customer. They even withhold the tips that customers give to the drivers.
Judea Lazarom
February 4, 2026
Put lyft out of business
I called Lyft because my car is running hot and I needed to get to the post office before 6:00 and it was 5:30. The driver said she was on her way she would be there in 4 minutes I'm standing in the parking lot of the place. I get a text saying I'm here.. and I'm like you're here you're here where because you're not here I'm right here and I don't see you now I thought I saw a gray Mazda so I asked her do you have a gray Mazda she says no it's not black mind you I did not say black I said Gray.. she said my truck is negro I said okay that's all I'm fine but where are you at because I'm trying to get to the post office before it closes so within that half hour time frame I never saw her and she never told me where she was she just kept saying I'm here I'm here I think she needs to be fired. Had it been as cold as it's been lately I probably would have gotten frostbite so now I'm thinking about suing lyft ..lyft needs to shut down. I see why they are being sued. And I took a picture of the parking lot and the driver was nowhere in the parking lot.
Jeff Cedarholm
February 3, 2026
Aweful business practices
Lyft is the absolute worst service ever, got a ride home from my daughters birthday, and somehow I didn’t understand how the app works and asked for a hand from the driver and she put a tip in for herself and then Lyft charged me separately for the tip then argued with me about it and never returned the stolen tip and continued the second tip charge adding it to the ride price, fortunately I screenshot the original charge before they changed it STAY AWAY FROM LYFT THEY’RE SCETCHY
David Rogers
February 2, 2026
Worst company in the world
Worst company in the world. Zero customer service. Circular Kafkaesque support systems. They make it impossible to delete data or cancel your account. Totally untrustworthy and unresponsive. Not recommended even if you are stranded late at night. Lyft personifies the enshitification of customer support. Why even be in business if you hate your customers so much ?
T Fug
February 2, 2026
BOYCOTT LYFT
They don’t know the meaning of the word support I’m surprised they can’t even spell the word. Boycott theses one way money grabbers!
Ms. Marj
February 2, 2026
Can i put 0 star
Can i put 0 star? Lyft is BS. The driver is nearby but ride was cancelled, worst i experienced 1min away. But BS cancelled.Don’t use lyft everyday, especially Sunday. You will experience, long wait and cancelled ride.
Alok Jolly
January 31, 2026
Horrible and unresponsive Customer support.
Their customer service is horrible and unresponsive. I was cheated by a driver who has figured out a way to use their platform to scam customers by canceling a pre-booked ride at the last moment and then waiting nearby for the customer to request another on-demand ride (which costs much more).I have been trying to get a resolution from Lyft and they just don't respond.
Keith michael
January 31, 2026
First and last time
Well on their app it had first time riders recieve 50% off i applied promo booked a ride but was still charged full price i reached out to customer service explained everything, after looking he said I should have recieved the discount and keep check your bank normally 7-10 business days still nothing so reach back out to lack of customer service and they no said that they cant give me the first time rider discount because ive already used lyft I have used lyft 1 time that was my first so I should be getting discount. Beware this company doesn't honor its own promotions, and trying to communicate with customer service is next to impossible because they cant comprehend a 1 word sentence and frankly ive had more intelligent responses with drywall.
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