maccosmetics.com Reviews
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Join 1,307+ users reviewing MAC Cosmetics. Read verified ratings and real customer experiences on maccosmetics.com before you order.
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2.0 / 5
Average user rating
1307
Total reviews
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maccosmetics.com Reviews
Read real experiences from customers of maccosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Kavita Jassim
January 29, 2026
Scam - online Mac 8-in-1 offer
I ordered the Mac 8-in-1 package online, but the seller sent the wrong item and three items were missing from the order. I contacted them repeatedly through WhatsApp, but after receiving the payment they have stopped responding. Because the number is now unresponsive and I can’t reach them, this might be a scam.
Han M
January 21, 2026
Locked Kiss lipstick does nothing of the sort!
I finally got my hands on the Locked Kiss 24hr lipstick after it constantly being out of stock. Absolute rubbish! Barely lasts half an hour let alone all day. So disappointed to have wasted £32 on a lipstick which I can’t really wear is it leaves me with a bright red ring around my mouth.
SashaAnn Ann
January 20, 2026
Mac make-up gone bad .
Customer service bad now. The make-up has changed and it just not worth the money anymore . Im done with mac. After 13 years . I'm done ..
Anthony Peacock
January 10, 2026
Very poor customer service ordered…
Very poor customer service ordered advent calendar on 25 November 2025 only to find next day reduced by £50 so tried to get difference back but was told to return and reorder which I did and it took till 9 January 2026 to get the refund after a lot of arguing with Mac and constantly contacting them , I was offered a small gift as compensation which I refused.Does anyone know how to make a formal complaint because I don’t think anyone at Mac seems to care about customer service. I will not be ordering anything ever again from them and will never purchase anything from there stores
Lizzie Thompson
January 10, 2026
I would like Mac to bring back the old…
I would like Mac to bring back the old concealer. It was the best concealer.
Breeda Ojo
January 9, 2026
Pre flight pamper
I was passing through Glasgow Airport and stopped by the MAC store (part of the Jo Malone, Bobbi Brown, and MAC unit) and had such a lovely experience. Stacy looked after me so well and made me feel amazing — I left feeling confident and ready for my flight.The shop is clean, welcoming, and a really nice space to take your time exploring the products and fragrances. Being able to try things out in such a relaxed way made the whole experience feel special, which you don’t always get at an airport beauty counter.I’m really happy to leave such a positive review for Stacy and the team, and I’ll definitely pop back in next time I’m passing through Glasgow Airport.
Ky
January 8, 2026
Why are mac cosmetics using evri for a…
Why are mac cosmetics using evri for a courier service? Come on look at the complaints and reputation of evri this is a reflection on mac. Ive had my items stolen out of my parcel and the box was soaked and ripped open. Im so upset as I spent my last spare money on thoes products. Someone will be wearing my NC44 foundation and it won't be me!!
customer
January 6, 2026
Terrible customer service
Terrible customer service. I will not order again online! My package was lost, and they refused to do anything about it. They wanted me to file a claim and try to find it, even though I was not the shipper! Finally, after I said I would go to BBB, they shipped a new order. It took another 12 days to arrive. I needed it for Christmas, and when it finally showed up, I was still missing an item! They couldn't care less.
Felttip_pen
January 3, 2026
Partially shipped order will not get resent. Awful service.
I recieved a partially shipped order, it took 3 weeks to speak to any form of customer service and when I finally got the chance to speak with a chat they simply said they didn't charge for the non-shipped item as it wasn't in stock. When asked if they would send the missing item, they basically said, we didn't charge you, we don't send missing items out... that's that. Awful service. Wish I had looked on here before buying from them.
Jad Sadek
January 2, 2026
staff was super kind & friendly
staff was super kind & friendly, as a pro-mac user & mac pro member, the artists at the store were very understanding and cooperative of what i want/need/willing to purchase.
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