madison-reed.com Reviews
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1.9 / 5
Average user rating
377
Total reviews
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madison-reed.com Reviews
Read real experiences from customers of madison-reed.com.
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Jenna Dobkin
April 13, 2026
Walnut Creek Disappoints, Concord Is Much Better
The manager at the Walnut Creek store isn't very welcoming and application of the "gloss" is uneven/patchy. I tried the Concord branch for the first time today and am much happier with both the experience and the outcome. Night and day!
Leihua Wallace
April 3, 2026
I had my hair done by Mika last Sunday…
I had my hair done by Mika last Sunday and she did an amazing job. Absolutely loved it and recommend her for professional and amazing results .
Ana Rafik
March 20, 2026
Horrible i visited the Reston Location…
Horrible i bisited tge Reston Location and my scalp burned so bad and i lost chunks of hair u am almost bald 🥲
P. Yun Cas
February 11, 2026
disappointing
hi. I used the Root touch -up product and it didn't dye my grey hair!! it is exactly the purpose i wanted it for and it didn't work. so disappointed
PM
January 29, 2026
Beware - Misleading pricing
Beware misleading pricing.Vibe in the salon is good. Color quality is good. But always remember salon staff are generally NOT full trained colorists. Their knowledge is limited to what Madison Reed teaches them so if there is a problem, you have to talk to someone in a California call center. Love the business model. However SHAME ON MADISON REED for continuing its MISLEADING ADVERTISING AND PRICING. Signs and ads say Members pay $75 /mo for unlimited roots. But this is billed every four weeks so there is a 13th payment each year. actually MONTHLY cost is $81.25/mo. The company knows exactly what it is doing. I complained about this 3 years ago and the signs briefly changed to feature an asterisk in VERY SMALL TYPE that the amount would be billed 4-weekly. Today I see they dropped even that and it’s gone back to the same lie. How can a reputable company get away with a lie like this? False pricing!
Cathy Shade
January 16, 2026
I cancelled a subscription and product…
I cancelled a subscription and product sent anyway and I requested a return label and returned the product within the 30 day window and no refund was issued after 2 months. I lost $70. Impossible to talk to a real person. I have USPS tracking number to show product was returned. Terrible for me to lose $70.
Jenny Gould
December 30, 2025
I used their demi-permanent hair dye…
I used their demi-permanent hair dye for around 4-5 months this past year and lost about half my hair. I experienced heavy shedding every time I took a shower for the entire duration this product was in my hair. Once I made the connection, I stopped using the dye, and the shedding immediately stopped. I sought medical attention and was put on prescription medication to try to regrow my hair. I just dropped hundreds of dollars on a laser/led helmet, I have been taking vitamins, all to try to get my hair to grow back to what it was before. I am too embarrassed to leave the house without extensions in. I have never had a problem with other hair dyes in the past. If you research the ingredient ethanolamine that they use, there are scientific studies that demonstrate it is not safe for everyone and is actually worse than ammonia. Their straight-up denial that their product can cause a negative impact to some people in their responses on here is alarming and only goes to show they do not care about the impact this ingredient can have on people/their customers. 'We asked a dermatologist, and they said it's fine, so we are going to ignore the countless women who are losing their hair'. F this company. They need to be sued again. Edit* Right on cue I have received their prepared and in denial response. Madison Reed, why would I go to you for help when you are aware via your customers and the judicial system that you are damaging some people's hair and yet you continue to use this ingredient and market your product to everyone as "free from harsh ingredients"? You are not trustworthy and are the main reason this has happened. Also it's not reasonable for people to make doctors appointments before getting their hair dyed.I have read more than one study on NIH that provides evidence that ethanolamine can cause damage to hair. These are not new, either.
barbara diggins
December 21, 2025
Hair damage
I noticed since using this product my hair falling out and thinning. There is also severe breakage, even went to my doctor, but found no medical issue. I then seen that Madison has a class action against them for this problems. The ingredient ethanolamine has reported to be harsher than ammonia on hair. Wish I would have known this information sooner, before using for well over a year. I had hair to my waist, now due to breakage my hair is above my shoulders.
Marie Couch
December 19, 2025
Hidden Subscription - hard to opt out
I have been a customer of Madison Reed for more than 5 years and have ordered from them many times. While I like the product, I have always found the website difficult to navigate when I am trying to place an order. Even when I just want to reorder what I did previously, it makes you go through many panels where it tries to get you to add on other products to your order. It defaults to auto-delivery and requires that you opt out each time. When I ordered a month ago, apparently I neglected to change it to a “one time” order. The only indication that I was now enrolled in auto-delivery was buried in the details of the order confirmation email, which I did not examine closely. Today I got a shipping notification about an auto delivery order. I immediately went to the website but it was too late to cancel it. You can only cancel an order up to 60 minutes after the order was placed. But I never got an order notification, I only got a shipping notification. The chat bot said I can return the order for full refund with no shipping cost. We will see if that turns out to be true. But even if that is the case, the amount has already been charged to my card, and I have the hassle of returning it and then seeing if the amount is credited back to my card.Even after having ordered from Madison Reed many times over these last 5 years, I still fell prey to a website design that makes it difficult to opt out of extra add-ons and auto-delivery. While I like the product, and I feel the pricing is fair, my experience with the website has been so bad – culminating in this auto order – that I don’t think I will be ordering from Madison Reed again.I have submitted complaints on these deceptive and obstructive subscription practices with the FTC and the CA Attorney General.
Zaya
December 11, 2025
Nooootttt what they advertised really
I did a lot of research, I have been hearing about this brand for years through their ads, and the reviews were (mostly) good. So I trusted them. I was wrong to do so. My hair turned out NOTHING like the promised color. I spoke to someone about it, followed the instructions EXACTLY, and even took their color quiz to choose the perfect color for me. They did answer and give me a refund, though, so I am giving them 3 stars instead of 1.
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