magiclinen.com Reviews
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3.7 / 5
Average user rating
92
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for magiclinen.com.
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magiclinen.com Reviews
Read real experiences from customers of magiclinen.com.
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Mack
March 18, 2026
Customer service isn’t for the customer…
Customer service isn’t for the customer but a way for the company to act in an unprofessional tone and manner, defending their so called company ethics. In my interaction with Magic linen’s customer service, they were clearly dismissive and unhelpful, repeatedly shifted blame to me the customer, and offered only store credit or a small partial refund instead of a real solution. Their refund policy alone isn’t practical and even after purchasing the “free returns/exchanges” you’re not guaranteed it, which is misleading at best.
Cindy Cyr
March 3, 2026
Highly disappointed these expensive, "last a lifetime" sheets had holes in 1 year
Overall, the concept of MagicLinen sheets are good. I liked the product. But the company advertises their sheets as "lasts a lifetime". Despite my following their washing instructions to a T, after only one year, the fitted sheet developed holes in it. These aren't cheap sheets, they are extremely expensive. It seems to me that if you are going to advertise something as "lasts a lifetime" then they should last more than a year. When I reached out to customer service, they had me detail how I cared for my sheets -- I told them exactly what I do, down to the type of detergent I use. I NEVER washed the sheets with anything else. I used eco-friendly detergent. I dried them on the lowest setting. Despite this, they told me that it was "unlikely" that their sheets would wear out under these conditions--then implied it must be something I'm doing -- "a rough mattress" (which I don't have), "movement" (are you kidding me?, you can't move on your sheets or it will wear them out?), or "washing with other fabrics" (which I had already told them I never did.) Then after accusing me that it must be my fault, they said they don't offer a warranty and would not be replacing my holy sheet. They did offer a 30% discount. However, even with the discount, I can replace my flat sheet PLUS get two additional pillow cases that are made exactly the same way woven from the same 100% European Flax linen , following the exact same standards, so it doesn't seem worth it.
Jamie Miller
February 19, 2026
I Love the product BUT...
I Love the product BUT...This is my second time ordering from Magic Linen. Their sheets are a game changer. That being said, I was horrified by the condition in which my order arrived. The box was soaked, torn and completely compromised. While the linens were packaged in "compostable" non-plastic sheer packs - one was open and exposed. HUGE sigh of relief that the items were not destroyed BUT, at the premium prices paid - not worth the anxiety of wondering if my purchases arrive safely. I hate the process of returns or exchanges, especially since the customer usually bears the cost during the process. FedEx is notorius for their irresposible handling of packages and Magic Linen does not seem to ship any other way or give the customer the option. It now makes sense that Magic Linen charges you extra for the ability to return your packages.Unless something changes - I will have to find my linens elsewhere.
LJ
February 9, 2026
Be careful about their Buy One Get One…
Be careful about their Buy One Get One 50% off sales. Their site favors the more expensive and first discounts the cheaper items, even if you have two of the same more expensive items. I had 6 far more expensive items in the cart that were part of the sale, 6 medium-priced items that were part of the sale, and 4 cheaper items that were part of the sale. The site gave me 50% off of all 4 cheap items and 2 of the medium ones. No expensive item--even though part of the sale and more than one of the style was added--was discounted 50% off. I refrained from ordering. Even changing the order to two separate orders (which then puts my free shipping in danger) still results in an unfair sale. I can't stand sites like this.
Jamie Burrows
January 20, 2026
I ordered $320 worth of product
I ordered $320 worth of productThe fabric on the pjs is very nice, but the cut is mediocre, the buttons teeny and they don't lay flat, the top of the pjs is cut skimpy at XLI am a size 14 and usually XL is ample .The kitchen towels are like tissue However the waffle towels are large enough and I like bit of scratchiness so they will be good . Over all not buying anything from this company again
Angie Marie
January 6, 2026
Can't just return something
SHEETS ARE GREAT CUSTOMER SERVICE IS TERRIBLE. GOOD LUCK EXCHANGING YOUR ORDER, IF YOU OPENED IT THEY WONT TAKE IT BACK. I EVEN PAID AN EXTRA 3$ FOR EASY EXCHANGE. NOW THEY WONT ANSWER MY CALLS OR RESPOND TO MY EMAILS. Update: they responded to my email and only do returns on unused items, and offered to refund my 3$. I guess im just spoiled bc if I only order off amazon and they'll take anything back. I used the sheets for 3 weeks and bought a larger bed, now im out 330$, which isnt their fault or their problem. They do have a great product and I ordered a larger set but know that they arent returning anything.
Will Snyder
November 19, 2025
Their customer service is atrocious
Their customer service is atrocious. They did not respond to my emails and now wil not return the product that they size incorrectly
Leah Kasten
October 6, 2025
Not pet friendly
I bought a couch cover which was instantly damaged by my cat. Support told me that the cover is not advertised as pet proof, despite the listing saying its a "perfect solution" for pet damage. Very dishonest and misleading.
Deirdre Sherman
September 2, 2025
Soft And High Quality
I did a lot of research and finally settled on MagicLinen. I made a rather large purchase the first time, fabric untested, because of how great the reviews were. They have terrific 100% linen sheets (they have linen-cotton blends too, but I prefer the 100% linen). The linen is super soft on Day 1, but gets even softer wash after wash. The fabric is substantial too. The quality and craftsmanship are fabulous - I have no complaints. They have a large color assortment - even patterns, which is hard to find in 100% linen sheets. Their kitchen towels (cotton-linen blend) are amazing. They are incredibly absorbent and soft. I use them for hand towels, hair towels, etc. I haven’t tried their bath towels, but they’re the same blend. Kornelija, Alice, and Nicole are a pleasure to work with, and always respond to my inquiries quickly. I couldn’t be happier.
PlanetThoughts
August 23, 2025
Linen pajamas: high quality all around
I ordered linen pajamas. They arrived promptly. The linen itself is of excellent quality, and the design is comfortable and attractive.What also pleased me is that the packaging was made of compostable "plastic" (not plastic). Even the materials label on the garment is made from recycled fabric scraps from their manufacturing.
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