magicyclebike.com Reviews
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4.3 / 5
Average user rating
221
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for magicyclebike.com.
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magicyclebike.com Reviews
Read real experiences from customers of magicyclebike.com.
Brands may not incentivize or pay to hide reviews.
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Rappy
April 2, 2026
Magic cycle deer step through. Bike would not turn on.
My deer step through magic cycle is approximately one year old. The display would not turn on anymore and the bike would not start up.With the two year warranty I contacted the company. John was very helpful. I sent him a video of the problem. He sent me a new display with the on off switch. I replaced myself and was successful. Turned right on. Rode for 15mi without a problem. Took about 2 weeks to arrive but great customer service. Thanks John
Matthew Graves
March 16, 2026
Fraudulent charges
"In stock, but also somehow out of stock." Customer support: "kindly wait patiently" is code for "won't pay U.S. tarrifs" but they'll charge U.S. consumers anyways.Beware of Chinese sellers participating in this "Tariff Tantrum" scam.I expect the seller views this as a noble protest, but choosing deceit and passive-aggressive messaging only demonstrates the same poor morals that caused the U.S. to impose tariffs in the first place.Fortunately the FTC and U.S. banks deem behavior like that as fraudulent, so Magicycle and others will not prosper from sales they do not intend to fulfill.
Samuel Hogge
February 6, 2026
Customer service is easy to work with…
Customer service is easy to work with and are accommodating. I forgot to add party of my order that would've made it free shipping and they fixed it for me. Thank you!
Mao Li
January 30, 2026
Great product and excellent service.
Great product and excellent customer service with helpful and friendly staff. Highly recommended.
Phil Cheatwood
January 15, 2026
Great customer service after the sale
The service after the sale has been great. I had an issue with my bike, so I contacted customer service and they responded immediately. My problem was taken care of expeditiously. This is the very reason I have purchased two bikes now with a lot of accessories. Great company with very good customer service.
DD
January 10, 2026
Great quality product and customer service
I bought a product from this company and had an issue shortly after receiving it, the company responded very quickly to me and replaced the faulty part free of charge.
Ken
December 24, 2025
Just wanted to share my experience 2 years into it.
Just wanted to share my experience. I bought a Deer 20 more than a year ago. The sale was online and it went smoothly, since then I have bought some micellanious bike part andl the team has guide me trought the correct parts. I enjoy the bike, I think it has more power than I need, climing step road 40deg ups is a breeze. However the battery is not close to the 80miles they claim. I did get about 40+ miles riding at an avrg speed of 18mph. (I'm about 160). So that's just a bit of my experience with the bike. Unfortunately, after a year and a half my battery started having some issues, where it would shut off when it reaches 50%. The bike would not turn on after that. You will need to charge it or pull the battery out. That would give you some miles before the bike shut down again.So here comes the customer service, to be honest I read mix review about the CS at MC, so my expectation were low. After I contact them at first their was a misunderstanding about the warranty of my bike specially the battery. After a few emails about the issue I was having, diagnostic, sending them pictures and videos, they actually came trough and diagnosed it as a circuit trouble on the battery. I did receive a new battery, did had to pay for shipping cost which is totally fine for me. I wanted to say the my customer experience was great I'll give them 5 out of 5. Is is not just because they send me a new battery but because Dory was very tentative and polite when we went trough this process.What I like about the bike: the torque and power, comfort and sleek look.Whay I dislike hence the 4 star is the battery pct on the display is not accurate. It might read 20pct after a ride, you turn it off and back on and the display will show 60pct. I know it's hard cause when's the motor pulls for power or amps it might drain the battery faster but if at steady when not pulling power the battery level should go back up, and not when you turn off and on your bike. As for my issue I'm on an early stage, of trying the new battery, since is winter now haven't done much riding, but it has gone down to 20pct and bike does not shut down abruptly.Thanks.
Elmer Fast
December 13, 2025
Prompt and professional reply.
Prompt and professional reply.
angeline paletti
December 12, 2025
Great product and customer service
First off, I was scared to death to buy something online. So many scams out there. I purchased the bike and accessories. I noticed a day later that the bike had went on sale. I got in touch with the customer service. They reviewed my purchase and refunded me the difference from the sale price from the original price. Then I purchased more accessories for my bike. One of the accessories was broken when I received it. I took a video emailed it to them and they replaced the item with no charge absolutely reputable trustworthy company and the bike is awesome. Very high-quality and comfortable. I enjoy my new electric bike and all the accessories. Thank you so much magicycle…
J w
December 12, 2025
deer step through 20"......love it
i bought a deer step through and only had it 30 days. i heard a grinding noise in the motor. i took it apart and found multiple things wrong. a clip came off and tour all 3 gears teeth off of a few. i took photos contacted the company....i was like ok here we go lets see. they asked for photos and a video and got back with there tech. they said i need a new hub it was $60 shipping i thought that was a little high. then it was out of stock then i had to wait till the manufactured produced more. that took a month it was shipped with tracking and i had great communication with the warranty customer service. let me tell you after i got what i needed i seen why. they shipped me an entire rear bike rim completely ready i was shocked just put the rim on and done. thats why shipping was a little high they send me the entire rim and all from china. as my experience go for it i love the bike and i pit 160 miles on it now. to cold to ride now but i will be stacking the miles up this summer and i bought me a nice bike rack on market place i love my purchases! go for it im not a computer or AI or somebody getting paid to write fake reviews!
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