malinandgoetz.com Reviews
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2.2 / 5
Average user rating
39
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for malinandgoetz.com.
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malinandgoetz.com Reviews
Read real experiences from customers of malinandgoetz.com.
Brands may not incentivize or pay to hide reviews.
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Paul
November 25, 2025
Avoid!!
Still waiting for the products I ordered. I have contacted them 15 times and cannot get a response!Shocking customer service.Do not bother to waste your time or money.
Lana Huzjak
September 28, 2025
NOT A CLEAN BRAND !!!
This message is for anyone who thinks M&G is a “clean”, “safe” brand. They use propylene glycol which is a cancerous substance. They use the “safe” amount of this chemical and misrepresent their brand as natural and safe. Disappointing that you have to read everything and understand all the labels today as brands don’t mind selling literal chemical toxins that can make you sick…
Emily
June 25, 2025
Feels like a scam
This place feels like a scam. I made an order on their website. Over a week later, I had still received no shipping confirmation or tracking number. I emailed them inquiring about the status of my order. They never responded but a few days later I did get a tracking number for the order. It’s been almost a week that the order has been left at the “label created” status.
Frank Goodman
June 16, 2025
Excellent service and exceptional…
Excellent service and exceptional products! Love the bergamot body wash and lotion. The skincare is amazing! Foaming facewash is the best I've used!
David
June 10, 2025
Bad service, worse delivery
Unresponsive customer service and horrible choice of delivery partners. FedEx is the only delivery service that is not able to find my apartment. Instead of sending t o a shop for pickup, they have decided to send the parcel back to Polan - I'm in Germany - since Malin & Götz were unable to provide additional information to FedEx with one week. There is no phone number to contact Malin & Götz by, feels a bit like a scam for supposedly premium products.
Stephen Watts
June 3, 2025
Bloody poor service
Bloody dreadful ordered £100 worth of products 2 weeks ago chased and was told an error had occurred so they would send next day but one product had sold out so would replace, 5 days on and still haven’t received my order. Such a shame as I love the products but will never use them again.
Alexander Schulz
February 20, 2025
products returned - no money back
I returned the products but they do not refund my money. They said they would not have received money via paypal. I have opened s conflict on paypal. I think its kind of scam. What a mess
Dominic Pegg
January 24, 2025
Great products, awful customer care.
Got given some cologne for christmas(which I recommended, because I love it), and it has a faulty spray pump. Complained via email, no answer. Got my partner who purchased it for me to do the same, no answer. I went INTO THE STORE and they said they can't help me because of 'stock replacement issues' and that I'd have to contact customer service again or wait. Christmas was a month ago now and I still can't use my cologne... Also the fact they're not answering any of these trust pilot reviews shows how little they care. Customer retention is integral for any business and until that is recognised, I won't be purchasing again.
Anthony Lago
January 10, 2025
Petty Customer Service Agent
Placed an order and 6 days later, I inquired about the status of my order. Camille, replied and said some orders were randomly being delayed and that she would get my order out. She added that one of the items I have ordered a week prior was now sold out and she would be refunding me. I replied stating it was crappy that it took them 6 days to tell me something I ordered was sold out when it definitely wasn't sold out when I placed the order but because it took them 6 days to even begin processing my order, the candles were now sold out. Camille then decided to be petty and cancel my whole order.
Jonathan P
January 8, 2025
Good responsive customer experience
Ordered on Christmas Eve. By January 5 had still not received tracking information or any indication that it had been posted. However 2 days later received an email from Bhavani apologising for the delay and assured me that items had been posted next day delivery, also included a discount off future orders. Sure enough the parcel arrived next day. Impressive packaging and good customer service turned what could have been a negative experience into a positive one. Will now order again.
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