marks.com Reviews
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1.8 / 5
Average user rating
203
Total reviews
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marks.com Reviews
Read real experiences from customers of marks.com.
Brands may not incentivize or pay to hide reviews.
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Gurpreet SINGH Grewal
March 31, 2026
Nike company
Nike company
Moritz Stadler
March 31, 2026
The Website is a total scam
The Website is a total scam. Products have Bad quality and are delivered in unusable conditions (missing openings for buttons in trousers). Returning is a catastrophe - they offer you vouchers instead of just returning the item and then offer returning at own cost which needs to be delivered to Canada. Otherwise you are in Canada it costs you 50€. Total tarp and scam. I don’t an understand why the shop is not banned . Do not buy there.
Burt
March 22, 2026
Marks Online Ordering Systemic Problems
Marks online has a deep systemic problem with advertised availability of products, the manner in which they process orders, status of orders and especially the ability or lack there of to cancel any order after an hour of placing it. Having the company listing items as "available" when they are in fact not in stock, or the customer service reps have no idea of the products availability is bordering on fraudulence. Ordering an item on the information provided on their website as available, only to be told by the manager of customer service that they cannot guarantee they products availability, but will "source" it out going as far as having to order it in directly from the vendor who makes the product, is categorically gross misrepresentation of ordering a product online from a said company. When requesting the order be canceled in it's entirety, I was told that they can't do that, after an hour of placing the order. When pressed about canceling, the manager tells me that he will send an "escalation" email to the IT team to "request" a cancelation. But he can't guarantee that they will "grant" a cancelation. The items have not been shipped out as one is still yet to be located, but I was told that once the item is "shipped" it can't be canceled?..Which is it Marks??..you won't cancel it? or you can't cancel it?..Is packed the same as "shipped"??..A 5 year old would draw the conclusion that if the item has yet to be picked up, that it isn't "shipped".Take a gander at all of these 1 star reviews on TrustPilot, mine is not an isolated incident by far.The Consumer Protection Bureau of Canada as well as provincial Consumer Protection will be contacted regarding these practices.
Nikesh Ghimire
March 16, 2026
I bought a safety shoes today and the…
I bought a safety shoes today and the price displayed was 219.99 plus tax but in bill it is 239.99 plus tax. I realize it after i come my room.
Stella Chies
February 25, 2026
Slippers i had for 3 months only worn 2…
Slippers i had for 3 months only worn 2 months as I was in mexico and they are falling apart . I contacted customer service and they said sorry their refund policy is 14 to 30 days maybe thats for that it didn't fit or didn't like but if its falling apart you back your products you sell but they didn't care so I received nothing but having to throw them in garbage ! Poor customer service!
p
February 25, 2026
Hello Marks
Hello Marks, Its February in Canada. How come I cant order a pair of winter boots?
Serenest
February 18, 2026
thieves
They claim to deliver something they never delivered. They are launching an investigation which i'm sure they'll call me and say that they delivered it. There was a secure parcel box, which they did not put it in and they claimed to have left it at the front door. So i'm out with that over a hundred dollars for nothing. Plus they're wasting time with our running around to try to get the money back.
Kay
February 7, 2026
Staff left us to find footwear for…
Staff left us to find footwear for ourselves stating they had to “ go help a customer up front”. What were we? Wildlife? Two thumbs down on customer service.
Amanda Salonen
January 28, 2026
Don’t buy anything you need shipped‼️
Billed and product marked shipped Jan 15 “label created.” Product never actually shipped as of today January 28. Two emails to customer care-no response. Two phone calls-the first blamed UPS, second one told me they need to do an inquiry to find my product and conflicted with all info given on first call. Called UPS who said they have received no request for pick up and asked me for store location which Marks will not provide to me. January 28 refused to refund my money and need to do “An internal investigation first.” They expressed that their case management was “Backlogged because of Christmas (on January 28)” and the inquiry could take as much as a further 7-10 and then I would get a status email-not that I would get the product. Again these guys have had my money since the 15th and are refusing to give it back. Over a hundred dollars.
Paula Verlegh
January 20, 2026
Better quality or lower the price to $10.
I shop in store and staff are helpful and friendly. A month ago I bought the Shambhala lined leggings. Fit is good but the material is terrible. Pilling started with first wearing, and I didn't wear them every day. Now one cannot see the difference between the inner lining and the outside, that's how bad the pilling is. I expect better for the price, what a disappointment.
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