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This website is basically running a scam operation. The merchandise is low quality and arrives in terrible shape. I got pants with missing button holes. Returns are a nightmare. They try to push vouchers instead of actual refunds, and if you do return something you pay your own shipping. They want it sent back to Canada which costs a fortune. This whole thing is a rip-off and it's hard to understand why they're still operating. Save yourself and shop elsewhere.

They claim to have delivered something that never showed up at my place. Now they're doing some kind of investigation, but I'm sure they'll just tell me later it was delivered. There was a secure package box available but they didn't use it. They say they left it at my front door, but I'm down over a hundred bucks and getting nowhere. Spending my time going back and forth trying to get refunded for nothing.

The store staff has always been nice to me. About a month back I grabbed the Shambhala lined leggings. They fit great but the material quality is really disappointing. After wearing them just once, the fabric started pilling. Now you can barely tell the difference between the inside and outside because there's so much pilling. For the price, I'd expect way better than this.

Not really a critique of the store itself, but I grabbed some Levi's 505 jeans here and within three weeks the hem started falling apart on the pant legs. Levi's used to be a brand you could count on but their quality has really gone downhill, and they still charge like it's top tier. The company won't do anything about it under warranty. I'm done with that brand and will look elsewhere going forward.

Really happy with my puffer jacket purchase. It's kept me plenty warm through the season in the Toronto area. Shipping was fast too. My first order got unexpectedly cancelled due to a technical glitch affecting multiple people, which was frustrating. But the company handled it well by sending an email explaining what happened and giving customers a $10 coupon. Appreciate how they fixed that mistake.

Put in an order on November 29th and it still hasn't gone out. Similar issue to what another customer mentioned where the label got created but nothing happened. Can't find anyone in customer service to help. Been promised multiple times that someone would follow up with me via email, but nothing. I've sent two complaint emails over the past couple weeks and got zero response. This place is clearly mismanaged and heading toward closure like other struggling retailers. Don't expect to get help if something goes wrong.

Got a blazer delivered that still had an anti-theft tag attached to it. I left an honest review about what happened and their response was basically nothing. They sent some generic message saying they read it but appreciated me sharing anyway, hoping I'd write better reviews next time. Really? They didn't even acknowledge the actual problem. Shows they don't actually care about quality control.

Customer service at the location here is honestly disrespectful. Picked up work boots that cost nearly $200 and told the staff I needed a larger size to accommodate thick socks and orthotic insoles. They insisted what they sold me would work. It didn't. Returns and exchanges seem to be a hassle even when you have documentation to back you up.

The local store treats customers like they don't matter. I bought work boots for around $200 and explained I needed a bigger size to fit heavy socks and custom insoles. They sold me ones that were too small anyway. When it comes to returns and exchanges, even with proof, they don't care.

Tried to grab a pair of Skechers shoes from the location in Simcoe. Their website said they had my size available there, so I made the drive. When I got to the store, the staff member told me they don't even carry that style. No problem, I thought, I'll just order online and have it shipped there instead. Nope. At checkout it told me I'd have to pick it up in Brantford instead, which is like 40 kilometers away. Not driving that far for shoes they won't even send to the closer store. Found what I needed somewhere else since they clearly don't want the sale.

Spotted a Helly Tech jacket marked at $159 at the Mississauga location late afternoon on August 31st. Took it to checkout and the cashier rang it up as $300 with tax. I explained the price tag clearly showed $159, and a manager confirmed they wanted the higher price. Under consumer law I should have been able to buy it at the tagged price, but they refused the sale. This violates basic consumer rights.

I've got two experiences to share here. Going into the physical store is usually great. Love the product selection and the staff is friendly and helpful, so that's definitely a 4.5 for me. The issue comes when something goes wrong with an online order. I purchased something on April 28th and it got sent back to the warehouse because of an error on their end. Nobody bothered to call or email me about it. When I checked tracking, it said returned to sender. I called customer service and the automated system said it was on the way, which made no sense. When I finally got a real person, they said to wait for an email and reimbursement. I asked if they could just fix it and resend but got a no. Could I go to a physical store to get either the item or my money back? Another no. So I had to just wait. Here we are almost a month later and I haven't gotten an email or my reimbursement. Called again and was told the warehouse has 30 days from when they got the package back. That's unreasonable. I didn't see any of this explained on their site.

The 100 day boot return limit is unreasonable. Bought a pair late last winter and only wore them maybe five times. This winter I've worn them another five times and they're already coming apart. Since I'm definitely past a hundred days now, I can't return them even though they clearly have a major defect.

Your 100 day return policy on boots is way too strict. I picked up a pair near the end of last winter and wore them just a handful of times. Fast forward to this winter, same thing, only wore them about five times and they're already falling apart. Obviously I'm past the hundred days now so I'm stuck with broken boots.

Walked into the mall location and stood at the counter waiting. Two employees were having a chat and didn't bother stopping to help me for a couple minutes. When one finally acknowledged me, she just said 'not anymore' as I was leaving. Where did customer service go? If the store doesn't want my business, that's fine by me. Plenty of other places happy to take my money.