mauijim.com Reviews
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2.9 / 5
Average user rating
222
Total reviews
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mauijim.com Reviews
Read real experiences from customers of mauijim.com.
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Laut Noé
March 24, 2026
Top-notch customer service
Top-notch customer serviceMy glasses broke, but they repaired them for free – brilliant service – and sent them straight back to my home, without even asking for payment. Thanks guys, you’re the best! Service SAV au topUne paire de lunette cassée, ils me l'ont réparé sans frais au top, puis renvoyée directement à la maison, sans demande de facture. Merci les gars vous êtes au top !
DK
March 19, 2026
This review is for the Maui Jim repair…
This review is for the Maui Jim repair service. I recently paid $95.25 to replace the scratched lenses in my Ocean tortoise sunglasses. The repair service is not even close to what it used to be. I had used the repair service in the past and was pleased. However, this time there was little to no communication, the glasses were returned to me without a plastic covering and no cleaning cloth, and they were loose and stretched out. All of this for $95.25. I will think twice before sending my sunglasses to Maui Jim repairs again.
kris speed
March 7, 2026
I recently sent my sunglasses in for…
I recently sent my sunglasses in for repair, but unfortunately, the package was lost by FedEx. I was worried I'd be out of luck, but Maui Jim’s customer service was incredible. They took full responsibility for the situation and immediately made me a brand-new pair of sunglasses. It’s rare to find a company that stands behind their customers like this. Highly recommended!
Anthony Timmons
February 4, 2026
Excellent customer service at Maui Jim
I had a minor problem with the coating on one of the lenses on my sunglasses, which were 18 months old. The sunglasses were a birthday gift, so I didn’t have a receipt and couldn’t prove date of purchase. They staff at Maui Jim were excellent . They dealt with my issue in a sympathetic, fair and professional manner. I would like to give individual mentions to Katherine Elliot and Tony Barron you are both a credit to the company.
Lindsey
February 4, 2026
Excellent after care service
Excellent after care service! I had a pair of sunglasss that I had damaged the lens. They were discontinued but they still have replacement lenses. Sent them off and they were back returned to me like new within a week. Fantastic communication, paid the price they had quoted. Really impressed. Thankyou guys I can now wear my favourite sunglasses again!
yvette berish
February 1, 2026
Polarized lenses started delaminating…
Polarized lenses started delaminating and they do not offer a warranty after 1 year. The replacement cost for the lenses would be $100 for the pair I feel they shoukd stand bend there product better.
Arthur Nicholas
January 13, 2026
When I called Maui Jim for service on…
When I called Maui Jim for service on how to send in a frame for new prescription lenses I was "axed" to take them to an authorized dealer to get a prescription and have them sent in for "Maui Jim Rx Lenses". When I handed them my glasses at a Maui Jim authorized dealer after their eye exam and prescription, the Lens Crafter sales agent said that they could not send them in because they did not carry my "Maui Jim Style of glasses. What difference does that make? So I called the Low I.Q. people at Maui Jim and told them the the story and they told me to find another Maui Jim Dealer that would do that for me. The low I.Q. people at the Peoria, Illinois MJ Headquartes think that this is good customer service. I don't think so. Does the parent company of Maui Jim know that these low I.Q. people in Peoria, IL are destroying the Maui Jim name that I have been purchasing from since 2003? What kind of ignorant rules and policies are these low I.Q. people in Peoria imposing on their dealers?
Revisiting customer
December 22, 2025
I don’t often write reviews but in this…
I don’t often write reviews but in this instance it is justified.Firstly I have been very impressed with the product and having owned various Oakleys for many a year I find my Kauai channel sunglasses far superior.Having had them approx 2.5 years the nose bridge rubber became detached.I reached out to Maui Jim uk repair centre and had a very quick response detailing what I needed to do.My glasses were boxed up and sent off - and were delivered back to me within 4 days.They look as good as new.No charge.Thankyou Maui Jim for outstanding customer service.No question which brand I will be recommending in the future.
Ross Kirtley
December 22, 2025
AWFUL
AWFUL! $700 for prescription lens that less than a year later lens finish is rubbing off. Customer service was RUDE and basically said they "DO NOT CARE". I have 10 yo OAKLEY lens that have been dragged, dropped, kicked and run over than look better than these. DO NOT BUY MAUI JIM!!!!!!!
Niki C
December 6, 2025
Don’t buy from Maui Jim
I bought a pair of Alika sunglasses, and Maui Jim sent me a scratched pair of sunglasses. Returned it to get an exchange and the second and third pairs were still scratched. I did return and asked for my money back. Still haven’t received the money and when I called Maui Jim, customer service said that they have not evaluated the sunglasses yet. The worst experience ever! Don’t buy from them!
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