maxtool.com Reviews
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2.7 / 5
Average user rating
1103
Total reviews
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maxtool.com Reviews
Read real experiences from customers of maxtool.com.
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Anthony Sunta
January 23, 2026
Order marked delivered but never received, delivery photo did not match, support stopped responding
Posting this review to document a genuine order issue and how it was handled. My brother placed and paid for the order, and I have been helping him manage the follow up and documentation.Order details:Order number: MXT1155096Order total: $595.99Delivery address: Lawrence, Indiana (ZIP 46235)What happened:UPS tracking updated to “Delivered, Front Door” on December 22, 2025 (2:53 PM) and showed Indianapolis, Indiana. The package was not received at the delivery address in Lawrence. The proof of delivery photo shown by UPS does not match the residence it was supposed to be delivered to. We checked the property and immediate area and the package was not present.What we did:We contacted MaxTool the same day the delivery scan posted to report non delivery and to explain that the proof of delivery photo did not match the residence. We requested a basic resolution: either a replacement shipment with signature required or a full refund.Response from MaxTool:We received one response and then communication stopped. Multiple follow ups from both my brother and me went unanswered. As of today, there has been no refund, no replacement shipment, and no documentation provided that shows delivery to the actual address.Why this matters:I am not reviewing the product itself, because it was never received. I am reviewing the fulfillment and customer service process when a package is marked delivered but the recipient does not receive it and the delivery photo does not match.What MaxTool could do to fix this:Provide a refund promptly when the customer provides a credible non receipt claim and the delivery photo does not match the address.If you believe the package was delivered correctly, provide clear documentation that supports that conclusion (not just a generic “delivered” status).Respond to customers consistently instead of going silent after one message.Offer a reshipment option with signature required for higher value orders.I hope this helps other customers make an informed decision and encourages MaxTool to handle non delivery cases in a more responsive and transparent way.
Pezhman Berenji
June 4, 2025
Title (optional):
Title (optional):Received wrong item, no accountability from MaxTool.Review:I ordered a 3400 PSI pressure washer pump from MaxTool (Order #MXT1146472), but they sent me a completely different model rated at 3600–3700 PSI, which is incompatible with my equipment.I immediately contacted their support, provided photos comparing the delivered item with what I ordered, but they claimed I received the correct product — despite clear differences in both PSI rating and appearance.To make things worse, they refused to cover the return shipping, even though the mistake was on their end. I was left with an unusable product and wasted time. I had to escalate the issue to my credit card company and open a dispute.Very disappointed with their customer service and unwillingness to take responsibility.I strongly recommend others to be cautious when ordering from MaxTool.
Kenny
September 19, 2023
Good and ugly
I purchased 2 of Maxtool 18v "special offer" deals. A jig saw and orbital sander and each came with free 18v battery as part of their "special offer". I was going to purchase a couple of more "special offer"s but when I clicked on the item there was NOTHING SPECIAL. Same price as other online retailers and no free battery. I emailed them and got reply this is a website problem and they removed the "special offer" status from the tools I am interested in. He gave me a code "to save a few bucks". I just noticed there are other false claims for "special offer" on many more tools even after I informed them. Free bare tool: grease gun. If they didn't include the free bare tool grease gun you would receive nothing for $249
Austin Ali
July 19, 2023
Max Tool Bad terms
MaxTool If you are not responsible and accept returns, do not deceive customers ... Max Tool & netsuite
Kent Wiggins
December 16, 2022
Great GrandpawI am trying to order a fuel filler cap…
I am trying to order a fuel filler cap & I cannot find the part 14306 for my duro max generator. I gave 3 stars because I dont know if they are good or bad.
Mike
September 16, 2022
Quality products at excellent prices
This was the first time I ordered from Maxtool. I bought 3 different sizes of Dewalt mobile storage units. Shopping the website was easy, along with the order process. The shipping of the items came in a very timely manner. I felt the price I paid was for the Dewalt storage units was very reasonable. I would definitely recommend Maxtool to other people.
ROBERT GARRETT-MOORE
September 13, 2022
Received my Duromax Generator right on…
Received my Duromax Generator right on time.
George Hindley
September 13, 2022
Solid M18 retailer
Got everything as stated, and very nice M18 6AH battery for free with tool purchase.
Jerry Bergner
September 13, 2022
Excellent customer service
I bought a replacement blade for my lawnmower.... It got lost by the carrier on attempt 1. Maxtool reshipped and it was lost by the carrier on attempt 2. They sent it again, this time via UPS and it made it to my door safely! The customer service folks were kind, easy to work with, quick to respond and did their best to make it work. Thanks!
Harold Watkins
August 11, 2022
A TRUST WORTHY COMPANY THEY DID GOOD BY…
A TRUST WORTHY COMPANY THEY DID GOOD BY ME
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