meritbeauty.com Reviews
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2.1 / 5
Average user rating
74
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for meritbeauty.com.
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meritbeauty.com Reviews
Read real experiences from customers of meritbeauty.com.
Brands may not incentivize or pay to hide reviews.
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Helen Tween
December 30, 2025
Excellent customer service! Beautiful products!
Having read bad reviews after I’d ordered I had to feedback my absolute delight with the excellent customer service I received and the lovely beautiful products.I ordered on Boxing Day and received the products today! ( 30/12) The winter set is so lovely with beautiful shades, I already had a merit eyeshadow so knew it was good quality.The free makeup bag is really nice too.Excellent customer service, excellent products, I recommend!
KP
December 23, 2025
TERRIBLE customer service
Emailed them before an order was even produced to cancel- they said couldn’t cancel order but could “return to sender via USPS” upon receiving. USPS says you cannot; have waited well over a week with no communication from Merit despite multiple attempts at contact. AND the makeup is over priced and orange tinted. Terrible company
Virginia Cosgrove
December 23, 2025
Order never arrived and can’t get a…
Order never arrived and can’t get a reply
Daniel Matthews
December 21, 2025
Absolutely awful service
Absolutely awful service. Had not realised the date and being they are american my items wont arrive in time for christmas as a gift. No more than two minutes after buying I emailed as per their website to cancel my order. They then told mw I cannot cancel what so ever due to their ‘expected processing times’. Now i run an ecomm brand and know this to be an absolute lie. They are now ignoring me so i will be proceeding with a chargeback claim. Useless customer service. Useless company!!
Zee
December 19, 2025
Never Received and No Response
My daughter ordered a product that I typically purchase from Sephora, but this time she wanted to surprise me with the free holiday gifts offered. The order shows as delivered, yet we never received it. It has now been a week since we contacted customer service through their only option—email—and we have not received any response. My 16-year-old daughter is genuinely upset, as she was trying to buy me a holiday gift. Due to this experience, I will no longer be purchasing my eyebrow gel or any product from this company.
Harriet Hill
December 18, 2025
Shocking customer service.
I ordered from Merit on the 29/11 and have still not received my order. I contacted the courier EVRI and they have lost my parcel! I have been emailing Merit for the past week asking for their help but I am just being ignored. I am so disappointed - I have been really impressed in the past but unfortunately Merit have let their standards slip. I appreciate it is a busy time of the year however I would expect better customer service. Perhaps if you cannot cope with the volume of your orders/customer enquiries you should make some changes?!? I wish I had not ordered from you, this was a Christmas present and now it is too late for me to re-purchase.
Danielle
December 18, 2025
Order still not received
Placed an expensive order over a month ago now and still not received it. There is only an email address for customer services so you’re at the mercy of whether they decide to email back. I’ve emailed twice now with no reply and no indication of whether I will receive what I ordered. It was also a Christmas gift so I need to spend out on something else now. I trusted them because of their partnerships with some influencers I follow, but please steer clear.
Latifa
December 17, 2025
Incomplete order
I have waited more than 2 weeks for my order to arrive, contacted customer service about this and got no response. I finally received my order and now it is unfortunately incomplete: i ordered two flush balms and only received one. So I have waited more than 2 weeks for an incomplete order. Very poor service, I want my money back and will never order here again.
Philippa Cheesman
December 11, 2025
Order still hasn’t been dispatched
Ordered 11 days ago and have had no update on my order, it hasn’t been dispatched yet. Emailed customer services and had no reply. First time I’ve ordered from them, really bad experience.
Jen W
December 10, 2025
Placed an order 10 days ago and still…
Placed an order 10 days ago and still not received. I understand they might be busy due to Black Friday but they haven’t even bothered to send an email to say this. I emailed them 3 days ago to ask where my delivery was and still no response. I have purchased from merit before and love their products but this has made me think twice about any further orders.
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