michaelkors.com Reviews
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1.4 / 5
Average user rating
1870
Total reviews
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michaelkors.com Reviews
Read real experiences from customers of michaelkors.com.
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Christine philpott
February 1, 2026
Outstanding customer service
Just received 5star customer service from Jessica at Michael Kors outlet York rang Jessica checked stock sent an image to make sure it was the correct item and arranged delivery super quick super polite super efficient thank you Jessica
Sheena White
January 15, 2026
Wish I had read these reviews before I had ordered and paid for blouse - which still had not been delivered or any confirmation on delivery sent. I bought the article from Michael Kors.uk so presumed
Ordered item 09/01/26 and delivery was indicated today however no text or email confirming
Cheryl Clark
January 12, 2026
Never Again
Never Again. Scammed
Laura Hall
January 10, 2026
DO NOT ORDER FROM HERE
I ordered 3 purses December 26th and never received them and customer service wont do anything but keep saying its in transit Do not order from here its a joke don't waste your money
TamiiWekwaC
January 10, 2026
Rip off
RIP off, I bought a bag for 150 pounds a few days ago ago and have seen the same bag today on the website for 135. This is unacceptable and unfair. I am not happy.
Marjina Uk
January 9, 2026
I wish i can give 0 rating i choose…
I wish i can give 0 rating i choose expressed delivery and paid extra for it but order is in belgium still it should be delivered hours ago now they said that is not in our policy, edit - I received an email and laughing that their team even dont know what they are writing Dear Marjina, Thank you for contacting Michael Kors Customer Service. We understand your frustration regarding the delivery of your order and would like to provide a clear explanation. When express shipping is selected, the delivery timeframe is calculated in business days (Monday to Friday, until 3:00 PM) and does not include public holidays. This information is also available in our shipping policy. In your case, the order was placed on Saturday, 01/08/2026, a non-business day, so processing began on Friday, 01/09/2026. For this reason, the delivery will take place within the upcoming business days. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.With kind regards,LeslyeMICHAEL KORSCustomer ServiceI was never know weeks of the months are in descending order lolz
Albatros
January 8, 2026
RUN, RUN, RUN AWAY!!!
I'm writing this review while fighting for a refund on my order. I paid $30 extra to get delivered the next day, and 3 days later still didn't get anything.Customer support will keep giving you the same robotic replies over an over with no resolution.If you want extra stress, you're welcome to make your oder.
Pat H
January 6, 2026
Rude and unhelpful cs representatives
I ordered a necklace for my daughter's 16th birthday and it was never delivered. I called customer service 4 times, I asked the first rep (Alex) to speak to supervisor I was told that there wasn't one working. Alex became rude when asked for his last name he told me that he didn't have one. The 2nd rep was a young lady I didn't get her name but when asked for a supervisor I was transferred but no one ever answered the call. The 3rd time I called and spoke to another young man and he was even more rude then the first guy even started laughing when I explained that the necklace was a birthday gift and I need it in 2 days, so I ended the call. The 4th guy Edwin was nicer I explained the situation and he tried to help he advised me of my options (send another one or refund) I asked if the necklace could be overnight being that I need it within 2 days. He said yes but when he tried to reorder it the previous RUDE rep had submitted a refund without authorization. I have "NEVER" in my life been treated so horribly with disrespect and rudeness. And I will "NEVER" order anything else from Michael Kors.
Health Beauty
January 5, 2026
DISGUSTING WORST SERVICE!
DISGUSTING WORST SERVICE!Save your time and money cos the quality is worse than high street. I bought an item that cost me £10 from new look and believe me when I say it’s MUCH BETTER QUALITY THAN MKTheir chat is horrible you get round and round in circles on chat bot Never again never 👎🏼
Felicity Davies
January 5, 2026
Very difficult to return online items
Very difficult to return items bought a few fees ago. Online return portal failed and so far after several attempts to get help, have not received any. Incredibly poor for a high street brand.
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