michaeltoddbeauty.com Reviews
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4.5 / 5
Average user rating
719
Total reviews
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michaeltoddbeauty.com Reviews
Read real experiences from customers of michaeltoddbeauty.com.
Brands may not incentivize or pay to hide reviews.
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Lisa B
February 17, 2026
Customer service responds in a quick…
Customer service responds in a quick turn around time, which is impressive for an online reach only.
Diana McCarson
February 16, 2026
I purchased my Sonicsmooth Pro + device…
I purchased my Sonicsmooth Pro + device and it stopped charging. I reached out to Customer Care at Michael Todd Beauty and they responded quickly with options to resolve the issue including honoring their warranty. It is often difficult to receive responses from Customer Care these days so it is significant that I received a quick response. The fact that they stand behind their products is also huge. I am happy with the device so was really upset when it stopped charging. I am so glad I will have this resolved at no cost and be able to continue using this great item!
Lateasha Ballard
February 10, 2026
Best cleansing brush and excellent customer service
I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!
Charmaine Marlow
February 8, 2026
My device stopped working after a…
My device stopped working after a couple of months. I was advised that in order to receive a replacement without incurring the freight expense of returning the item, I needed to leave a review here.
Ma Erissa Colmenares
February 2, 2026
After sales customer service is phenomenal
This is the best customer service I have ever experienced in my online purchases. Their response is prompt and right away they offered a kind and generous resolution to my concerns. The after sales service is phenomenal. I feel safe and secure with this company and I will continue to buy their products.
Lana
February 2, 2026
I'm so happy with this Michael Todd…
I'm so happy with this Michael Todd Beauty device. i've using the same dermaplane device for 5 yrs and it always breaks, but, I just buy a new one because it's cheap.With my new Sonicsmooth Pro+ I won't be wasting money and the product is 100 times more effective. This is the smoothest my facial skin has ever been. It has 3 speeds and easy to change blades. This is definitely a great investment.
Amy Joseph Shelton
February 1, 2026
Sonicsmooth Pro+ Customer Service gets an A+
I love my Sonicsmooth Pro+, but it quit working after charging it for the third time. Green light would come on, but the head would not light up or vibrate. I reached out to Michael Todd Beauty on late Friday morning and they actually got back to me the following Saturday morning. I was really impressed that they got back to me so quickly and on the weekend.Their Customer Service responding in record time and it truly impressed me!! Thank you Customer Service for your fast response time and willingness to take care of my situation. I look forward to receiving my replacement soon so I can continue to take care of my skin.
Breanna Bailey
January 29, 2026
I’ve been a lover of Michael Todd sonic…
I’ve been a lover of Michael Todd sonic clear for years now. I love the option to have a sensitive brush head for my needs. I purchased a second device last year in March and recently had issues with the battery life. The customer service reached out to me promptly to help me with replacing my device through my warranty. They were very helpful.
SJN Norris
January 29, 2026
Chore to charge , then Just stops working after 5-6 times
Several years back I caught a Mother’s Day special ( should have known) 2022? Around there it was a 2 for one or similar I bought like 4 different tools, at first very nice I especially liked the foot exfoliation one. I also had a face shaver; my daughter said hers didn’t work , she didn’t open for a while with a move. Mine charging was a chore, after 5-6 times just stopped period. Don’t know if charger cords or weak motors , very disappointing!
Carefree B&C
January 29, 2026
Took the money - did not get the product
Yikes. Customer service gave me the impression that they have MANY complaints. They jumped to conclusions and were passive aggressive from the get-go.It appears they do not need repeat business so it is a toss of the coin.In my case, I did not receive the product. I notified them. They took no responsibility. They kept my money.
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