minerva.com Reviews
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3.0 / 5
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1084
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minerva.com Reviews
Read real experiences from customers of minerva.com.
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Katie Bradley
April 2, 2026
Worst Customer Service
As a very loyal long term customer who has spent thousands at Minerva, attended in person events and been a craft club member, and someone that has regularly and consistently recommended Minerva to my followers and sewing pattern customers, I have really tried to put off leaving this review.But the customer service, and service in general at Minerva over the last 12 months has been the worst I've ever experienced. It's become an ongoing joke in my household, 'oh another email from Minerva, whats the issue this time'. And there is nearly always an issue. Either they don't actually have the fabric you've ordered, it's due to come in a months time even though it said in stock. Or it's available but only in small scraps. Or they send completely the wrong colour and then upon sending photos of the mistake, say they can't see the problem (I ordered beige and they sent purple).The sheer number of issues is horrendous but the customer service makes it so much worse. There is rarely, if ever, an apology and they never go out of their way to make sure the customer isn't inconvenienced for their mistakes.I can see from the reviews and from online forums that I'm not the only one that's absolutely fed up of Minerva. Please fix this issue before you lose all your customers. I want to shop at Minerva but you're making it really unpleasant to do so.
Sandy Wilson
March 23, 2026
Recieved wrong fabric.Won't refund postage!
I'm a qualified dressmaker of over 30 years so know my fabric! I purchased a 'heavy suiting fabric' @ 200gsm but received a budget fabric @ 75gsm. Upon returning as 'incorrect item sent', they only refunded me for the fabric, not the postage which was £3.99, which is far too much for a small package which fits in the letter box! These companies get postage subsidised too! When i rang to ask why I was not refunded the postage, I was told 'they were still investigating'. So why not wait until you've investigated? Then do the refund? They obviously had no intention of refunding the postage. They rang back saying the correct fabric was sent, but I received the cheap budget fabric I've now opened a dispute with my bank. They've lost my custom! I hope it waa worth £3.99!
Elaine Rollason
March 21, 2026
Superb guide
Being a self taught sewist of only 2 years this guide has been totally invaluable! I'm learning so much as I add the fabric swatches and its something I can keep coming back to for guidance . It marries up with the fabric masterclasses on YouTube as well so everything you need to know is right here. Fantastic!
LizS
March 6, 2026
Superb customer service
Minerva's customer service is superb. This week they delivered to me a piece of fabric I needed to work on the following day. Within two hours of ordering I received the "despatched" email, and the fabric arrived the following morning. Last year for World Book Day I bought a length of fabric from Minerva to make my granddaughter a Milly Molly Mandy dress - pink and white stripes. This year she decided she wanted to be MMM again - but she has grown taller over the past year, so I needed more fabric - fast! I ordered on Monday and within two hours the fabric was despatched and I received it the following morning. Today, instead of her school uniform, my five-year-old granddaughter is wearing the Milly Molly Mandy dress again. Thanks, Minerva staff!
Emily
March 2, 2026
Very poor service
In reply: the staff via email were very polite however I think it’s the company policy not to expedite shipping when they make a mistake. My order has now been shipped after 11 days but only on a second class postageVery poor service from this company, failed to let me know the fabric I had ordered was out of stock until I had received the other part of my order. The company then proceeding on the phone to tell me the exact date when it was coming back in stock and when it does they wouldn’t expedite my shipping despite it being their fault. The lady on the phone was also extremely rude and had no intention of helping me. I only wish I had read the reviews sooner
SJH
February 23, 2026
Delayed orders
I’ve been a Minerva customer for many years and a Craft Club member, but my last two orders have experienced significant delays — neither of which involved POD fabric — and I wasn’t informed of any issues. Looking at other recent reviews, it seems this may be an ongoing problem.Unfortunately, I won’t be renewing my Craft Club membership, and I’ll be reconsidering future orders.
Carol Wake
February 21, 2026
Minerva Fabric Guide.
My husband bought me the Minerva Fabric Guide as a birthday present and I am over the moon! It's a comprehensive guide to a whole range of fabrics that I didn't even realise I knew nothing about! It tells you what fabrics are best for what sort of projects, a breakdown of how each fabric behaves and you also get a sample of each one. Each fabric has its own alphabetical feature page giving you an insight into each one. I actually glued each sample onto it's corresponding feature page. Be warned, if you want to remove them to test washing etc use PVA not super glue! I'm really grateful to Minerva for creating this guide, and it's going to save me a fortune in samples! Obviously, it doesn't have every fabric in it, there are literally thousands available, but it has already paid for itself in it's usefulness.
Celia
February 19, 2026
Completely misleading samples and…
Completely misleading samples and dismissive customer serviceI ordered a fabric sample from Minerva expecting to receive the fabric shown in the product listing. What arrived was completely different in appearance. Not a slight variation. A totally different sample.When I contacted customer service, I was told that samples are only intended to show the feel of the fabric, not what it actually looks like. That explanation makes no sense. For anyone sewing or dressmaking, the visual element of fabric is fundamental. Colour, print and texture all matter when making a decision.I paid for this sample, had to enter full card and personal details because there’s no quick checkout option like Apple Pay or PayPal, then received something unrelated to what I ordered. It was time-consuming and wasteful.The most disappointing part was the response. There was no apology, no acknowledgement that the listing was misleading, just a very blasé tone and a passive “thanks for understanding.”It also feels environmentally irresponsible to send out samples that don’t match what customers are actually considering buying.I won’t be using Minerva again. My mum has worked in tailoring and dressmaking for over 50 years and warned me about them. I wish I’d listened.EDIT FOLLOWING MINERVA’S RESPONSE: if I’m ordering a paint sample, I order it in the colour I want. I don’t just order it in any colour to ‘get a feel for what paint is like’! Dressmaking is exactly the same. We are not just looking at fabric feel, quality and weight, we want to see what the pattern will look like. It’s frankly absurd that you would send out a sample that does not show the colour and pattern - especially given the cost per metre. This is an absurd idea and I can see from the reviews that you’re getting that the launch of this idea has not been at all successful.
CK
February 16, 2026
I have been using Minerva for the past…
I have been using Minerva for the past four years, but over the last six months the customer service has declined significantly. Fabrics that are advertised with a 1–3 day handling time are now taking weeks to be dispatched.I recently spoke with Gemma in the office in an attempt to resolve an order that was already a week late. Unfortunately, instead of receiving assistance, I was told I would need to pay additional fees to receive my fabric. This felt extremely unprofessional and disappointing.Over the years, I have spent thousands with Minerva. However, their service appears to have changed, and they are now delaying full orders for weeks if an item is out of stock. This approach, combined with the recent customer service experience, has left me very dissatisfied.While Minerva offers a great range of fabrics, delivery times are unreliable, and resolving issues is difficult unless you are willing to pay extra fees. Based on my recent experiences, I will be looking elsewhere for supplies in the future.
Louise Stewart
February 4, 2026
Extremely poor
It is extremely rare for me to leave a negative review but I am so disappointed with my experience of Minerva. I placed an order on 19th January for 3 different fabrics & 5 Gutermann threads. It was to be sent via Royal Mail 48 Hour service. I received an email on 22nd January informing me that one of the fabrics is out of stock and is not due back in stock till "around March" and it would be sent when it arrives. There was no indication on the website or at point of ordering that this fabric was out of stock or that there would be a delay in receiving it.Two of the fabrics were despatched in separate parcels on 23rd Jan. On one of the despatch emails, it stated that the other, out of stock, fabric would be "due back in stock approximately 28th January 2026". I thought, great, it won't be as long a wait as their original email claiming it would be "around March".On 4th Feb I had received no further communication and had never been informed about delivery of the Gutermann thread.I emailed sales@minerva explaining the situation, and to ask why I had not received the Gutermann threads - they were to be sent via Royal Mail 48 hour service but it had been two weeks. I asked if they had been despatched and when I should expect to receive delivery. I explained the delay had negatively impacted my business.I received a reply from Ryan, Sales Office Manager, who said: "we are still awaiting the final on demand fabric coming into us. This should hopefully be landing any day now. With our on demand products we do advise the rest of the order will not be sent until all items have been received into us and we do advise to split these orders to avoid any delays."1. Ryan did not apologise in any way2. Ryan placed the blame on me, the customer, by saying "we do advise the rest of the order will not be sent until all items have been received into us and we do advise to split these orders to avoid any delays." I was never, at any point, informed that the out of stock fabric would delay the rest of my order - or given the choice to split the order.I replied to ask why the Gutermann threads had not been sent out with either of the other two fabrics on the same order, which had already been sent - separately. I noted that I had not received an apology. I asked for the remaining items to be cancelled and refunded. I asked for them to confirm the refund amount and date by which I should expect to receive the refund.Ryan replied to confirm the cancellation and refund and noted that refunds can take up to 10 days to be processed, followed by: "I apologise for us not being able to get the items to you within the time frame you were working to on this occasion."1. They did not answer my question, to confirm the refund amount2. Their "apology" made me, the customer, feel like I was in the wrong - by being unrealistic in expecting to receive an item (which appeared to be in stock) within the delivery timeframe originally promised by them when I made the purchase. I order fabric and thread from many different companies and - from other companies - I have always received my order as expected, within the expected timeframe. I have placed a few orders with Minerva now and they never arrive as quickly as they should, or as quickly as from other companies, but my experience this time was particularly disappointing. I will not be ordering from Minerva again.
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