moodylenses.com Reviews
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Join 235+ users reviewing moodylenses. Read verified ratings and real customer experiences on moodylenses.com before you order.
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3.9 / 5
Average user rating
235
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for moodylenses.com.
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moodylenses.com Reviews
Read real experiences from customers of moodylenses.com.
Brands may not incentivize or pay to hide reviews.
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PRINCESS OMOPARIOLA
February 18, 2026
terrible customer service
I’ve been a returning customer to moodylenses for years even getting my friends to order due to how much i love it but this time around my experience has been terrible. i placed my order on january 26th and my order has been shipped out since january 27th. on february 4th my lenses reached a parcel sorting place in the uk and since then ive been give no update since then(today is february 18th) the tracking hasn’t moved at all. i’ve sent emails and even tried to message them through their whatsapp service and ive gotten no response. i’m honestly devastated about how bad the service is now and i just want my lenses but i fear ill never get them or my money back (over $100)
maddy
February 17, 2026
Comfortable lenses I’ve work for 8+…
Comfortable lenses I’ve work for 8+ hour days. The new color lock series doesn’t shift around in my eyes like other lenses do.
xe
February 10, 2026
The customer service and delivery is…
The customer service and delivery is very bad it has been many days since iakw the order and they didnt send any tracking number but send me an email saying the product i chose is out of stock and i ask for more questions there are no response no update no reply so please reply me
Hemi
February 10, 2026
Scammers
Scammers! I have had good experiences with moody in the past. However this latest time I put in an order, the money was taken out of my account, and nothing has been confirmed, no tracking number or anything. I have tried emailing and using the whatsapp, but have not had a response for over a month - pathetic customer service. Won't buy from them again - scam!
livia fuentes
February 9, 2026
Ordered two lenses, received none.
Ordered two lenses, received none.This is the second time I’ve had problems with an order from this company. The first order arrived, the second order had a missing lens, and now my most recent order arrived with none of the lenses at all. I only received the contact lens solutions and a cleaner.Each lens cost $48, and I genuinely needed them, so this has been extremely disappointing and frustrating. Due to these repeated issues, I won’t be ordering again. I’m still waiting for a refund for the lenses I never received.
shidah kiwoo
February 8, 2026
Horrible service
This is my 2nd time buying from them. What a horrible experience. They make the mistake & I had to bear the cost, I bought a contact lens then after a few days no update so I ask abt them the details, because they didn't even bother to inform me or even update. They reply so slow, saying it was sold out but i had already ordered it. They ask to choose another one. They reply so slow!!!! after all the shit they made they still made it a standard delivery. I order 11 days ago then still ask me to wait another 12 more days. What the hell? If I want it that late I won't order it. I want to wear it for an event. What a terrible place to shop
lily phannavong
February 5, 2026
Easy to pick products and go through…
Easy to pick products and go through checkout. Received a tracking link, so I feel at ease with where exactly my package is
Jessica Nguyen
February 5, 2026
Swift
Swift, prompt and helpful CS experience
Michelle
February 3, 2026
I ordered the jade green lenses and…
I ordered the jade green lenses and only received one side, how do you mess up that bad
Anny S
February 3, 2026
No updates on order
I placed my order on 1/19, received an email that confirmed my order the next day, but have not received any further updates regarding my order. I see the money has been taken out of my account, and I reached out to support via email to see if my order has been processed and/or shipped. I have not received a reply. It's now 2/2. I understand the shipping may take long, all I'm asking for is some sort of update on my order.
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