moosejaw.com Reviews
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2.1 / 5
Average user rating
196
Total reviews
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moosejaw.com Reviews
Read real experiences from customers of moosejaw.com.
Brands may not incentivize or pay to hide reviews.
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David Wiens
June 16, 2024
Can't cancel order but customer service is really good.
initially I was miffed because I ordered the wrong item and there was no way to cancel even within the 1st half hour. That being said, I have had a couple of conversations with customer service and been impressed. Not only do you get to talk with a real human but they take their time with you to try to find solutions. I appreciate that.
JGaston
June 11, 2024
Shipping Department
I will congratulate MooseJaw for their competitive pricing however, who is running their shipping department? Nothing like getting four different notifications for four different packages at the same time from the same location. How in the world is this cost effective?!?
Ib Kha
April 8, 2024
Very satisfied!
I received items on time. There are some good deals. Had no issues.
Hannah
March 16, 2024
RIP Moosejaw. It's D*ck's Sporting Goods now.
I've been purchasing from Moosejaw by preference for years and they were great. Everything changed when they were absorbed by $#*!'s Sporting Goods. Now they can't even validate my Alaskan address (although I receive other mail just fine) and I have a decent amount of Moosejaw store credit that feels all but worthless. Goodbye lifetime returns. Goodbye free shipping to Alaska. Goodbye military, first responder, student, and teacher discounts. I guess I'll just shop at REI and Sportsman's Warehouse where I can still benefit from most of the perks Moosejaw once offered.
Kathryn Church
March 5, 2024
Do NOT buy from Moosejaw or Dick's
Moosejaw sold to Dick's Sporting Goods and now under new ownership is not honoring their prior policies. They told me they would issue a credit - they did not. They did not refund. So, they have my return AND my money. Shame on them.
Julie
March 4, 2024
Total scam
Total scam. Made a purchase in January and explicitly asked if it was returnable and was assured that it was. I have spent countless hours attempting to get a refund for a very pricy purchase. I have received nothing but a COMPLETE RUN-AROUND from the store and customer service. This company LACKS INTEGRITY.
BK
February 8, 2024
DO NOT SHOP HERE
Buyer beware - I will never purchase anything from Moosejaw (or Dick's) EVER again. I purchased two items from Moosejaw at the end of January, the items did not fit so I returned them the day after they arrived. After receiving my return, Moosejaw refused to refund me to my original method of payment (as had been described in their return policy) and instead issued me store credit without asking if this was acceptable. I escalated this issue to a supervisor at Moosejaw and was told that, while he agreed this was wrong for the company to do, there was nothing he could do for me. FYI - I was told many other customers were complaining about this as well and were in the same boat as me. Do not shop here! I will be telling all of my friends and family the same. Disgusting business practices.
Jon Huntley
February 6, 2024
Don't buy from!
Don't buy from!! They changed there return policy after i purchased the item and would only give store credit. Bad company practices!!
Brook
February 6, 2024
PSA!
PSA; I am boycotting Moosejaw. They sell, not true to size clothing. Force you to pay out of pocket for the return. And then lie and steal your $. I called and followed explicit instructions for a return/exchange. Instead they gave me my $ back in the form of a store credit so I am focrced to do nothing other than reciece more garbage from them. No matter my demands or escalation, they put a new policy in place February 1st to screw the customer over and protect their own profit/gain. I’m disgusted with big companies.
Skye
February 1, 2024
awful new policies
I've had good experiences shopping at Moosejaw in the past, but whatever recent transition they went through after being bought by Dick's Sporting Goods has ruined the company. I bought an item from them a few weeks ago that I decided to return, and in the meantime their entire online system changed. All of my old account activity (saved info, past purchases, etc) was deleted, and they're saying that because of this, they can't give me a refund for the completely new, unusued item I returned. They will only offer a store credit, which is ridiculous, and I have absolutely no desire to shop at such a scammy company.
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