morphe.com Reviews
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Join 37+ users reviewing Morphe Brushes. Read verified ratings and real customer experiences on morphe.com before you order.
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1.8 / 5
Average user rating
37
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for morphe.com.
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morphe.com Reviews
Read real experiences from customers of morphe.com.
Brands may not incentivize or pay to hide reviews.
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Kirsten Li
March 5, 2026
I ordered a small makeup set and waited…
I ordered a small makeup set and waited almost a month with no tracking updates. I emailed multiple times and got no meaningful replies; eventually I received a refund and bought the items elsewhere. Disappointed by the lack of communication and the delay.
Queeg500
December 19, 2025
Terrible shipping and communication
Paid for next day delivery for an Xmas present. 3 days later no info. No replies for support leave me having to chase around shops last minute and out of pocket.
Liz Dickinson
November 28, 2025
Ordered 2 sets of brushes and only one…
Ordered 2 sets of brushes and only one in parcel delivered. Now have to battle for missing product to be delivered!
Jacee
May 30, 2025
Lots has gone wrong with my order from…
Lots has gone wrong with my order from when I did not even receive a confirmation email. I have been chasing Morphe for two weeks and all they offer me is a £25 gift voucher. When I did receive my parcel, my brushes were not there and my palette came smashed which is unacceptable and does not reflect the price that I paid for this product. It’s unusable. Really upset and just want a refund but the website seems to be ran by bots. I wish I could attach images, the palette is completely useless and the solutions team are even worse.
Kresimir Bakovic
June 17, 2024
Extremely bad shipping. I don't recommend
The product was order a month ago. Still hasn't arrived, from UK to EU. They deserve 0 stars. Shipping is faster from China
Arman Minapour
December 25, 2023
didnt received my order after 1 month
didnt received my order after 1 month
patricia
August 16, 2023
Amazing customer service experience
Amazing experience when something went wrong.I asked advice from morphe customer service regarding a shade of make up. I ordered on this advice and it arrived 2 days later . (Morphe are always very quick with delivery) However the shade recommended was way off from my usual morphe foundation. I emailed customer service and got a reply straight away.They immediately offered me a refund , or pick another item and also to keep the unwanted foundation I had received no need to send back !No arguing or asking questions, simple as that , the item has already been despatched to me today. I was surprised to read some negative reviews on trust Pilot, they bear no resemblance to my experience and I have used them a lot . I noticed that some of them are from up to 7 years ago so things must have have changed .
Nina khan
July 31, 2023
Service has changed prices seem to high and feel very rushed in store
Use to shop in the I Nottingham store all the time but feel like the service has gone downhill just very pushy I use to always get served by a young man with the best product knowledge and skill set I dunno if he no longer works for the company or that store but just gotta said such a loss for the store product knowledge and his service was the best I've had at a Cosmetic store or counter not sure what his role was in store but always welcoming and would show me all the new launches
Onz
July 17, 2023
Jaclyn brand is not you!
I hardly give bad reviews, but you guys made the worst decision in losing out in your highlighter colours! Extra and Lit were my two favourite shades and now you’ve lost me as a customer. I used to browse and purchase so much more on the website when only I needed was the highlighter. The prices of our highlighters are way more than competitors. It’s a shame the brand was so good before and now it’s all downhill.
Julie Rooks
May 28, 2023
What excellent customer service I…
What excellent customer service I received recently from the team. Following a defect with my USB, Morphee were happy to replace my product in no time, allowing me to continue using my lovely sleep time aid. Thank you once again for all your help and co-operation.
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