morphebrushes.com Reviews
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Join 524+ users reviewing Morphe Brushes. Read verified ratings and real customer experiences on morphebrushes.com before you order.
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1.9 / 5
Average user rating
524
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for morphebrushes.com.
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morphebrushes.com Reviews
Read real experiences from customers of morphebrushes.com.
Brands may not incentivize or pay to hide reviews.
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Matthew Wereski
May 4, 2023
First time customer
First time ordering my package was stolen from my buildings stairway before I got home from work. I contacted the company immediately, and they happily sent out a replacement. Even asked if there was a better address to send the replacement to so that there wouldn’t be a repeat issue. I gladly provided a more secure address. They provided me with a new order details shortly after. So helpful and efficient!
Rehana
January 15, 2023
Horrible customers service in the…
Horrible customers service in the London Stratford branch. Avoid the Westfield Stratford Morphe and Boots Morphe Stratford. There is a 5ft tall , European girl that works in the Boots Morphe who is very rude. Their Jaclyn make up and Morphe’s bigger foundation brushes is not suit for purpose. Avoid shopping at Morphe at all costs.
Joanne
October 11, 2022
From beginning to end nothing but…
From beginning to end nothing but problems.. Very unreliable ended up with refund and purchasing Fenty which am so glad i did as my niece absolutely adores it and say its much better quality... . Morphe was an absolute headache
Sandy
July 14, 2022
Terrible customer service, no communication and ridiculous postage waiting times
Terrible customer service - ordered a pack of 4 measly makeup brushes which took one month to arrive - no updates on when I would receive the order even after three emails of asking the question. No replies to my enquires whatsoever, just one day the brushes arrived.No matter how good the product may be, great customer service always trumps..telling by other reviews your company won’t last much longer if you continue to blatantly ignore your customers.
Venera
June 28, 2022
Don’t hesitate to buy at Morphe UK
I read the reviews after I made the order for two palettes and with so many bad reviews I was worried they won’t arrive in time, they will arrive damaged or some other problem, but the palettes came just in time and they look gorgeous. I’m very happy with the product and shipping. My order arrived in Germany in a little more than a week. I would definitely repurchase the palettes.
Mel
April 19, 2022
I went into Selfridges Oxford St to buy…
I went into Selfridges Oxford St to buy Zoeva foundation brushes but because they were no longer trading there, Morphe was reccomended. I purchased around 4/5 different brushes and sadly to say, they are all useless. I ended up buying a pack of foundation brushes from all places ..... Primark and they have been brilliant. I will not be using Morphe brushes again.
Col Love
February 5, 2022
Receive damaged product
Receive damaged product, just wanted new ones sent to me. They told me it wasn’t that damaged and offered me 20%refund and free shipping, I never even paid for shipping for I had qualified for free shipping for spending over $100. Why are you offering me free shipping and not sending me non damaged product or a full refund. They only wanted to give me 20% back once I went out my way to send product back through UPS. They didn’t want to refund me my full amount I paid on the palettes. Who decides on how much money you get back for something you paid in full and who are you to tell me something wasn’t damaged which it clearly was!! Customer service representative laughed at me on the phone when I asked to speak with a manager and stated she was the manager. Never again morphe!!!
Erin Demers
January 15, 2022
The foundation brush is perfect for…
The foundation brush is perfect for getting all of the bristles off your face after using the brushes. These make up brushes are awful. I should’ve sprung for more expensive brushes, because these are crap.
S P
January 3, 2022
Below 1 star- worst service
Below 1 star. Absolute poor service from morphe. Poor customer service team and mixed messages. I placed a order the promotion code they had on did not work and I was charged full price I called to cancel the order where the customer agent said she has passed to the packing team still received the order called for the 2nd time the agent advised to send the item back I would have to pay and once sent send a post of return and a refund will be processed. Called again 3rd time and emailed proof of return yet now they want to wait till item received. Absolute poor service as this is not what the 2 representatives said at the start. I do not have any stores near my home. Yet had I of known I would of tried to post this to someone who lives near a store still a hassle and not great service at all in comparison to other better make up companies.
Jodeana T
December 23, 2021
I wish I had read these reviews before…
I wish I had read these reviews before purchasing Christmas presents I’ve never had a problem with them before but they have obviously gone waaaay downhill, order never came and of course they lost it and everything apparently out of stock now so just issued a refund without my consent even though these were Christmas presents and they don’t give a crap they didn’t even apologise and no offer to resolve it very bad customer service, never again
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