mrporter.com Reviews
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3.6 / 5
Average user rating
6152
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mrporter.com.
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mrporter.com Reviews
Read real experiences from customers of mrporter.com.
Brands may not incentivize or pay to hide reviews.
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Kyle B
February 3, 2026
The quality of your service has…
The quality of your service has declined significantly. While you were once a reliable provider, your current performance falls short of expectations.
Cammy Amoroso
February 3, 2026
No response after five emails to…
No response after five emails to customer support
Pamela
February 3, 2026
Seamless purchase
Seamless purchase. Seamless return. Great communication. Looking forward to next purchase. Excellent merchant to deal with.
James Everett
February 2, 2026
Customer service now leaves a lot to be desired!
I have been shopping with Mr Porter for over 15 years, with regular orders, and until my last experience all has been great. However, I recently placed a large order and returned a number of items that didn't suit or were the wrong size. One of the items i requested a return on was left out of the package, I realised a little while afterwards and by this point it was now outside the returns window by a couple of weeks. Now I take responsibility for this of course.I contacted Mr porter and explained the situation, and of course how I was such long standing customer and had spent tens of thousands over the years. Their response was that they could do nothing as it did not conform with their returns policy, now at this time they were still running their extended returns for the christmas period, and if I had placed my order a week later I still would have had over 2 weeks to return the item. I asked several times to speak to someone in management who didn't have to just do what the computer said, but this was ignored every time with the same blanket response of 'the return does not conform with their returns policy' I thought regular long term return custom would be valued, and allowances made for a one off error, but apparently not. Mr Porter customer service is not what it used to be!
Ian C
February 1, 2026
Very professional service throughout…
Very professional service throughout and take as much pride in sending out their products as I do in receiving and wearing them
Alan
February 1, 2026
Great choices, awesome service.
Great choice, superb quality, keen pricing and wonderful customer service and experience.
SergioLA
February 1, 2026
I’ll always recommend MR PORTER
I’ll always recommend MR PORTER to a friend or colleague. The selection is consistently strong, the quality of the brands and products is top-tier, and the site makes it easy to find exactly what you’re looking for. Shipping is fast, packaging is excellent, and the overall experience feels thoughtful and premium without being complicated, which keeps me coming back.
James English
February 1, 2026
Item missing from order…
Note…long term customer with no previous issues. Latest order arrived with 1 item missing. No evidence of tampering with package so obviously a warehouse discrepancy. Customer service have said up to 15 days to investigate. Timescale is not acceptable as this issue is of no fault of mine…
john doyle
January 31, 2026
Great return policy
Great return policy
Scott
January 31, 2026
Good, reliable shopping experience
Another smooth purchase from Mr Porter. Competitive prices, good communication and great products.Ability to change delivery date to suit. Delivery price could be better but no complaint with quality or service.Thanks once again.
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