mynextbike.co.uk Reviews
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3.7 / 5
Average user rating
662
Total reviews
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mynextbike.co.uk Reviews
Read real experiences from customers of mynextbike.co.uk.
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Bùi Thái Trung
February 1, 2026
The company sells products very well
The company sells products very wellThe company sells products very well, but it's always late in paying sales commissions to its partners. They promise payment a long time in advance, but it never materializes.
john turner
January 27, 2026
I found My next bike website in google…
I found My next bike website in google search didn’t know about it before on checking on what bikes they have I came across a rad rhino 6 plus step thru I made a offer and the seller accepted it and I finalised the deal I went to collect in person after my payment on arrival I contacted the seller to let them know I near by and I got a reply of ok I’ll have the kettle on for you get here (rare thing to happen). Very nice gesture by seller. On inspection of the bike it was in shop new condition no damage well looked after so money well spent and a great price what more can one ask for ( nothing at all) the seller was very helpful in showing how the controls work I would say this seller is as honest as they come very clear in communication helpful. Went that bit extra to make a customer happy. Now I’m a newbie to ( My next bike ) and the experience has been fantastic I was sceptical at first but I asked how everything works with (my next bike website) and I found I got very quick responses with spot on information and being sceptical had gone so if anyone looking for anything and your not sure email support and your get the information you need don’t ask don’t get as the saying goes. Would recommend. I am very happy with the bike and the whole process I don’t have no reason to have a complaint so I rate my experience as a ⭐️⭐️⭐️⭐️⭐️
Mr Smith
January 26, 2026
Bike was exactly as advertised
Bike was exactly as advertised. Very happy with it. The only "fly in the ointment" was the delivery time by parcelforce48 which took ages to arrive but it was well packaged and hence no damage on arrival. I guess that was due to the bike being dispatched from Shetland.Received message from parcelforce saying that recipient had refused delivery and that it was being returned to sended which was not the case. Otherwise very happy with the online support received and would recommend.
Colin
January 24, 2026
Two bikes sold successfully, one straightforward, second less so
I have successfully sold two bikes via MyNextBike. The first time was a breeze, advert completed, decent offer accepted, courier sorted and payment on-time. The second one, less straightforward but MyNextBike deserve credit for sorting out the issues and I ended up getting the payment only delayed by a week or so - credit to Harry and Matt for fixing it. Thank you. Much easier than selling it yourself and then sorting out collection/delivery.
Ethan Douglas
January 23, 2026
Very pleased with the experience
Very pleased with the experience. The ordering process was simple, the bike arrived in great condition, and everything was explained clearly. Setup was straightforward.
Alan L
January 21, 2026
Odd Collection Arrangements
I purchased a bike from the site and opted for collection as it was local. There was some confusion around the location of the bike and where to collect from which was resolved after a day or two. I was not allowed to contact the seller directly to arrange collection which is a bit silly after I had already paid MNB. Other than that the bike was great and I am very happy.
Louise Whitehead
January 20, 2026
Excellent customer service but delays receiving money
I did not have a straightforward sale as the money side took much longer to arrive, however the guys at My Next Bike were excellent at communicating and apologised as it was out of their control. I would definitely use them again - great business model - just needs the financial side tweaked
Tom Barry
January 20, 2026
Best avoided
As a seller I have found this company to provide a very poor service. In multiple places on their web site, including twice on the home page, they said that bikes are shipped “fully assembled and ready to ride”. They also said, “We don't use bike boxes!”. Neither claim is wholly true. My buyer lives in Scotland. Only after I had accepted his offer were we both told that the bike would have to be dismantled and shipped in a bike box. My buyer told me that he was concerned by this, as he had already paid the delivery charge. He felt aggrieved as he lived near one of Scotland’s major cities. I live on the Scottish borders, so the distance wasn’t outrageous.I mailed MyNextBike to question this, and to say that I would not dismantle the bike as instructed. They agreed, eventually, to deliver fully assembled as promised originally.It took a while to get the bike collected. It took even longer for the bike to be delivered. It was longer yet for me to have sight of payment. It was promised but not delivered. In an email to me giving a poor excuse for delay, there is a link to a web page explaining payment procedures – but the page link is dead. The reason - “allowing time for delivery verification, buyer confirmation, and fraud-prevention checks “. The buyer has 48 hours to confirm acceptance of the bike, so that’s the first two reasons taken care of. Fraud -prevention? Well, who has my money but isn’t paying it? Where is the potential for fraud? What is going on for the additional 21 days they say they need.The web site is riddled with errors and inconsistencies. They told me that they were hiring a creative writing graduate to improve matters. I did point out that what was needed was factual writing rather than more creative writing.It seems that this is a company with a cash flow problem. Their accounts show significant debt levels which must be serviced somehow. It very much looks as though it is down to us sellers. I got my money today – after 21 days since delivery. The excuses given for slow payment are ludicrous. I believe that they are financing their cashflow by borrowing – but by borrowing from their sellers. And this without agreement or even acknowledgement.---------------------------------------------------------To add context to the context (see reply below)The problem with the delivery was the false claim. As of today their website still says "Our delivery partner will collect the bike fully assembled". The response tries to mitigate this untruth by saying that they arranged a special delivery at their own cost. In other words - if you complain loudly enough they will honour their promises.They have multiple excuses for late payment. Pretend as they do that all is explained in their terms - the link which they send to sellers detailing there procedures gives "404 This page could not be found." This is after they promised that the link would be fixed. Count the number of reviews who complain about late payments. Look them up at Companies House. Find another selling platform.
Dean Riley
January 16, 2026
Horrific experience as a seller
Horrific experience as a seller. Harry does his best to reply and keep you quiet. In the end it was clear that they can release the payments at will. They tell a lot of lies regarding banking issues. These guys shouldn't be trading under their current business model. The website is very misleading. Suprised Trading Standards haven't shut this down.
Ruby Beck
January 9, 2026
Great platform
Great platform — found a really good deal and the bike arrived in excellent condition. Would defintely use again.
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