na-kd.com Reviews
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2.7 / 5
Average user rating
13525
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for na-kd.com.
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na-kd.com Reviews
Read real experiences from customers of na-kd.com.
Brands may not incentivize or pay to hide reviews.
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Ruksana Choudhry
February 7, 2026
A Coat was ordered
Ordered a coat, which did not fit the way it should have and when it was returned it took more than a month for the refund and yes was charged for the refund which I guess did not mind, but definitely was not happy with the late refund which took more than a month to get back into my account, would definitely never order from them again.
HeyThere
February 7, 2026
Everything went smooth and as expected
Everything went smooth and as expected. As always, great quality and top customer service.
lauleai
February 6, 2026
Good customer service
I contacted to customer service to ask the exact size of denim.I've been used overseas service sometimes but it wasn't as good as nakd staffs.Nakd staffs are so kind and polite.
Jo Osman
February 4, 2026
Love everything
Love the range and looking forward to receiving my order 🤍
Madeleine Denice Olsen
February 4, 2026
My experience was 10/10!
My experience was 10/10!! 🤩 the help and support from Kate was amazing and I really recommend NA-KD for the great clothing and the people who work there ❤️❤️Regards Madeleine
Maria Vilina
February 3, 2026
Holes in jeans after first wash
I bought jeans from NA-KD and after the first wash I got two big holes on each of the legs, in exactly the same spot on both legs. They said it was caused by an external object and rejected my claim. I had no object in my washing machine and the damage is clearly a manufacturing defect, if it happens on both legs in the same spot. I also bought a sweater from them and in two weeks it was in such horrible condition that it couldn’t be worn in public. I recommend not to buy from them. The way they handle claims is very unprofessional.
Ella Ringner
February 2, 2026
Don’t purchase
The colour of the item I purchased was nothing like how it was pictured and though they state on their website returns are easy they are not, currently stuck with a jumper I do not want and cannot return. Very unimpressed
Fj
February 1, 2026
Absolutely love the brand
Absolutely love the brand. I’ve bought my second coat so far. Also love the customer service.
Zane Medne
January 31, 2026
Very precise and helpful information
Very precise and helpful information, great service.
Lisa Mellor
January 31, 2026
Absolutely poor customer service
Absolutely poor customer service. Return process is extremely slow, lack of correspondence from Na-KD. I waited over 1 month for my refund and had to chase for it. I shall not be purchasing from this company again
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