neimanmarcus.com Reviews
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1.2 / 5
Average user rating
445
Total reviews
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neimanmarcus.com Reviews
Read real experiences from customers of neimanmarcus.com.
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Jaime Villasenor
April 11, 2026
wrong item sent/other item sold
Sent wrong item during a sale and couldn't match sale price to original item that sold out
Paula
April 6, 2026
Ordered, canceled, ordered, canceled
This business is a joke, seriously. It does not matter how good of a relationship you have with the sales assistant or whether you order an item in person or over the phone. They will drag you along for over a week, say it will arrive, and then voila, it gets canceled. They claim to have a shared inventory, but how is it that this inventory is never updated? Are we not in 2026, where real time communication between stores should not be impossible?
Lori Smith
April 1, 2026
I ordered a 3,000 plus Dolce and…
I ordered a 3,000 plus Dolce and gabbana white purse that came filthy.I am so disappointed. What is wrong with custoner service?This purse should have been packaged beautiful and wrapped in plastic.. I will be shopping at Saks from now on.
Sheila Hamilton
March 30, 2026
It's terrible to see Neiman Marcus give…
It's terrible to see Neiman Marcus give up on customer service. Do not buy online. Do not attempt returns. Do not expect orders to arrive on time or at the correct address. A legend has died, and its phenomenal people have been replaced by AI.
Fabian
March 6, 2026
Poor return policy
This is the worst store on return policy. Bought a cologne didn’t meet the expectations returned with in 30 days. Online reviews are mostly 1 Star ratings .. I don’t recommend this store to no one
Vanessa Shim
February 26, 2026
Where is my refund?
My online return was received on Feb 3rd. I was told I’d have an update by yesterday, but I haven’t heard anything. As a long-time customer, I find this delay and lack of communication unacceptable.If you purchase from them online, prepare for frustration. It takes forever to receive your items, and even longer to get a refund. This is the last time I will be shopping at Neiman Marcus.
Octavio Barron
February 4, 2026
Tiffany at Canoga Park Neiman Marcus is the Best Sales Representative!!
I have shopped all Neiman Marcus Department Stores in Southern California from San Diego, Newport Beach, and Beverly Hills in search of exceptional optimal customer service. I must honestly report that although most sales associates are well-trained in providing pleasant customer service, no one had provided me with extraordinary superior customer service than a very charming and gracious sales associate in the Mackenzie-Childs Gift Department at Canoga Park Neiman Marcus named: Tiffany. She overshined all with her genuine kindness, professionalism, charm, and her williness to go "Above and Beyond" to give her customers an overall top-notch "Class A" shopping experience! I have searched all Neiman Marcus in Southern California to find outstanding customer service and I found it from Tiffany! She gave me what no other sales associate in Southern California provided me, that one-on-one personalized attention that made me feel "Welcome" in the store as well as recommendations and suggestions on purchasing my items. I live in Rancho Cucamonga and I drove to the Canoga Park Neiman Marcus Store to return two beautiful unused Christmas Tree Skirts which were purchased on sale. But after returning, Tiffany suggested that I should just hold on to them for the next Christmas Holiday to avoid paying full price in the upcoming holiday season and she was abosolutely right, so after returning them I purchased them back the same day! Now if that isn't great customer service than I don't know what is! I am now going to be a regular shopper but only at the Canoga Park Neiman Marcus Store because I've found the "Crème de la crème" as far as sales associates go. TIFFANY IS THE BEST!!!
Jean Bunker
February 2, 2026
Poor quality merchandise and terrible customer service
I purchased a pair of earrings--quite expensive. They broke on the first wear. I called NM. No exchanges. To return, they'd charge me $10. Let the buyer beware.
Dayday
January 19, 2026
Charged for an Order I Never Placed - No Record, No Explanation
This was the worst possible way to lose customer trust. On December 21, I was charged on my Amex for an order that the company claims was placed on October 11. I did not place this order. I only added the item to my cart and never completed checkout.What’s more concerning is that I cannot find this order anywhere. No order history in my account and no order confirmation email in any inbox. Customer service said they could see the order in their system, but they were unable to explain how it was placed or provide any proof that I authorized it.I asked for an investigation, but they could not give a concrete timeline for when this issue would be resolved. Being charged for an order I didn’t place, with no record or explanation, is unacceptable and seriously undermines trust.
Faze
January 19, 2026
They never have anything in stock
They never have anything in stock! Not even on the freaking website! I always get gift cards for here but there’s nothing to do with them!! Waste of money and useless for gc
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