Neiman Marcus Coupons & Promo Codes

This place has the strictest return policy I've ever dealt with. I got a fragrance that didn't work out for me and returned it within thirty days, but the whole experience was terrible. Looking at the reviews online, most people are leaving one star ratings. I definitely can't suggest this store to anyone.

Customer service here is absolutely terrible! They don't apply available promotions automatically, so if you miss applying one yourself, that's on you and you're out of luck.

I keep having my orders cancelled because items show as out of stock. This is honestly ridiculous and I've never seen anything like it anywhere else I shop. Their inventory system seems totally broken and especially impacts discounted items. Honestly, don't waste your time ordering because there's a high chance you won't get what you paid for.

I was in the store looking for the restroom and made a wrong turn into a back area. An employee redirected me upstairs, but then I overheard staff gossiping about me in the nastiest way, making fun of how I couldn't find the bathroom. I was appalled. This is supposed to be a luxury retailer with professional customer service, not a place where employees mock customers when they think no one's listening.

Caution advised: I bought pricey slippers intended as a holiday gift in late October. Neiman Marcus enforces a restrictive return policy for Christmas gifts that requires all purchases to be made before Thanksgiving to qualify for returns. They rejected my return request the day after Christmas, which goes against their advertised 30-day return period. I spent thirty minutes pleading my case but they held firm on their stance. With no stores in my area, I had nowhere else to turn. I'm now disputing the substantial charge with my bank and demanding a full refund with return shipping of the product.

Warning to shoppers: I purchased expensive slippers as a Christmas present back in late October. Turns out Neiman Marcus has a strict holiday return window that basically requires purchases before Thanksgiving if you want holiday returns. Once Christmas passes, they won't accept returns even though they advertise a 30-day policy. After nearly an hour on the phone, they refused to budge. Since there are no local stores nearby, I had no other options. I'm pursuing a chargeback for the full amount on my card and demanding the shoes be returned.

They constantly list things as available when they're actually out of stock, charge your card anyway, and don't even bother to notify you when they cancel. Add in their terrible customer service and it's clear this is just another Saks Global operation with the same problems you see everywhere in their portfolio, including at Bergdorf.

I won't be shopping at Neiman Marcus again. I put in a big order and everything shipped separately from different warehouses over time. When I tried returning items that came in individual shipments, I was hit with a $9.99 return fee for each piece, even though it was technically one order. Absolutely ridiculous and I'm done with them.

Their customer service is among the worst I've experienced! I clicked on a shoe link my daughter shared and tried getting through checkout. I wasted over an hour on my phone trying to complete the purchase, then switched to my desktop and spent another thirty minutes before calling to finally get help. My order was for four hundred dollars. I requested a promotional discount because of all the trouble and time wasted, and they declined multiple times. I reached out to customer service and executives about my bad experience and got zero response. I'm never returning to this retailer!

This company has absolutely awful customer service! My daughter sent me a shoe link and I tried adding items to my cart and checking out. I spent over an hour struggling on my phone, then switched to my computer and spent another half hour before I finally called to get help completing a purchase. I was spending four hundred dollars! I asked for a discount code to make up for the frustration and wasted time, but both the representative and their manager said no. I followed up with feedback to leadership and got nothing back. I'm completely done shopping here!

I placed three separate online orders for designer jewelry worth several thousand dollars. One item arrived fine, but two orders were cancelled without real explanation. When the first cancellation came through after a couple days and the second after two weeks, both said the items were unavailable. But when I called to ask questions, they admitted it was actually a pricing system error. Instead of honoring the price or offering any solution, they just said sorry and moved on. I deleted my account because I'm not going to keep shopping with a company this disorganized. Cancelling 2 out of 3 orders is a serious red flag. I've also filed complaints with the Better Business Bureau, Federal Trade Commission, and state consumer protection office.

I ordered something and applied a promotional code for a gift card. When the gift card never showed up, I was told to wait four weeks. After six weeks I called back and found out they never actually applied the code to my order at all. What a scam! Don't shop here. Even the store location wasn't helpful, just told me to call customer service. Total waste of time.

As a long-time loyal customer, I was shocked when Neiman Marcus refused to accept a return of over one thousand dollars. I was dealing with major medical situations including foot and breast surgeries plus an extended recovery period that made it impossible to meet their 30-day deadline. They said they hoped I'd feel better but wouldn't make any exceptions to policy. This is completely unacceptable for a luxury brand. Every other retailer I contacted showed empathy and gave me a one-time extension. I've lost all trust in this company and filed a formal complaint with the Better Business Bureau.

Placed an order for shoes in early July and it's now August with no delivery in sight. Customer service keeps giving me the same canned responses without any real information or solutions. It's been over three weeks and there's zero transparency about what's happening with my order. I've asked multiple times for help from a supervisor and nothing changes. If this doesn't get resolved soon, I'm filing a dispute with my bank and reporting to consumer protection agencies. Definitely shop somewhere else.

I ordered designer sandals and was really disappointed when they arrived. Right out of the box, they looked poorly constructed. The stitching was crooked, assembly was sloppy, and details looked rushed and careless. For over eight hundred dollars, I expected actual craftsmanship, not something that looked like I could've made it myself as a total amateur. It feels like Neiman Marcus operates more like a dropshipper now than a real retailer that cares about what it sells. No one seems to be actually inspecting products before they ship. They just take your money and hope you don't complain.