nespresso.com Reviews
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1.5 / 5
Average user rating
487
Total reviews
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nespresso.com Reviews
Read real experiences from customers of nespresso.com.
Brands may not incentivize or pay to hide reviews.
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Lucy
March 16, 2022
Terrible customer service
Terrible customer service. Registered for warranty that they will not honour without the original receipt (it was a gift). Absolutely useless trying to talk to anyone about it. The vertuo next has many issues that the company is aware of (doesn’t read bar codes, leaks a LOT) but they still won’t honour the warranty.
Kyle Turner
March 15, 2022
No accountability.
No accountability.Not even a year old machine and refuse warranty without the "original" receipt. After years of loving this product, I can no longer support this kind of customer service. Once I informed them I, of course, did not have the original receipt as I registered it for warranty and misplaced it as the purchase has now been recorded. Customer service hung up on me when I asked them to look into the receipt.
Carol
March 11, 2022
This company has the WORST customer…
This company has the WORST customer service I have ever dealt with. The machines break down and need resetting at times and to try to get help from them is impossible. You have to provide so much unnecessary information and then the serial number which is supposedly on the bottom of the machine. Well the number I provided, they can’t find. Therefore no help. They state their policy is for security reasons. ALERT it is a coffee machine that needs fixing. No one is hacking into a bank account. Come on. I am going to get rid of my machines and go with another company. I am sick of dealing with Nespresso.
Roni Maderer
March 11, 2022
Lousy customer service
Got a Nespresso Lattissima One on airmiles in December. Milk frother worked for 4 weeks, then stopped. Phoned customer service, they had it sent for repair. Came back didn't work. They were nice & sent me replacement machine which didn't work at all. I went to a boutique store where i was told that I could get a store credit and then buy a machine. Not true. Only because I didn't buy it from them. Then they sent me a new milk frother which didn't work either. So I called today. Yes, they'll send me a new model, but not the one I want because it was more expensive than mine. I understand that, but now that one is on sale and cheaper than the one I have so no couldn't have it. Getting one that's cheaper than mine. All because I didn't buy from them. Should make no difference where I got it. It's their product & they should make customers happy. Hope I never have to call again. BTW, the customer service is located in Morocco. Why can't we have Canadians doing this job????
Tatiana Hanse
March 9, 2022
quality lost - premium is an illusion
Credit card payment issues Transporter under performing & lying in respect of timing order blocked in your system and no constructive alternative (paying twice and await 10 days for your refund is not constructive) silly people over the phone with no consideration for long term clients . at this level of quality, your price should equal the "produit blanc"get your stuff together nespresso
Nicole Fontenot
March 5, 2022
Will my package ever come?
The absolute worst customer service ever. Ordered my FIRST order of nespresso pods off the site. Never received the package. Was told to wait another day for it to come because it may say the package was delivered but it might come the next day? Waited the extra day and it never came. Called to order another package which also never came. They did absolutely nothing about it and told me to wait another day for the package to come. Need this as a gift for tomorrow and now I’m frustrated and fuming. A terrible first experience with this company.
Laura Furman
February 23, 2022
Never received my order after 4…
Never received my order after 4 attempts after a month went by with no coffee in the house. They charged me for order but never received. Had to get American Express involved. Thank goodness for them!Now that Amazon carries the vertuo pods, will never go back to nespresso's site.
Ilan Haim
February 22, 2022
Nespresso con customers with fake…
Nespresso con customers with fake promotions that they do not respect at checkout. This always happens and should not be the case with an overpriced coffee product - I will move to Illy
charla hall
February 21, 2022
Impossible website…
This is the worst website I've ever used. I dread seeing coffee running low and knowing I'm going to have to go on and spend an hour trying to get my order through. Never remembers my password - sometimes I can even sign in to my account and then by the time I've made my choices and go to cart to pay, it makes me reconfirm my password, which is then not recognized anymore and I have to go through the whole process of changing my password again. I have had to change my password every single time I make an order (and since you can't use a previous one, I constantly have to invent new ones). Please Nespresso, fix your site! I'm ready to abandon my nespresso addition because of your awful website!
Ed Perrott
February 18, 2022
Order shipped minus one item
Order shipped minus one item. Called customer service to remedy. Agent mumbled, talked very low and microphone was so bad I could not understand much of what he said. He asked the same questions over again like he was not listening or what distracted by something. I am not sure if I am going to get the item. One of the worst customer service calls ever, especially when you are trying to remedy their error.
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