net-a-porter.com Reviews
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Join 7,987+ users reviewing NET-A-PORTER. Read verified ratings and real customer experiences on net-a-porter.com before you order.
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3.3 / 5
Average user rating
7987
Total reviews
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net-a-porter.com Reviews
Read real experiences from customers of net-a-porter.com.
Brands may not incentivize or pay to hide reviews.
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Marianna B
February 7, 2026
Terrible customer service
Terrible customer service. Returned a jacket within 2 hours of receiving it so i can be refunded promtly. No refund and non sensical replies. Reading other reviews it appears that this is a systemic approach for Net a Porter. Will never ever pirchase from them again. App got deleted. Had a raise a dispute via Pay Pal. Avoid!!
Rakhma Idris
February 6, 2026
❤️❤️❤️❤️❤️❤️ always a seamless and efficient…
❤️❤️❤️❤️❤️❤️ always a seamless and efficient experienxe
Guest
February 6, 2026
A very efficient customer service as…
A very efficient customer service as always, love ordering from Net-A-Porter!
Jl
February 5, 2026
Terrible customer service
Terrible customer service. No return calls, despite 7 attempts. Package was delivered to the wrong address and now “management” is refusing to contact me after promising a manager would call due to the urgency of the matter, so the package remains sitting outside at an address where nobody is there…and where it can be stolen, at any point. Will dispute with Amex. Shame on Net-a-Porter
Junny
February 4, 2026
Fast efficient service.
Fast efficient service.
Eleni Koulouvatos
February 4, 2026
I placed an order 2 weeks ago and still…
I placed an order 2 weeks ago and still haven’t received!! Despite many calls to UPS and Netaporter nobody can tell me where my parcel or when and if I will receive it. They also do not want to give me a full refund!! Netaporter is not what it used to be. Zero service, zero delivery, zero refundand zero shoes…. 😡😡
customer
February 4, 2026
Very easy to deal. Prompt service and very helpful
The efficiency of orders being delivered and very helpful customer service 10/10
joanne bross
February 3, 2026
It is ridiculous that Net a Porter…
It is ridiculous that Net a Porter charges for an exchange of size. No other site does that.
Ian Schneider
February 3, 2026
Bought a 3.5k euro bottega handbag
Bought a 3.5k euro bottega handbag. It arrived damaged (probably used) and I question the authenticity of it. It’s now over 2 months since purchasing the bag and the customer service is useless without addressing the damage issue or authenticity question despite numerous emails. I unfortunately will need to go the legal route. Do not buy from them!
Matthew
February 3, 2026
NIGHTMARE RETURNS PROCESS
Return shipment dropped off using seller provided returns label on January 13th, received by the seller on January 18th but still not refunded. I emailed the seller on January 23rd and was advised they had received the item and that I’d be refunded once processed - with no timeframe given. I emailed again just over 24 hours ago given they have had the returned item for ~3 weeks but have not received a response despite them advertising 24/7 customer service support.
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