newegg.com Reviews
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3.3 / 5
Average user rating
2321
Total reviews
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newegg.com Reviews
Read real experiences from customers of newegg.com.
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Şaiq “Shaggy”
January 29, 2026
I ordered from Newegg and my package…
I ordered from Newegg and my package was marked as delivered, but I never received it.The proof of delivery only shows “Dock” as the delivery location and lists an unknown third party as the recipient, with no signature, photo, or full address confirmation. Because of this, delivery to me cannot be verified.I contacted Newegg support, but they refused to issue a refund despite the lack of proper delivery confirmation.As a customer, I am left without the product and without my money. I hope Newegg will reconsider this case and improve how delivery disputes are handled in the future.
Dakota Kittleson
January 29, 2026
Bought damaged MOBO, did not receive full refund
I made an 886 dollar order to build a new pc. Mobo had a bent pin. Spent 20 to send it back, spent I believe 279.99 on it. Got 189.99 refunded to me. The agent said because it was bought with a combo I don't get refunded part what I PAID. Bought mobo from Amazon next day and pc worked flawless. He said he can't look at what I paid for the mobo but knew I had two seperate discounts that stopped me from receiving my full refund from what I paid. Was offered 30 dollar card. Sure. But I won't be back. What a headache for something out of my control.
Mark Colen
January 26, 2026
`Extremely pleased
`I found my experience extremely positive. When I made a shipping mistake, customer service (Thanks very much, Rashida and another gentleman) went way out of their way to assist. Their prices are reasonable, and shipping was very fast. All in all, far better than their huge competition. From now on, I'll look to Newegg for my electronic purchases.
CuspSpotting
January 19, 2026
Great Black Friday Deals
Great Black Friday Deals. Shipping was slower than expected, but the price savings made it worth it.Computer parts ordered worked as expected.
Sinjinn
January 8, 2026
New Egg offloading sales and shipping to poorly rated 3rd parties for international sales
New Egg selling a product that is sold by the manufacturer and shipped by New Egg when buying/shipping in the US, but when trying to buy a product and ship it to a familar member overseas you lose that option and are instead offloaded to a 3rd party seller, the one for the specific product I was looking to purchase was significantly worse rated than had I been able to purchase via the manufacturer and have it shipped by new egg. Contacting new egg customer service to see if having it bought/shipped that way I was treated dismissively by the agent who made no attempt to offer any kind of solution.Edit Response to New Egg: The item your 3rd party seller was trying to sell me wasn't even the item I had selected from Super Flower seller/New Egg shipper. There was no indication that the item was changed or notice like "That item isn't for sale by this seller" or anything, it simply tried to change the item - which is similar enough in name that I'm sure there's people that wouldn't notice. Given that the seller is a global seller and new egg is a global shipper, it's even more bothersome how little help the agent even attempted to offer.
Robert Scott
January 5, 2026
They advertised a product expressly as…
They advertised a product expressly as being "in stock" and charged a massive premium over the list price in other stores that noted it was not in stock. They charged my card. They then, days later, cancelled the order because it was not in stock because "it was not in stock when fulfilled" and will refund me in due course. Absolutely pathetic. Never again. Stay away.
Puma Ingénieux
January 4, 2026
Didn't deliver at address.
Didn't deliver at address.That happens, they said it was delivered, even if the camera shows no one ever passed.Asked for a police report, that is not applicable for a non-delivery.It's if the package was stolen at the door, it wasn't stolen, they just delivered elsewhere.Lucky me, it was delivered at my 3rd neighbor, that passed it one the the 6th neighbor, that passed it to me. Just days later.Newegg should have provided a proof of it being delivered at my address, (that wasn't the case, but that what support said happened), but honestly, they probably had the GPS coordinate show it was delivered a few hundreds of meter away.They closed it before my neighbor delivered it to me!
Gary Hawley
January 3, 2026
Just terrible
Just terrible, takes almost a month to ship. Back to Amazon. I put a review up on Newegg to, or tried to I’m sure they won’t publish it, I fount it interesting that the word “Amazon” is restricted from being in a review.
Stephen
December 25, 2025
Most Useless Customer Service
I used their PC Builder and selected 32GB of RAM. When I went to check out and finished ordering, i looked at my receipt, at some point the RAM was 16GB instead of 32GB. There were no notifications and no way to know that there was a switch. When asking their customer service, who 100% gave fake names, I have never seen a more rude and unhelpful set of staff that could have simply been replaced with an NPC AI set of instructions. They did not listen, they did not do anything. In fact, the "Supervisor" Sven, said "You should just buy it" when referring to the RAM being ordered was messed up by Newegg's system. I am honestly about to look into consumer protection rights over this. It's insane that they can get away with this
Writer guy SW
December 19, 2025
Solid reputable company for computer…
Solid reputable company for computer parts & cables. I've built a few computers using primarily NEgg stuff and I love the reviews from their adept userbase.
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