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1.3 / 5

Average user rating

868

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for nflshop.com.

Score

1.3

out of 5

Bad

868 Reviews

5

11%

4

3%

3

2%

2

4%

1

80%

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nflshop.com Reviews

Read real experiences from customers of nflshop.com.

Brands may not incentivize or pay to hide reviews.

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C

Christopher Guzzarde

March 18, 2026

This is the worst company ever

This is the worst company ever. Do not buy anything from them. It is garbage, the products fall apart and there is no return. They are the worst please never shop here. Again they are the worst ever.

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_R_

February 27, 2026

Ordered a Seahawks sweatshirt after…

Ordered a Seahawks sweatshirt after they won the Super Bowl only for it to arrived damaged and ripped. As they are out of the XL size all I can get is a refund or a 10% partial refund and keep the item that is straight up ripped in the middle. Absolute trash

K

K M

February 19, 2026

WARNING

WARNING! WARNING! DO NOT SHOP AT NFLSHOP.COM (ALDO KNOWN AS FANATICS)I did and my nightmare lasted 3 months and cost me A LOT of money!! - if I could give this a -10 (or more) I would!I first ordered a Men's M sweatshirt and what they sent was more like a Women's XS, then they charge you to return items (which they don't tell you) and to make your experience even better they will not return your money back to your original payment card, UNLESS YOU PAY A $10 PENALTY FEE. WHAT????Then, if that wasn't bad enough, they sent me a wrong t-shirt which did not have an order #, BECAUSE NO ONE ORDERED IT🤦🏼‍♀️, then when I try to be honest and return it, I am treated like I am the problem, BECAUSE THERE'SNO ORDER # ! BROTHER!!!!The customer service is a joke, as they will lie to you and they have no clue how to resolve issues! Do yourself a favor and find a reputable company to order sports gear from. IF THIS IS AN OFFICIAL NFL SHOP THAN THE NFL NEEDS TO RETHINK THIS ONE, ITS PUTTING A VERY BLACK MARK ON YOUR NAME!!

L

La Rhonda Lewis

February 17, 2026

I ordered a recliner 2-3 weeks ago that…

I ordered a recliner 2-3 weeks ago that is now on sale by $200. Instead of giving a price adjustment they want me to return the chair and pay the $179 shipping twice, making it stupid to return it. I could see if I had it for over a month and it’s actually still in the box. If my husband didn’t love it for his man cave I would return it and NEVER SHOP HERE AGAIN

F

Felicia Gutierrez

February 9, 2026

Hat never came

Ordered hat at playoffs, that was promised delivery before the superbowl. Called twice, only got excuses and lies. Never got hat for superbowl. No help. Bad business.

E

Eddie

February 7, 2026

Disappointed with Delayed Super Bowl Order - 1 Star

I placed an order on February 3rd for six matching family shirts to wear for our Super Bowl celebration. The website promised delivery by February 6th, which was crucial for our plans.As of February 7th (the day before the Super Bowl), only two of the six shirts have arrived. According to tracking information, two additional shirts may be delivered today, and the remaining two haven't even shipped yet—with estimated delivery after the Super Bowl has already concluded.This delay meant my family couldn't wear our matching shirts for the game we'd planned to watch together, which was disappointing for both my children and grandchildren. When ordering time-sensitive items for specific events, reliable delivery is essential.Unfortunately, NFLShop.com did not meet these expectations despite their stated delivery timeline. For future holiday and event orders, I'll be using retailers with more dependable shipping, such as Amazon.

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Susan Lechliter

February 7, 2026

Never, Ever shop with this merchant!

As soon as the Seahawks won the NFC conference, I ordered a championship shirt. Conference champion gear typically sells out. I paid for expedited shipping, $8.99 to have the shirt by the Super Bowl. It was supposed to be delivered February 5th. UPS had never received the item.NFL shop wants me to wait until February 10th before they reorder the shirt. It will most likely be sold out by then. AND I paid expedited shipping. They won’t check with UPS. I have tried the chat several times and I get the same answer. This is awful customer service and a terrible policy. At least call UPS like any other merchant I have ever dealt with and see what is going on. Lazy and not at all customer friendly. This is your error. Fix it.

D

Debbie

February 5, 2026

Shipping failure

Received notice that my NE Patriots Drake Maye hoodied arrived today at 4pm. Nope. Hit up the chat....long story short.....I have to "wait 4 more days (Febuary 8th) to follow up on missing shipment. Sometimes they get posted delivered but still take a few days to show up". *SERIOUSLY*?

H

HEATHER G

January 29, 2026

Ordered an in stock jersey

Ordered an in stock jersey, paid to expedite. Day before I was supposed to receive it they sent an email stating delivery would not be fore another 10 days. Tried to speak to a person, that was worthless!

M

melody junkmail

January 26, 2026

Order Cancellation and Shipping Responsibility

I placed an order for a Super Bowl shirt on Monday morning, the day after the playoff game. With the Super Bowl still two weeks away, I selected standard shipping (3–7 business days), which should have been sufficient.Later that same day, after reviewing the order confirmation, I realized the estimated delivery date was February 9 — the day after the Super Bowl. This was unacceptable, especially considering the order had not shipped and was reportedly going to take up to three days just to be sent out.Before the end of that same Monday, I attempted to cancel the order due to the lack of any guarantee that the shirt would arrive on time. Despite the order not having shipped, I was told it could not be canceled and that only a cancellation request could be submitted to the warehouse, with no confirmation or guarantee.If it takes multiple days to process and ship an order, then either the company should upgrade the shipping at no cost to ensure timely delivery, or allow the customer to cancel the order without issue. Refusing both options places the burden entirely on the customer for a problem that could have been easily resolved.I ordered this item specifically for the Super Bowl. Being told it would arrive after the event, while also being denied the ability to cancel, reflects very poorly on your customer service and order fulfillment process.I am requesting that this issue be addressed promptly, either through cancellation and refund or an appropriate resolution. Customers should not be forced to accept late delivery for event-specific merchandise just because they cannot get it ship the next day.

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