nordstromrack.com Reviews
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1.8 / 5
Average user rating
858
Total reviews
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nordstromrack.com Reviews
Read real experiences from customers of nordstromrack.com.
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Galina Bayer
February 1, 2026
My purchase online from 1/20 got lost…
My purchase online from 1/20 got lost and never delivered! This is winter boots I need. Shipping company is terrible and impossible to reach, everyone delivers on time but not this company!Shame on you for taking online orders and not delivering and not working with customer to overnight another shipment and compensate! Shame on you!!!
L. Chill T.
January 31, 2026
Disappointed,/ HORRIBLE 2026
Disappointed,/ HORRIBLE 2026, I HAD BEEN WAITING Almost a month for my hunter tennis shoe, so I called they said they had to find out what location ( store )shipping from the store in texas never received my order # and didn't have my shoe,🤦 what a joke, this store always do this on something I really want. If I haven't called today I would still be waiting. almost a month . They literally didn't send my order # to any store to be processed
Happy
January 28, 2026
My experience at Nordstrom Rack in…
My experience at Nordstrom Rack in Jacksonville Florida on big Island Drive was the worst experience I’ve ever had, with Customer Service at register, I have been there a few times and the Customer Service people named one Valerie, the other one was named Soheila and the other one was named haymi are the rudest ,with managers the nastiest, especially Joshua Cardona, and Shawna Brown and Karen Ross,Customer Service people at the register and the nastiest nasty managers I’ve ever encountered, the fitting room is always filled with clothes all over the floor. The jewelry is always all scattered purses are always tumbled over will not be doing any shopping at Nordstrom Rack and if you know better do not go to Nordstrom Rack especially the one on big Island Drive.
Joann Heyward
January 25, 2026
I was at store today to return some…
I was at store today to return some shoe. Towanda waited on me. I didn't have my order number with me. She took the time to help me to return my shoe. she was very helpful and patient. and I truly appreciate her help because custom service not like it use to be.
Abby from SC
January 23, 2026
Zero stars -- happy to take your money, but good luck trying to get it back
Website crashes when trying to return items purchased online. Online chat does not work. The toll-free number goes to a chat loop. When you finally get through to a live agent, they're in Indonesia and the connection is worse than two tin cans on a string. Zero stars. Looking at a 120-mile drive to return two pairs of shoes. Nordstrom Rack has lost a customer forever.
Stephen Avise
January 12, 2026
Great selection and fast shipping.
Great selection and fast shipping.
Bobby Gerber
January 10, 2026
Tina gave me a great experience at the Northpark location of Nordstrom rack
I shop at the Nordstrom rack store by Northpark and I had an amazing experience with one of the associates named Tina. From what I understand she gets in at 5 AM every day and puts away all of the clothes that were tried on the day before and the new merchandise. She obviously works extremely hard and I showed up around 10 AM to find a pair of jeans that I had seen the week before. I could not find them anywhere and Tina was willing to help me. Not only did she go through every rack, backstock, fitting room put away’s in the front of the store return area. She then went and found one of the handheld computers the associates use to locate product. Using the RFI tag attached to the pair of jeans she was able to locate them for me. Obviously I left there a very happy customer but more surprised at how willing and Tina was to help me and how hard she worked to find those jeans and how long she spent with me. I would just like to acknowledge her and thank her for her amazing Customer Service. Thank you very much Tina! You make me wanna come back and shop all the time.
Michelle
January 1, 2026
Made an online purchase and realized…
Made an online purchase and realized when you pay with ApplePay, it defaults to that shipping address, not the one in your Nordstrom Rack account. Stupid. In any event per their "Online Policy" if you contact them prior to shipping, they will "redirect" the package. Within 10 minutes of placing the order, I called and got Customer Service who insured me that the address will be updated and shipped to my account address. WRONG. Not only did the package arrive to the wrong (Gated) address, they shipped the order out in 5 separate packages. Thus far 4 deliveries to the wrong address. 12 chats and 7 phone calls was told I have to call every single time a delivery is made to wait for it..... DISPUTE THE DELIVERY as STOLEN. WTF. Customer service is sad. Policy is ignored. And now my credit card charge is disputed. I will NEVER shop at Nordstromrack.com ever again. $300 in the trash until it's resolved, hours of going nowhere but waiting to be told it shows delivered 4 different times. No kidding but not to me. Fix you issues!
ddmommy1 Dennis
December 30, 2025
I ordered items this Christmas for…
I ordered items this Christmas for delivery and one of the sets had the right size pant but the jacket that came with it was wrong size. I contacted customer service and they wanted to charge me $9.95 for a return when they made the mistake of sending the wrong size. This is bad customer service in my opinion so I will no longer shop with them.
Dulce Calderón
December 24, 2025
terrible
terrible, they placed a refund and return without me even asking for it, it was a "mistake" and the only solution they gave me was to order again when the miney was not even mine
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