novilla.net Reviews
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Join 221+ users reviewing Novilla Mattress. Read verified ratings and real customer experiences on novilla.net before you order.
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3.6 / 5
Average user rating
221
Total reviews
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novilla.net Reviews
Read real experiences from customers of novilla.net.
Brands may not incentivize or pay to hide reviews.
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Lucy
April 1, 2026
Very pleased with the Novilla queen 10"…
Very pleased with the Novilla queen 10" Repose mattress. It arrived in a sturdy shipping box and wrapped in pristine plastic with simple directions for opening the mattress and allowing it to expand on a flat surface for up to 72 hours. It expanded completely and evenly and provides excellent support for a great night of sleep. (This is our second Novilla purchase, purchased a full size 12"back in August 2025 and it's great). For this new queen mattress, customer care was excellent. There was an issue that we needed assistance with regarding the expansion. Customer service communicated clearly with us and worked for us to completely resolve it in a timely manner. Our customer care agent was thorough and detail oriented. Also she expressed genuine concern for our happiness. Very nice. Thank you.
Thija
March 29, 2026
Zero Customer Support – Ignored for Weeks Trying to Return My Mattress
I purchased a Novilla mattress and unfortunately it was not the right comfort level for me. I have been trying to initiate a return for 1-2 weeks now and have received absolutely no response — not to my calls, not to my emails. Zero communication from their customer support team.For a company that advertises a sleep trial and easy returns, this level of unresponsiveness is completely unacceptable. I am now having to escalate through the BBB and my bank just to get a resolution on a simple return request.Save yourself the headache and buy your mattress from a company that actually stands behind their product and supports their customers.
Azharul Chowdhury
March 26, 2026
Doesn’t ship
Doesn’t ship, doesn’t pick up the phone.
Terry Knope
March 13, 2026
We ordered a 14” Norvilla Mattress and…
We ordered a 14” Norvilla Mattress and had a problem with a coil or 2! We contacted Customer Service and they wanted pictures of the bumps!! After I sent the pictures and mentioned I thought it Mattress Topper would probably fix the mattress and the sent onceb as soon as possible and it worked fine!! I think the Name was Gabreilla and she did a great job handling the situation! Thanks again, Billie and Terry
Akosua Safo
February 27, 2026
Very Responsive
I had an issue with my original mattress, but the company handled it wonderfully. Their customer service team was kind and very responsive. I truly appreciate their commitment to standing behind their product and taking care of their customers. Highly recommend!
N W
December 26, 2025
Amazing customer service
Amazing customer service. The pillows are some of the best pillows I've ever slept on, I'm so glad that I got them. My son loves his mattress. The best part is that it is certified made without harsh chemicals. I wish I knew about this brand sooner!
Schteve
December 22, 2025
No customer service
Purchasing was easy, they took the funds and sent the box quickly.However, there is no customer service! Despite repeated inquiries, i have been waiting 3 weeks for a response and nothing to date
CN
November 30, 2025
Excellent customer service
Excellent customer service, good quality for the price, and a great Black Friday sale, made it a great purchase. Thank you very much!
Guylaine Desrosiers
November 28, 2025
Mattress cover fabric defect.
Aldo the mattress cover fabric was defective, Novella was very prompt to correct the situation. The mattress itself is in good condition and very confortable. Excellent costumer services.
Jose Partida
October 5, 2025
Amazing bed base quality and simple
Amazing bed base quality and simple to build. Would recommend
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