oculus.com Reviews
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1.5 / 5
Average user rating
515
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for oculus.com.
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oculus.com Reviews
Read real experiences from customers of oculus.com.
Brands may not incentivize or pay to hide reviews.
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Margaret Hernandez
March 9, 2026
Hardware problems and no real help
I bought an oculus headset expecting a smooth VR experience, but it quickly turned into a headache. The controllers started acting up after a while even though I took good care of them. Trying to get help didn’t make things better. Support replies were slow and mostly generic instructions that didn’t solve anything. For such an expensive device, the reliability and support should be much better
Steve Brashear
December 9, 2025
Iv oh the first oculus quest one two…
Iv oh the first oculus quest one two oculus quest two and now I have the oculus quest 3S the only reason I have the oculus quest three is because I’ve invested so much money in the games and now I can’t go to another platform or another headset without losing all the money that I feel Meta quest has stolen off of me my Meta quest two headset just got a black screen for no reason at all no roughness or anything I just went to play it one day and I had a black screen for months I battled with Customer Support with no avail nothing fixed and now I have the quest three and I just assume throw it in the garbage the place that builds these and sells them should be prosecuted. Don’t waste your money on an oculus quest go with another headset any other headset not the oculus quest garbage
Shane Sale
July 21, 2025
Worst Customer Service
Disappointed with Meta/Oculus support. When issues arise, there’s no real engagement—just automated responses and links to generic help pages. No reasoning, no empathy, and no effort to actually resolve the problem. Feels like they just want you to go away rather than help. Worst customer service I’ve experienced in a long time.
Stephen Mcmahon
July 13, 2025
Quest 3 battery issues, warrenty not honoured
I bought a quest 3 whilst in America as it was my sons birthday while we were visiting family over there, we live in the UK and returned shortly after. Within the year my son starting having a lot of battery issues with the quest, battery not charging or charging downwards when on charge, not holding charge, not charging to 100%. It was in warrenty so I spoke to oculous support and they said they wouldn't honour the warrenty as the quest was not in the same country it was purchased from. And just said 'sorry, but we will offer you £25 store credit as a gesture of good will'. Scam of a company.
Danielle Bester
May 14, 2025
Having waited for housing to complete…
Having waited for housing to complete our garden for two years, oculus went above and beyond, now our garden is beautiful for our children to finally play in. The gents that came were very polite and helpful.
Ninnjette
September 21, 2024
You can have your headset for almost a…
You can have your headset for almost a year, out of nowhere they will want you to identify or verify your identity. You will need to give them a picture of your drivers license, your birthday, personal information, and you will also need to give them your debit card number so they can put a dollar charge on it to make sure you are who you say you are. If that process messes up at all, the only way to get a hold of customer service is through email. They barely reply and when they do, they don’t help at all. They want you to verify your identity, because they steal your data. They want to make sure no one under 13 is using it because it’s against the law to steal any child under 13’s identity. Instead of just not stealing your identity and data, they put you through all that so they can make sure they’re stealing it legally. Shady company.
Diego Chiu-Vincent
September 21, 2024
Don’t buy this headset unless you want a headache
Stopped using the headset for a long time before trying to use it again months later. Forced me to go through a horribly designed process to convert my Facebook to a meta account where it took me 20 minutes just to log in… then the website told me my profile was “deleted,” even though I never did, and I was forced to factory reset the headset and create a new account.
ibFancyDan
July 31, 2024
Honestly the worst support experience I…
Honestly the worst support experience I have ever encountered. I can see why the VR department of Meta is tanking if my experience is common. If your headset works and you never have to contact support you are lucky. Once you have to contact meta support it makes the experience with support a horrible time. 5 days to respond to an email, then another.... and then another..... . Multiple different support members asking for the same info that has been provided. Avoid a meta headset at all costs. Go with a pico 4. Headset is not as good, but dear god everything else has been smoother. Your stress will be thankful.....
Sharon
July 28, 2024
AVOID AT ALL COSTS!!!!!!!
AVOID AT ALL COSTS!!!!!!!Been going on for months now,trying to return my faulty headset. Now they’re fobbing me off with “technical issues” and withholding my £200-despite having received my returned headset! Now I have to get a solicitor and they’ll be liable for more costs.Shady and dodgy company-avoid
Unknown
July 24, 2024
Nothing works
Nothing works24/7 Crashes, you need tutorials to just boot it with your pc!!!!!!! dont get me started on the hardware problems, no sound, graphicbugs, and overall too complicated software (but more like in the not-making-any-sense way)
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