officedepot.com Reviews
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Join 706+ users reviewing Office Depot. Read verified ratings and real customer experiences on officedepot.com before you order.
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1.6 / 5
Average user rating
706
Total reviews
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officedepot.com Reviews
Read real experiences from customers of officedepot.com.
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Hash
February 3, 2026
Do not order anything from them online
Do not order anything from them online. Should it arrive damaged, or for any reason needs to be returned, it is not an option. I ordered a keyboard for a Microsoft Surface - my husband already purchased the keyboard so I didn't need it. They will not let me return it unless i go to a store location. Obviously they have very few locations and none near my home or office. No online return option.Adding to this review. I tried again to contact someone about a return option. Received several emails that they cannot because the product comes from a third party vendor who is not reachable to issue a return. I’m lucky it wasn’t a laptop or something really expensive. Very strange experience but hopefully this will save anyone from placing orders with Office Depot.
Susan
January 29, 2026
Blatantly false advertising, abysmal customer service
Office Depot’s website flat-out lies about returns, claiming online purchases can be returned in store when staff routinely refuse and send customers away. I wasted hours, including a two-hour call, was dumped on an unresponsive contractor (Veyer), and even had a $10 Visa gift card never delivered. Countless other customers report the same thing online—this is deceptive, systemic, and designed to falsely signal easy returns.
Brian P
January 20, 2026
BOUGHT A $500+ OFFICE CHAIR
BOUGHT A $500+ OFFICE CHAIR, THEY THEN SAID THAT THEY"CAN'T FIND ME IN THERE SYSTEM FOR SAVINGS" NOW AFTER A FEW MONTHS OF RUN A ROUND OF MORE 20% BACK SAVINGS AND STUFF THE CHAIR IS A "BIG GUY CHAIR RATED A 500 LBS I'M 280LBS, NOW IT'S SWEAKING AND I'M FINDING PARTS OF RUBBER ON MY FLOOR. (IN LESS THE 9 MONTHS) NOT A HAPPY CAMPER
sherri britton
January 15, 2026
I was impressed that they knew exactly what I needed for my printer
I was so impressed with all of your Customer Service workers LAITH RETTA JESSIE 0263 Miller RD. awesome service each of them. I said they should be rewarded with a dinner card a gas card. They should be put on the recognition board and given up $50 phenomenal employee bonus. Thank you for your service. Blessings.🙏🏼💃🏾👑
customer
January 13, 2026
Can't be bothered to Deliver a 10 Ream Box of Paper
Ordered for next day delivery 1/7/25. Only a Partial Delivery of Items with the only critical delivery not occurring. Delivered K-Cups and did not bother to deliver a ten ream box of paper. Complained and asked for paper to be delivered on Sunday. Nothing. Called again today. Made me "cancel" the order and reorder instead of just freaking delivering the paper. Paper will not be delivered until Thursday. So eight days for next day delivery.
Tim
January 8, 2026
Office Depot posts store hours on their…
Office Depot posts store hours on their website that are incorrect. For example, several stores in Orlando, FL say they are open until 9 p.m. I had some printing I needed to get done for a client, and the hotel’s computer wasn’t working. Guess what? I showed up at an Orlando store at 8:20 p.m. and the lights are out. Closing time on the window? 7:30 p.m. They really need to get it together. Calling Customer Service is fruitless, as they just don’t care.
CMG
December 27, 2025
$600 purchase "lost"
Order placed for same day delivery before 11am. Store website stated the order would arrive between 2 and 3pm today. It did not arrive. Customer service was unable to tell me where the order was and stated it was shipped so they could not cancel the order. It was supposed to be delivered by Uber. Now delivery date is 5 days away per Uber delivery text. Website still shows same day delivery. Customer service still did not have the ability to give clear answers about the delay or where my order is. For a $600 purchase in this day and age it does not make sense that there is inconsistent information and no tracking ability for the customer or customer service.
Vahe
December 18, 2025
no order shipment after 2 weeks
Item was advertised with 3-5 day delivery with 12 in-stock. Ordered item 2 weeks ago and it still has not shipped because of "out of stock". However, if i go to buy it again, it says 3-5 day delivery with 12 available. opened a trouble ticket a week ago, only to be told it's on back-order. Yet, the web site still says 3-5 day delivery with 12 available.
Terry Diedrich
December 8, 2025
Ordered a filing cabinet 680.00, it was due on the 3rd on the 8th they said it was delivered, only problem was they didn't know where it was delivered. Finally asked for a refund. Stay away from them
Lied about delivery time, which continued for a week. Finally today they told me it had been delivered, just couldn't tell me where it had been delivered. Requested refund, not to worry, I'll never darken your doorway again.
Nancy smith
November 20, 2025
I used to shop at Office Depot often
I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.
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