omio.com Reviews
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Join 20,457+ users reviewing Omio. Read verified ratings and real customer experiences on omio.com before you order.
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4.2 / 5
Average user rating
20457
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for omio.com.
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omio.com Reviews
Read real experiences from customers of omio.com.
Brands may not incentivize or pay to hide reviews.
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ada
January 28, 2026
I had to pay an extra fee for a change…
I had to pay an extra fee for a change of tickets that I was supposed to do free since I payed the extra fee for alterations . Difficult to talk with the bot . The only good thing was Keisha, that helped me work this out .
Leia Hansen
January 28, 2026
Lost money due to unclear app and unhelpful customer service
Bought a ticket with the wrong date by mistake (totally on me). It was for the next day and I realized immediately, but I couldn’t make any changes or cancel it through the app. The app also didn’t have a clear way to contact customer service.When I finally found the customer service email (no thanks to the app, but by googling around), I reached out and they said they couldn’t refund or change anything. After a couple of back and forth emails, they eventually told me it was due to the bus company’s policy and not because of them.By that point, it was too late for me to contact the bus company myself. So in the end, I lost both my money and that chance because of poor customer service, which is also worth mentioning used passive aggressive language in their emails.Awful experience. Never using this platform again. There’s nothing I can salvage from it. Even the ticket prices are ridiculous. Since I had to buy a new ticket because of this issue, I bought it in person at Bought a ticket with the wrong date by mistake (totally on me). It was for the next day and I realized immediately, but I couldn’t make any changes or cancel it through the app. The app also didn’t have a clear way to contact customer service.When I finally found the customer service email (no thanks to the app, but by googling around), I reached out and they said they couldn’t refund or change anything. After a couple of back and forth emails, they eventually told me it was due to the bus company’s policy and not because of them.By that point, it was too late for me to contact the bus company myself. So in the end, I lost both my money and that chance because of poor customer service, which is also worth mentioning used passive aggressive language in their emails.Awful experience. Never using this platform again. There’s nothing I can salvage from it. Even the ticket prices are ridiculous. Since I had to buy a new ticket because of this issue, I bought it in person at the same terminal for the same bus, and it was way, way cheaper than through Omio. same terminal for the same bus, and it was cheaper than through Omio, not because of date but comparing the prices of them for that exactly same date and tjme with the one I was paying in person.
Jonas
January 28, 2026
The operator from omio
The quick executipn of my request.
Pradeep
January 28, 2026
Great customer support
The booking experience was smooth. When I could not go ahead with my booking as planned, the customer care staff understood my concern and promptly addressed my issue with empathy. Well done Omio!
Kunde
January 27, 2026
Good experience
Im happy to received a good answer, but im not happy Deutsche Bahn doesn’t give and other options in this cases.
Todd
January 27, 2026
Daniela was a great help in getting the…
Daniela was a great help in getting the necessary changes made to my reservation. She was knowledgeable, efficient and very kind. She provided excellent customer service.!!
Michael
January 27, 2026
Fast and efficient service.
Fast and efficient service.
atphllc
January 27, 2026
Refund after train was canceled
Our train was canceled due to a train accident, but the app wouldn't let us cancel for a refund. I called customer service and they were very helpful. We had the situation resolved in just a few minutes. Great customer service!
alsague
January 27, 2026
Very effective team support
Very effective team support. They resolved the issue that I had quick and fast.
Besarion
January 27, 2026
I grateful to OMIO team
I grateful to Hale, the assistant who helped me to solve my problem.I grateful to OMIO for analyzing the situation.Actually I was not sure that they will give me back the money, but the team of OMIO is very professional. So everything is good.Thank you guys for your work!
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