on.com Reviews
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1.4 / 5
Average user rating
294
Total reviews
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on.com Reviews
Read real experiences from customers of on.com.
Brands may not incentivize or pay to hide reviews.
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L T
February 5, 2026
I have squeaking and color changing…
I have squeaking and color changing issues. The squeaking was (and should have been a huge red flag) reported and the call center suggested a dryer sheet for moisture trapped in the shoe. The color issue is with the elastic tie used to replace shoe strings…it turns yellow!
g.abyparrahotmail.com
February 3, 2026
I was very excited to purchase a pair…
I was very excited to purchase a pair of On shoes, especially given the price point and the brand’s reputation for quality. Unfortunately, the experience after purchase completely changed my perception.The package was marked as delivered but was left unattended on top of an outdoor mailing stand, with no signature required. Unsurprisingly, it was stolen. When I contacted customer service, I was told that because more than seven days had passed, nothing could be done—even though their own instructions first advise customers to check with neighbors before escalating the issue, which is exactly what I did.For an item this expensive, I would expect more secure delivery options or at least some accountability when things go wrong. What was most disappointing was not the loss itself, but the lack of support or willingness to help resolve the situation. As a customer, it leaves you feeling unprotected once your order ships.I hope On reconsiders its delivery practices and post-delivery support, especially for high-value items. Until then, I would strongly encourage potential buyers to think carefully about the risk if a package is lost or stolen—because you may be left without the product or a solution
Brad
February 3, 2026
Absolutely GARBAGE brand
On shoes are absolutely Awful, They squeak after a week or two of use. Their "customer service" is just some email inbox that takes 6 weeks to get a response from. I gave up and filed a dispute with my CC company, and sent them the emails I had been sending to On, in 2 weeks they approved my dispute and credited the $200+ i spent on this sorry excuse for shoes.
KH
January 31, 2026
Disappointed with both the product and the customer service
I’m very disappointed with both the product quality and the customer service.My ON shoes were completely worn out after only 8 months of normal use (daily walking). For a brand positioned as premium and performance-driven, this level of durability is unacceptable.What made the experience worse was the customer service response. I was told the company could not take responsibility because the shoes were purchased through Amazon, despite them being original and clearly within what any consumer would consider a reasonable product lifespan.This raises concerns about how warranty obligations and consumer protection standards are applied in practice.Overall, this feels like a brand built more on marketing hype than on real product quality or customer care. I would not recommend it based on my experience.
christiane barreto
January 29, 2026
I want to receive my refund.…
I want to receive my refund.…I want to express my strong disapproval of the company On Cloud. I returned the sneakers, they received them and sent me an email saying that the refund would be processed within 15 days. It's been almost a month and I still haven't received my money back. I consider this a lack of respect and responsibility towards the consumer. I've tried to contact them, but only a robot responds. I just want to get my money back.
Jillian Hilowitz
January 27, 2026
Terrible experience ordering on…
Terrible experience ordering on sneakers. They took forever to update my order and then eventually cancelled it, with NO REASON. I will not order from this company again. I was a first time buyer as well so they lost my business going forward. Thanks alot.
Carl Slater
January 26, 2026
Bought a pair off£220.00 boots November…
Bought a pair off£220.00 boots November 25th opener them on Christmas Day (gift from my children) went back to work on the 5th January. Work the boots for no more than 10 days and found a major fault with the right hand side boot. The left boot is amazing. The right hand boot has a major inside flaw where the pain is horrible and cat walk after a hour off wear. Opened up a warranty claim to be rejected as they couldn’t see any issues with the boot yet I only sent external pictures as can not get internal to where the inner toe section is. Vile customer services can hardly understand basic English so I’ve had to open a charge back and report to trading standards. All I wanted was a replacement ! I’ll never purchase any off this brand again !
Jj Ss
January 26, 2026
Don’t buy these shoes/don’t be convinced otherwise
Don’t buy these shoes! Gimmicky!!! They look good but be careful you will get the runaround if the shoes are defective like mine was! I buy tons of shoes and keep them in shoe boxes, on the second time wearing them the sole in back separated from the shoe! They supposedly have some lifetime warranty etc! Which they don’t honor!!!! I’m told to find receipts as I can only provide a statement as the navy exchange i purchased them from only keep it for 60 days!!Lessons I learned is just not buy them!!!! They just look good but the manufacturer process isn’t good because the heel which is hoof like, just separated from the shoe! I would have thought it was one piece like other shoe brands! Don’t get stuck with BS shoes!!Don’t let them convince you otherwise!!!!I wish I saw the reviews before I bought them!!
Zak sly
January 23, 2026
24 hours and delivered
I ordered a pair of trainers on 26 January 2022 at midday. An email notified me that the delivery would occur by 27 January 2022. To my surprise, the items arrived precisely 24 hours after the order was placed, on 23 January 2022. The delivery service was exceptionally efficient.
Guido Giammattei
January 21, 2026
My order # is ON908546830432
My order # is ON908546830432. On the On site it says delivered. On the courier site it says "customer refused delivery" which is ridiculous. That is when i realised the company has NO, Zero customer service. No phone numbers, no emails, no humans on the chat (only bots) and then..to.my surprise...i realised by going through reviews and trustpilots that what I am going through is almost the rule when ypu buy directly from them. I thought this was a good brand..did not even bother looking at reviews but it seems a scam...horrible shocking. Will never ever buy from them again. Will write off the £110 loss and move on. But please dont buy from them..i guess you have a 50/50 chance not to receive the order.
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