onairparking.com Reviews
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4.2 / 5
Average user rating
250
Total reviews
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onairparking.com Reviews
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Lara Baker
March 29, 2026
DO NOT TRUST ONAIR!
I wish I could leave negative stars. My experience with OnAir is the single worst parking experience I've ever had.On February 18th I made a reservation to park at Channelside garage (near the port of Tampa) from March 16 through March 26. I paid the $151.65 cost in full at that time and received a confirmation email with parking instructions. On March 16th I received a text message with a reminder about parking and the instructions to follow. When we arrived at the garage we were initially denied entry, but when I showed the email confirmation the employee let us through.We spent more than 30 minutes circling the levels of the garage we were told could park on, but there was not a single space available. In fact, dozens of cars were illegally parked in whatever place they could fit, including at the end of aisles and in marked off areas. We called OnAir only to be told that we had to follow the instructions and only park on certain levels, when we had literally JUST told the rep we had done. She said they had no control over the garage and couldn't offer parking. The only positive to come out of this is that she refunded the $151.65. At this point we were in shock and had no idea what to do. We were due to board our cruise within the next few hours and had no place to park. We don't live in the area and had no idea where to go. The entire point of making a reservation with OnAir was so that we had a guaranteed spot! We were about to drive to the airport to park there and take a shuttle back to the port, but as we were exiting the garage we asked one of the employees if they had any suggestions. They directed us to a garage a couple of blocks away.Thankfully that garage (Cumberland garage) had availability and we were able to find a space to park. However, it cost us $275.00, nearly double what I had paid to OnAir. I have asked OnAir twice now to reimburse us for the additional cost we incurred when they broke their contract with us for a reserved, guaranteed spot. Not surprisingly they are not responding. I hope our story lets other travelers know to never trust OnAir nor to give them any money, as it's very likely they won't have the promised and guaranteed space to park.
Ali Zaidi
March 27, 2026
I arrived at a hotel parking lot
I arrived at a hotel parking lot. No signs. Unclear where to park. No shuttle was parked there. I entered the hotel and asked the front desk what to do. They told me to fill out some paperwork even though I had already done everything online. They had to call a shuttle which took over 10 minutes to arrive. It didn't seem like a well run operation. I wouldn't use them again.
Luke LeQuatte
March 23, 2026
The On Air Parking associated with the St. Louis Hampton/Hilton Inn
The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when you land, I had to call this number more than 50 times and never got someone on the phone. Finally I called the actual Hilton hotel and finally got someone on the line and they could not have been more demeaning and disrespectful. I highly suggest spending your hard earned money at a different establishment.
Jenn Mayhall
March 23, 2026
I have been waiting over 45 minutes for…
I have been waiting over 45 minutes for a shuttle. Do not and I repeat do NOT park here. Worst experience ever.
Ali
March 23, 2026
50 minutes waiting for the shuttle to…
50 minutes waiting for the shuttle to pick me up from the airport!!!
Ann Gibbons
March 15, 2026
The hotel never received the…
The hotel never received the confirmation. I arrived to check in and they had nothing to confirm me. I tried calling the number on my receipt and it was closed for the weekend. I tried the chat feature which was useless. There was a number to text and no response. How do you not have a number to call 24x7 for issues like this.
Dbrons
February 27, 2026
Great service
Great service. I would use them on my next trip.
Dennis Schnell
February 24, 2026
Flew into GR
Flew into GR - landed at 8:30pm on a Saturday night. In the middle of a snowstorm. Minus 4 degrees temp. Called for a shuttle ride. Was informed they did not have anyone available to pick us up! They finally said they would send an Uber. Small sedan showed up- to pick up 8 people with luggage! Informed them that wouldn’t work. They said they would send someone else. Never did! The person was very rude, and refused to help us. Two hours later we finally got our own Uber. Still had to drive another hour in a snowstorm to get home at midnight. They did not fulfill their obligation, nor offer a refund. Will obviously never use them again!!
Brian M
February 23, 2026
Before I booked it stated 24/7 free…
Before I booked it stated 24/7 free shuttle. Received confirmation stating there was an $8 reservation fee for shuttle. Email instructions also very confusing had numerous things stating where to park and it was different in both sections
Laura Shaw
February 11, 2026
It’s not worth it use the spot across the street
This would not be something I ever try again not only was it difficult to find because there’s absolutely zero lights turned on even though the parking lot is full of light poles with lights on them, but there was nobody there and no way to figure out where you’re supposed to park or anything in the dark then I learned that the shuttle doesn’t start until after I needed to be at the airport so I had to get a Lyft to come get me but in that dark parking lot, I didn’t want to sit and wait very long so I paid extra for one. It cost me $20. There was no way for me to check in and make sure I was at the right parking lot. I just had to hope my car would be there when I got back. I will not be using this and I will not recommend it to anyone.
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