onemedical.com Reviews
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1.4 / 5
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onemedical.com Reviews
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customer
February 6, 2026
High Fees, No Actionable Care
I had an extremely poor experience with One Medical. I paid $289 for a short video visit where the provider explicitly stated they could not help over zoom, provided no prescription, no new treatment plan, and no actionable guidance beyond telling me to continue what I was already doing and schedule an in-person visit.Despite repeated follow-ups, I was met with vague responses, promises of callbacks that never happened, and no meaningful attempt to resolve the issue. The billing dispute process was just as frustrating as the visit itself.Charging a full visit fee for an appointment that delivers no medical care or value does not align with patient-centered care. Between the quality of care and the customer service experience, I’ve lost confidence in the platform and will not recommend One Medical at all.
David
February 3, 2026
Avoid at all costs; Don't be fooled by the Amazon branding.
To summarize:1. I was already happy with my existing medical coverage in Florida; I only joined One Medical because of its associated Amazon branding. As a happy Amazon customer of many years, continually impressed with its exceptional customer support, I wanted to give One Medical a try in support of the Amazon brand and its mission to help improve primary care. I never would have joined One Medical had the "Amazon" name not been attached to it.2. Prior to joining One Medical, I verified with the One Medical sales rep that my medical insurance, AvMed Entrust, was accepted.3. Furthermore, the One Medical website specifically listed "AvMed Entrust" as an accepted insurance plan.4. Even though One Medical bills by group, not specific physician, I proactively chose a PCP within One Medical that was showing as 'In-Network' on the AvMed website, out of an abundance of caution.5. Mythili Penugonda, MD, an available One Medical provider, was showing as "in-network" on the AvMed website.6. Despite joining One Medical in October with available appointments that same month, I proactively waited on scheduling my virtual visit until November to ensure that Dr. Penugonda would be my AvMed PCP of record effective 01 November.7. Days prior to my virtual visit, I uploaded my AvMed Entrust insurance card to my One Medical profile and was informed that I had a $100 copay.8. On 03 November 2025, Dr. Penugonda (an internal medicine physician) and I had an approximately 15- to 20-minute virtual/remote visit via Zoom. It was just a conversation, and no procedures were performed (virtual appt).9. The $100 copay was paid promptly after my initial virtual visit with Dr. Mythili Penugonda on 03 November 2025. 10. After the visit was completed and my copay was made, I was then told by both One Medical and AvMed that the visit was "Out of Network."11. There is nothing more I could have reasonably done as a consumer to ensure that the visit was in-network.12. I would never knowingly see an out-of-network physician, especially since I have insurance and can walk down the road to my prior PCP, Dr. Bharath Radhakrishna, MD, at very low cost.13. Images in support of the statements made herein were all provided within my One Medical message portal.14. One Medical is pursuing an additional $204 from me, which I will never pay.15. I am now in the process of reaching out to Amazon corporate for resolution. If unsuccessful, I will cancel my prime membership.
G. J.
February 1, 2026
to me Online "Urgent Care" was Just a Screening Service
Online urgent care is sold to us thinking it is an ‘urgent care’ when it is really a triage since when in the "visit" and within minutes they tell you: "I can't diagnose this over video; you need to go to an in-person clinic."
Timothy Harty
January 31, 2026
The worst experience i have ever had in…
The worst experience i have ever had in my life, and i never set foot in the door. They set me up with 3 different docs, and 2 different appt times, they canceled all 3, and said they set me up with a new one, and cancelled 2 hrs before that appt. And then asked me if i wanted to reschedule. It was all on purpose. I think you can figure it out.
Dustin
January 28, 2026
Crazy expensive and not good service.
Got a bill for $949 to establish primary care. A five minute appointment cost $949!? Called customer service many times and they insisted that amount was reasonable. Honestly, the worst experience I have ever had.
Shane Brant
January 23, 2026
One Medical double-charged me for the…
One Medical double-charged me for the same month (1/5 and 1/18), activated my account, let me renew prescriptions that same night, and then shut my membership off anyway. When I tried to fix it, support stonewalled me, gave contradictory explanations, and kept blaming Amazon while Amazon blamed them.The worst part is they repeatedly hid behind “HIPAA” to avoid answering in writing, even though I initiated the messages and the issue was strictly about billing and account status, not medical details. That’s not how HIPAA works.After weeks, no one took responsibility. Just blame-shifting, excuses, misinformation, and a broken Amazon integration they refuse to fix. Easily one of the most frustrating customer service experiences I’ve had. Be careful if you sign up through Amazon, the system doesn’t work, and support won’t help you.
Si Jones
January 23, 2026
Misleading - resulting in a big bill
I joined last September to use the travel medicine service which, at the time, was clearly shown as being inclusive with membership. Short video consult with a provider and a simple prescription for anti-malarial and altitude sickness tablets - i'd done all the work to complete the travel schedule prior to the consultation. then the surprise bill for $340! apparently i had a scheduled moderate to high complexity consultation that my insurance will not cover. this is misleading price gouging
Gerald R
January 15, 2026
Good Service Turned To Garbage
Used them 10 years ago - amazing on time and caring. Then amazon bought them. Run away. Do not use this service. Doctor no shows my appointment and they bill you anyway. This company is seriously messed up now. Do not use them.
Manuelle
January 11, 2026
Firing One Medical after over six years as a patient.
I will be firing Eliza Singer at the San Rafael Office after three to four years with her as a PCP and I will be firing One Medical after over six years.The icing on the cake with Eliza Singer whose formal name may be Nancy was when she wouldn't fill a prescription of a medicine I have been on a number of years, and this medicine works for me.She referred me to a specialist and without my permission sent a referral that was worded in a way I didn't like to the specialist's office.She didn't feel like she could manage the medicine. That may be the case.She can be very bratty and immature.Once she did show good judgement with the blood pressure pill and once, she seemed confused on which orthopedist office I was referred to.Eliza seems to like to make referrals but is not good at it. Once she referred me to a specialist and after Googling, I determined I did not want to see that specialist at all.Another time I asked for a referral and told her the locations that worked, and she gave me two names that were in a location that didn't work. And she gave me one name of someone inexperienced who I did not feel comfortable seeing.Once I made an appointment with Eliza two weeks in advance and she cancelled the appointment the night before. And I made an appointment with another provider and then I wanted a follow-up appointment and Eliza scolded me that I had already had an appointment about that health issue.Eliza has taken several leaves the last couple years including a maternity leave, a sabbatical, and probably others. That is too much time off. One Medical should curtail her time off.Looking at One Medical's website on my list of medicines there is a medicine I took briefly a year or so ago and have not taken since. And there is an error on my secondary insurance.There was an error on my billing a year ago and I paid too much in co-pay. I talked to a billing supervisor, and I never received the refund.A number of times I have had bad experiences with admin staff over the phone. And I try not call the office as the wait time can be forty-five minutes or longer at least a couple years ago it was like that.When I have needed an appointment soon and there is a several week wait to see Eliza, I had two good providers and a number who were not up to par.Before Eliza I saw a nurse practitioner named Amy Dibble a couple times before she left for other pursuits. She was totally useless.I saw a woman MD at the San Rafael office who had good reviews, but was fairly nasty and after that I wasn't able to make an appointment with her on the App.So, Eliza and One Medical are not good enough for the reasons listed above and I will go elsewhere, and I recommend you go elsewhere also.
Elliot Ross
January 6, 2026
Horrible service designed to maximize billing
Horrible horrible service intended to squeeze every dollar out of patients. I went for a routine physical, which is covered by insurance. After getting labwork done (which i paid for separately), the doctor suggested we speak on the phone to discuss the labwork. I was then charged $200 for that 5 minute phone call, which should have been included in my physical. She also referred my to see 3 specialists. One of those specialists told me it made no sense that she had referred me to him, but i still had to pay for his time, which was $450. So a routine physical, which is supposed to be free, cost me almost $700 due to One Medical clearly training its doctors to try to squeeze dollars out of pateints.
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