onepeloton.com Reviews
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3.4 / 5
Average user rating
6738
Total reviews
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onepeloton.com Reviews
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Beth Moyer
March 17, 2026
The premium price tag does not translate to premium customer service or product
I have been a member of Orangetheory for 12 years. After months of deliberation, I decided to get a home treadmill that would allow me more freedom in my workout times. I researched online and went to a fitness store and tried multiple options. I finally decided to splurge on the Peloton despite the Nordic Track 1750 being $1500 less expensive. Having invested in a premium experience, I was extremely shocked when my new $3500 treadmill was delivered on March 9 and did not work. I called customer support for an appointment with a tech as instructed, and the soonest available appointment was March 17 when I was out of town. Since I live in the fourth largest city in the U.S., I truly didn't believe that I would have to wait 8 days for an appointment to have my brand-new machine up and running. I called customer support and was told that was, in fact, the earliest appointment. Nothing else could be done. I made it clear the appointment would have to be between 8 and 10 when my husband could be home. (He was actually furious that we had been left with a brand new $3500 treadmill that didn't work and felt the only solution was a replacement.) I called Peloton back and waited 5 hours to talk to a supervisor who said she would try to get me an earlier appointment. I never heard back from her. I left comments on Facebook posts and finally got a DM saying nothing more could be done. I looked for an e-mail address, so I could clearly relay my situation since I was convinced someone would take this more seriously, and there is no working e-mail address to be found on your website or chat. When this morning's appointment came, the technician did not arrive until 9:45 when my husband had to leave at 10 as was clearly emphasized on my previous call. Even in your emails and texts, this is communicated as an appointment and not an arrival window. The technician had no Peloton parts, so there was actually zero chance I would have had a working treadmill today since the parts have to be shipped. That was never mentioned as a possibility in any of my conversations with customer suoport. I am now being told the soonest appointment after the parts arrive is March 31. You would think as a fitness company, you’d understand that losing a month of workouts is detrimental to your health. At this point, I am so deeply disappointed in this entire experience and the way you treat your members that I am returning the non-working treadmill. In none of my six phone conversations with your representatives did someone say that this was an unusual experience which is even more disturbing. If this is the way I'm treated when I'm still in my 30-day "return" period, how will I be treated once I don't have the option to return it?
Andrew Worth
March 6, 2026
Peloton bike screens buyer beware!
I have a Peloton Bike+ and have the upgraded screen when originally purchased. The warranty has since run out. I have less than 150 rides completed so the bike wasn’t used that often. The top and bottom 1” of the screen have become unresponsive and additionally the bike will not update firmware when prompted. It will update other software updates. When I called Peloton customer service, the only option was to purchase a brand new screen for $650.00. I stated this was ridiculous, no option was given for repairing. I called back a few days later and a different rep gave me an option for a refurbished screen replacement for $150.00. I opted for this, received the screen today and it’s not the same screen and does not fit on the bike. I called back, they wanted me to send pictures of my existing screen and replacement. They confirmed they were different and the rep stated there was no refurbished option for the bike + screen. She stated I would have to purchase a new screen at a cost of $650. They stated they would credit the $150 if I decided to purchased. I told the rep they have zero dedication to the customer, they clearly do not stand behind their product or offer solutions except for a filthy money grab. They rep stated she spoke to the supervisor and could not offer anything either. You almost feel held hostage in this situation. 5 calls in and almost 2 hours on the phone. Piss poor experience. I wouldn’t not recommend them for any products.
Rosario Munoz
February 26, 2026
I order a treadmill in December it’s…
I order a treadmill in December it’s been 2months and no answers on when my treadmill will arrive I cancelled my order because they didn’t know when they would have one available what a company I will never order anything from them again poor customer service and they lied on the delivery they shouldn’t be in business
Camie Stephen
January 30, 2026
Research customer service before buying Pelaton!
I reported this issue 8 months ago when my treadmill suddenly went black and stopped working. I was told the entire base needed to be replaced and was quoted $1,600. This was outrageous considering the treadmill was just over a year old and cost over $3,000—and was completely unusable.After sitting with that for months, I called again for a second opinion. This time, a different technician said the issue was only a $35 smart card and said it would be ordered. A tech visit was scheduled to install it.When the tech contacted me for the appointment, I never received the part, and he had no record that he was coming to install anything—only to re-diagnose the issue. Now I’m stuck in an endless loop where no one seems to know what I’m talking about regarding the smart card.This is beyond frustrating. The amount of money I’ve spent on Peloton compared to the level of support I’ve received is unacceptable.
Connor Lesher
January 21, 2026
Peloton cycling shoes
I purchased Peloton cycling shoes on November 15 as a Christmas gift. The bike and shoes were not used in November or December, and I began using them in January for the first time.Upon first use, it became clear that the shoes are too large and that the sizing does not correlate with the shoe size I normally wear. The shoes are not damaged and have minimal use, and I offered to provide photos.When I contacted Peloton support, I was told that because the purchase was outside the 30-day window, no resolution or guidance of any kind could be offered. I was also told that there was no one above the supervisor I could speak with.I understand policies, but this was a gift that could not reasonably be evaluated until use began. For a premium brand, the lack of flexibility and refusal to escalate the issue was disappointing. I am simply seeking a reasonable resolution for an unused, incorrectly sized product.
Marc Davis
January 9, 2026
Incompetence Galore!!!
Oh, my god, how incompetent can one company actually be? It seems to me you have to work really hard to be as inept as Peloton has been. It has been weeks dealing with them because of a failed cable that required a new handelbar set. Between shipments not arriving when they are suppose to, and that when they do arrive, the shipment is not complete because they left out a part, and them not having the ability to expedite, causing having to reschedule the technician. And now when the day comes for the technician, he doesn't even show up so they want to schedule it another week out. Do yourself a favor and check out Boflex instead. The only bright spot is the original tech they sent, from Velofix, yes, there's been multiple, but for this recent visit, that nobody showed for, it was a different provider. When I went to reschedule, they can't even make sure I have the tech that actually knows what he's doing and show's up!!
Fred Macaluso
January 7, 2026
Horrible Delivery Service
Peloton Bike gives an excessive 13 hour window on the date of delivery. The day of the delivery I wake up to an email that says delivery has been cancelled. I had to set up the next 13 hour window for one week later. Unprofessional, inefficient and extremely inconsiderate of the customer.
Not a fan
December 26, 2025
Stay away from Peloton, choose Nordictrack or Bowflex
I gave them a one star because I can't rate it lower. I ordered a new bike, and when it the technician was assemblying it, informed me the screen is not working. I then spoke to someone from Peloton who then stated they will send a new screen and another technician will help me set it up. And for the inconvenience they offered a discount on the bike. I then followed up with Peloton a couple days later, and initially the rep told me, a 15% discount was applied toward the purchase of the bike and then after explaining I haven't seen that refund come through, he then apologized and stated "sorry, but I made a mistake, but no refund was applied and that the best they can do is provide the first month membership for free (something I was already getting for free when I purchased the bike). After expressing my frustration and requesting I speak to a manager, I was told, a manager is unavailable. Two days later I get an email from manager who wrote they will provide a 25% discount on the screen, that they are replacing. The next day another email, from another manager at Peloton telling me to basically ignore the previous email, and no discount is being provided because the screen is under warranty and they would be happy to just replace the screen. Then the technician showed up one week later, but didn't bring the part needed to replace the brand now defective screen they originally sent. At this point, was done, and told Peloton, that I want to return the bike and get my full refund. They started the refund process and provided a appt day for pickup. Their third party JP Hunt (that delivers and pickups) is equally incompetent, and provided me a pickup window of 8am-6pm! I then called peloton the day of pickup to see if they can narrow the time for pickup. I was told pick up time can't be given but was provided JP hunt's phone number. Someone from JP hunt called me to tell me it would be around 4pm. Well, they arrived at 2pm, called me to tell me they outside my door and ready to pick up bike. I was not home, and had to reschedule for another day, with another time frame of 8am-6pm.Honestly, at this point, I am so disgusted and disappointed with Peloton, and any vendors they work with. Now looking into Nordictrack X24 bike or the Bowflex velocore bikes. Heard the bikes offer more than anything Peloton can offer and their customer service actually provides customers with service.
DrCold
December 26, 2025
My brand new Peloton Bike + broke after…
My brand new Peloton Bike + broke after 1 month of use and it has been 6 weeks and still the bike is not fixed. Repair service has sent parts to the wrong place, canceled re-ordered parts, failed to schedule service appointment after verifying they had, just a nightmare and after all this they still will not try to expedite the repair, just leave my without working equipment
Patricia Barnes
December 19, 2025
Peloton is a great product UNTIL you have an issue
I am a long time member. I live in FL and my membership is 49.99. I also pay for a family member in NY. Her price is now $56.57. They say the difference is the tax but will not return a call to tell me how they are charging OVER 13%. I am disgusted that no one will return my call. They just send it to escalation team and do nothing. Given that Peloton has been sued on this issue you would think they would be able to answer.
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