oralb.com Reviews
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1.3 / 5
Average user rating
981
Total reviews
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oralb.com Reviews
Read real experiences from customers of oralb.com.
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Amanda O'Brien
March 31, 2026
Sent for repair after 2 weeks of use
Brought i06 online, direct from website. Used for 2 weeks and then had to send off for a repair…… WHY ????Had I brought from boots I would have just returned for a replacement or a refund. Repairs have had it for 5 days now and other than a text to say that have got it, I haven’t heard anything Shocking service and will not buy again. These are not cheap items
Mike Cole
March 28, 2026
No wonder Oral B are having to give 50%+ discounts on their products!!!!
What an absolute piece or crap their IO toothbrushes are!Brand new, out of the box, powered on for a few seconds then nothing. Spent a fair amount of time trawling through all the 'unhelpful' crap on the Oral B website, tried calling but no one there to answer at weekends. The toothbrush is now in the bin, not going to waste any more time or money with their products. No wonder Oral B are having to give 50%+ discounts on their products!!!!
Pablo Podga
March 27, 2026
Oral b rubbish
I used oral b io many years and now have an issue with the device and tried online unsuccessfully then called support and is a recorded message Don’t buy it is rubbish
Kb
March 26, 2026
Poor build quality, builds mold in the tooth brush heads and the toothbrush its self.
I have the oral b io2, at first I thought it was a good tooth brush for the money, however, no matter how much I clean the tooth brush, dry it, and replace the heads, the tooth brush is constantly building mold in the head and inside the toothbrush it’s self, the grooves are so tight nothing can fit in there to clean it out, because of this i can no longer use the toothbrush.
Maria
March 24, 2026
There are no more coloured rings to differentiate between the toothbrushes
I just bought a large package from Costco with 10 brush heads in it. Three people in our family use this brush and it used to come with different coloured rings so we could tell the toothbrushes apart.However, these geniuses decided to remove these coloured rings and just put symbols on the base of the toothbrush. You can hardly see the symbols so when I called the 800 number and asked them what the heck was going on that’s when I found out that there were symbols on the toothbrushes. Seriously, are these people dumb? Do they not use their own toothbrushes with their families? It does not make any sense!!!!
Ann McAuley
March 21, 2026
Identifying your Oral-B replacement electric toothbrush heads
Oral-B have changed the system for easy identification of replacement toothbrush heads for their electric toothbrushes. The old system for marking each person’s toothbrush by the removable identifying coloured ring (blue, pink, green and yellow) was instantly visible and very useful. However, the replacement toothbrush heads appear to have a non-removable white ring in the place where the coloured ring should go therefore making it more difficult to identify personal brush heads. I contacted customer service for Oral-B, Procter & Gamble, in the UK by phone and was told to try running hot water over the ring for a minimum of 10 seconds and that should allow the white ring to be removed but this did not work. I then emailed Procter & Gamble and was told that they were transitioning to a more streamlined system with pre-assembled white rings and icons on the toothbrush heads that would enhance the overall user experience.I have multiple users in my house and have bought 2 x 4 packs of replacement brush heads using the new identification system and have found that the icons are not easily visible unless you look closely at the brush heads, thus not making them easily identifiable or enhancing the experience.Why has the system been changed when it worked well previously?
MF
March 19, 2026
Extremely disappointed
My whole family have been using Oral-B electric toothbrushes for many years. My Pro gave up after 3 years and wouldn’t charge which I wasn’t happy with but decided to buy a new Oral B – this time an iO Series 3.Arrived promptly. Despite Oral-B’s claim that they’re minimising packaging I can’t see that they have. The toothbrush comes with a 2-year warranty which you can extended for free by 12 months. Why not just offer 3 years in the first place if you have faith in the quality of your product? I suspect the offer of an extra year is simply a marketing ploy to determine who is buying their products and to offload marketing literature to them. They asked for my birth date and justified it on some fallacious basis. Given the number of data breaches of various companies’ customer bases I wasn’t going to give mine so simply made one up.The actual cleaning of teeth is good with much less vibration in the brush head compared the Pro. This is where the good points end.Bad points:1. The brushes are much more expensive than the Pro.2. Gone are the coloured rings attached to the bottom of the brushes of the Pro to allow families to differentiate between different members’ toothbrushes if everyone uses the same brand and model (as we do). Given the limited range in colours of the actual toothbrushes, this is a backward move.3. This is where the fun starts. The instructions are virtually non-existent other than a sheet of card outlining the selection of bushing mode and the fact that the brush reminds you to change your brush head every 3 months. It doesn’t tell you about the three brushing modes other than three extremely user-unfriendly icons for a tooth with a circular arrow, a feather and a diamond. I’ve had to Google and watch two videos on You-Tube to confirm what they mean – just like everyone else it would seem judging by customer feedback. The distinction between the three brushing modes are NOT distinguishable! Even having watched the videos I’m still not convinced my toothbrush has three modes as they all seem the same. Indeed, I was going to register my toothbrush as faulty until I picked up that other people were having the same problem. This is a MAJOR design flaw and I’m surprised that Oral-B have allowed this product to come to market. On my existing Oral-B Pro, the different modes are clearly distinguishable by their sound and the nature of their vibration (eg. continuous, pulsating, etc).4. The card also shows the different brush heads that you can use to customise your experience – Ultimate Clean (whatever that means), Gentle Care, Radiant White (come on, simply using a different type of brush does not make your teeth “radiant white”) and Specialised Clean (what ever that is). Oral-B need to be providing a sentence or two to explain what they mean.’’The above are pretty obvious comments that most people would make (and have) so I question how much user-testing Oral-B have done. Very little it would seem. Yet, all the above are easy to address. There can certainly be no place for poor design both of the workings of a toothbrush and in particular its instructions.
Ann Canning
March 18, 2026
I had thought Oral B was an upstanding…
I had thought Oral B was an upstanding company. A coupe of years ago I got braces and opened an account on their website to order special OralB heads for brushing with braces. When my braces came off, and I no longer needed them, it happened to coincide with my cancelling my credit card with my bank as it was lost. No new charges could be processed. I never gave Oral B my new credit card number. Today I see they charged my NEW card (how did they get it, the dark web?) and I got an email that I placed my order but it hasn’t shipped. I called and they now say there is nothing they can do. They are not stopping the shipment — they say they cant because of their “systems” and they also can’t refund me unless I go through a long refund request process. I am having health issues at the moment and really, really don’t need this. I will never buy their products again. It’s the only leverage I have. I am sure they will go on without me.
Steve Hoselitz
March 15, 2026
Trusted by dentists? Not on your nelly - they are cheats
Oral-B have a swanky advertisement which claimed their special (very expensive) toothpaste will whiten your teeth in just a week. No on your nelly! Their special toothpaste didn't do anything that ordinary toothpaste doesn't do... I wrote to them - and to the Advertising Standards Authority. Neither could be bothered to reply. Steer clear!
Gustav Engen
March 13, 2026
Favorite toothbrush but broke too fast
Favorite toothbrush.Too bad it wasn't waterproof (I think the O-ring at the top is cracked). The LED screen got condensed water on the inside, then sometimes it worked untill I hit it a bit and then at last it died. I haven't had luck contacting the company who sold it.
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