orbitz.com Reviews
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1.3 / 5
Average user rating
1209
Total reviews
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orbitz.com Reviews
Read real experiences from customers of orbitz.com.
Brands may not incentivize or pay to hide reviews.
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Bee Renda
March 19, 2026
Good Bye Orbitz
I have used Orbitz for many years, but I'm DONE now! My out-of-state room was given to someone else! I booked it several weeks before my trip. I was on hold for over 2 1/2 hours trying to get resolution, only to be told another rep has to help me since I purchased a "package". I was on hold for another 2 hours (4 1/2 total), I took a phone screenshot. Finally I was offered $150 refund, but before the transaction was complete the rep hung up! I'm deleting this App after 15-20 years. Goodbye!
William Bailey
March 19, 2026
This has been the worst airline booking…
This has been the worst airline booking experience I’ve ever had. I purchased a ticket under the expectation that my entire trip would be with Frontier Airlines, only to later discover that one leg was booked on Spirit Airlines without clear disclosure. I have never chosen to fly Spirit, and this substitution was both misleading and unacceptable.When I attempted to resolve the issue, Spirit Airlines offered a “refund” only if I paid a $99 fee—and even then, it would be issued as a credit rather than a proper refund. This is not a reasonable or fair resolution.Furthermore, Orbitz’s handling of this situation reflects what appears to be a bait-and-switch tactic. The lack of transparency during booking and the poor quality of customer support only added to the frustration.This entire experience demonstrates a serious lack of accountability, transparency, and customer care. I expect better from companies operating in the travel industry.
Les Dobbe
March 16, 2026
The Final Review NO MORE ORBITZ
The Final Review"Orbitz’s inability to reach the hotel for my weather cancellation is unacceptable. Despite claiming numerous contact attempts, they were unable to provide a resolution. This experience has highlighted an antiquated business model that fails to deliver when customers need it most. I am moving my business to modern, AI-driven travel resources that provide better efficiency and support. Persistent service failures like this will inevitably drive your remaining customer base to seek better alternatives."
Florence Anyabuonwu
March 14, 2026
I booked a one-way flight from Nigeria…
I booked a one-way flight from Nigeria to Ghana through Orbitz. I showed up at the airport and was told at the counter that my name is not coming up in the system, so I was not allowed to fly. This was way back in December. It is March and I am still trying to get my refund. I will not fly with this airline again.
jennifer brandenberger
March 13, 2026
Customer Service is beyond disappointing
We have used Orbitz for years. Customer support has never been good but this time it's been terrible. I believe I was talking to an AI Bot who was not helpful nor was the call productive. It's utter nonsense dealing with their customer support. This will be our last time using their services. It's just not worth it.
Stephen Ciambrone
March 11, 2026
Cancelled a trip for my wife and…
Cancelled a trip online booked through Orbitz for my wife and myself. Received full airline credit for the cancelled flight on two airlines for my wife and myself. Went to rebook the trip for slightly different dates, for my wife and myself. Impossible to apply the credits, one for my wife and one for myself, online. Called Customer Service. On hold an hour and 20 minutes on a Tuesday night, then on with the Agent 30 minutes. Gave up in total frustration. This is not the first time. I must be crazy for trying to use this useless service.
Danny Corrales
March 9, 2026
Horrible- Insurance is a scam.
If a fraction of a star was an option, then I would give Orbitz that. Don’t ever purchase the insurance. Absolute scam.
Katie
March 8, 2026
They overcharged me
They overcharged me, they upped the price sometime between making the reservation and paying for it. Went to the their so called customer service which was a joke. Gave them all the information only for them to connect with some lawyer scam site to resolve my issue. I am done with Orbitz. Too cheap to have a "real" customer service department. Will NEVER book with them again!
Dale Kent
March 6, 2026
Booked a hotel on Orbitz
Booked a hotel on Orbitz. It never appeared on my itinerary so I assumed something went wrong and therefore booked a second room. Turns out I had two reservations and was charged a cancellation fee for the first reservation. Hotel claimed was Orbitz' problem. I called customer service three times. They would tell me I made the first reservation directly with hotel ( later they admitted they placed it after i found an itinerary number), then claimed that it was cancelled and I received a full refund ( again they later changed this story when I told them I hadn't pre-paid for the first reservation and therefore wasn't entitled to a refund). They then told me to deal directly with the hotel, which , of course, was of no use. Two observations. First customer service just shoots from the hip denying responsibility until you prove them wrong. Secondly, they (and the hotel) can simply blame the other guy until the customer just gives up.
Why Why
February 22, 2026
So many flights changes last min…
So many flights changes last min customer service terrible wrong seats assignments will never ever use them or recommend them to my friends and family
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