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We've been loyal Orbitz customers for years, but their support team has really let us down lately. This time around, I'm pretty sure I was speaking with some kind of automated system that couldn't actually help with anything. The whole interaction was a waste of time. We're done with them after this. There are better options out there.

I'm really upset with Orbitz right now. We've used them for years and booked tons of flights with them, so we felt comfortable adding car rentals to our orders. That's when everything went wrong. Their website said we could cancel the car up to six hours before pickup, but when we tried to cancel, they turned down our refund. Apparently the actual window is 48 hours according to the rental company. If Orbitz had shown the correct information to begin with, we would've handled it differently. I spent way too much time on calls and chats trying to get this fixed. The staff was nice enough, but nobody would take responsibility or fix what was clearly their mistake. We lost over a hundred dollars because of this. It breaks my heart because I really trusted this company for so long. I can't support a business that won't own up to their errors.

This booking experience was incredibly misleading from start to finish. The resort photos made it look like a brand new, pristine luxury destination, but when we got there it was tired, neglected, and nothing remotely like what was shown online. Amenities that were promised in the listing either didn't exist or were in poor shape. I called to complain and got a pretty dismissive response, like the company doesn't really care about giving customers accurate information. There's no accountability and they made zero effort to help us out. Travel is pricey and your time matters, so booking through a company that can't give you honest details about what you're paying for really ruins the whole trip. I'd tell anyone thinking about booking here to be careful. Honestly, I won't use them again.

The website is really confusing when it comes to time selection. There's no clear AM/PM option, which makes booking way harder than it should be. Looking for a better alternative.

I've booked through Orbitz before, but today was my last time. I found a room listed for one hundred ninety dollars with sixty seven dollars in points applied, but they charged me two hundred eighty dollars instead. When I called customer service, they started acting like the currency might be different. I told them I'm looking at the site right now and it clearly shows one hundred ninety dollars US. They claimed that rate wasn't available, then when I asked what room I actually got, they said it was the same one that supposedly isn't available. This feels like false advertising and outright theft.

The flight prices here are competitive and reasonable, though the website design looks pretty dated. On the positive side, when I did reach out to their support team, they were responsive and helpful.

The twenty four hour free cancellation policy actually works like they say it does, though you typically need to call rather than handle it online. I also like their one percent rewards program because it's straightforward to redeem.

Had to fly from New York to Portland during the pandemic and booked my flight through Orbitz. When I got to the airport, I found out my flight was cancelled. Called Orbitz and they stepped up big time. They rebooked me on a flight the next day and took care of everything including seat selection, baggage, and got me new boarding passes. They really came through when I needed help most.

I've seen plenty of complaints about Orbitz online, but I want to share my positive experience. I traveled to Milan this January and booked three rooms through Orbitz. When I arrived, the hotel said they had no record of any booking from Orbitz. It was peak season and they were completely full with no rooms available anywhere nearby. I called Orbitz and waited on hold for quite a while. When I finally got through, they looked into it and admitted they made a mistake. Rather than just apologizing, they actively searched around Milan for available rooms for us. They even paid over eighteen hundred dollars out of pocket to upgrade us to the Park Hyatt, which was beautiful. While I wish the initial error hadn't happened, I really respect how sincerely they handled fixing it. They went the extra mile and showed genuine concern for our situation. I think they're trustworthy and I'd recommend booking with them.

This mobile app is fantastic. I got stuck in Atlanta due to a delayed flight last Friday night, and I was able to book a hotel room so quickly and easily through the app. Couldn't have asked for a smoother experience.

I've been booking with Orbitz for a few years now and they consistently beat every other site's prices. I needed to book an emergency flight after a death in my family, and not only did I find an incredible rate, but the entire process was so convenient and quick. Orbitz makes travel booking painless. What you see is what you pay with no surprise charges hidden anywhere. If baggage or meals aren't included, they tell you up front. For me it's as simple as picking a date and time and I'm good to go.

Orbitz is always my first stop when I'm pricing travel. I compare it with other sites and end up coming back because their rates are unbeatable. The only company I've had any disappointment with through them is their car rental partner.

Purchased a ticket and needed to cancel it, so I called Orbitz customer service. They processed my full refund without any hassle. Great experience overall.

I was heading to New York and decided to check Orbitz. Found an amazing low fare right away and booked my trip. Really appreciate the competitive pricing they offer.

I've been buying tickets through Orbitz for several years and haven't had any issues. My trips have always gone smoothly and arrived on time without problems.